First Party Wealth Management Fraud Policy Officer, Citi

Citi

Location:
United States, Jacksonville

Category:
Finance

Contract Type:
Employment contract

Salary:

103920.00 - 155880.00 USD / Year

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Job Description:

Develop and oversee fraud policy and strategies for Wealth Management and Retail Business Banking. Ensure fraud loss mitigation while maintaining customer satisfaction, working collaboratively with cross-functional teams, and managing analytical and technology projects.

Job Responsibility:

Developing analyses and designing reports that provide visibility into fraud trends, patterns and root causes
Using analytical data to create a storyboard that Senior Management will use to approve new strategies, process changes or vendor solutions to minimize fraud exposure
Track and report emerging trends and opportunities to Senior Management
Manage end to end first party fraud risk, including fraud/OD loss mitigation, for our US Wealth Management and Retail Business Banking lines of business
Support ad-hoc fraud policy analysis and projects as required
Provide end-to-end views and recommendations that balance client experience, time to booking and new account approval rates with identification of opportunities in fraud mitigation
Apply an excellent working knowledge of fraud risk assessment and policy
Lead development and implementation of effective fraud avoidance, detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience
Interface with internal and external partners to evaluate new tools to enhance detection and analytical capabilities
Evaluate impacts and potential fallout of missing data, and drive analysis to aid in prioritization of technology investments to close data gaps
Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies
Provide updates and communicate key initiatives to senior management
Partner with Analytics, Fraud Operations and Credit Policy to ensure robust controls in place to detect and mitigate deposit fraud

Requirements:

5+ years’ experience in analytics, policy, risk management, and/or operations, preferably in fraud and/or Wealth domains
Bachelor’s degree in a business or management discipline or business or equivalent experience
Experience in designing and/or acquiring systems, technology or process to achieve business objective(s)
Experience with data and root cause analysis

Nice to have:

Strong business and data analytical skills
Microsoft Office (Word, Excel, PowerPoint, Access) experience
Effective project management skills
Ability to manage multiple priorities and demanding business partners
Excellent verbal and written communication and presentation skills
Strong planning, coordination, and organization skills
Ability to interact successfully with business partners, operations, technology, and finance teams
Ability to work effectively in a cross-functional organization

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
August 20, 2025

Expiration:
August 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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First Party Wealth Management Fraud Policy Officer