First Line Support Production Engineer Job at ASML (Wilton)

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

On-Site IT Support Engineer

As a On-Site IT Support Engineer, you will handle IT problems on-site and respon...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
3 - 5 years of experience in providing first-line and second-line IT support
Strong experience with Intune, MDM, ServiceNow, Active Directory, CMDM, laptop staging, Teams, SharePoint, O365 products, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

Job Responsibility

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Technical Support Engineer

The role of Technical Support Engineer at HPE involves providing on-site and rem...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
5-7 years experience in relevant technologies and customer environments
relevant industry qualification where applicable
excellent verbal and written communication skills
advanced troubleshooting skills in a technical environment
excellent analytical and problem solving skills
advanced software and hardware knowledge of computing, storage and peripheral devices
specific knowledge and training with the company's products
knowledge of multiple product lines
advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
act as a mentor and guide to other employees
provide direction and guidance to process improvements
articulate resolutions and recommendations clearly to clients
represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.

What we offer

Comprehensive health and wellbeing benefits
professional development opportunities
inclusive work culture
flexibility to manage personal and professional needs.

Fulltime

First Line Manager

The First Line Manager is responsible for overseeing the performance of Supervis...

Location

United Kingdom , Rotherham

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Extensive experience in a warehouse or distribution environment
At least two years in a management or team leadership role
Familiarity with automotive parts distribution or similar high-volume industries is preferred
Strong leadership skills with a proven ability to manage and motivate teams
Proficiency in Warehouse Management Systems (WMS) and Microsoft Office tools
Analytical skills with the ability to interpret operational data and develop improvement strategies
Excellent communication skills, capable of engaging with stakeholders at all levels
In-depth knowledge of health and safety standards and operational best practices

Job Responsibility

Manage daily warehouse operations, including order picking, packing, inventory control, and despatch
Oversee and support Supervisors in organising workloads and managing teams effectively to meet daily targets
Monitor workflow, prioritise tasks, and ensure smooth inter-departmental collaboration
Track and report on operational KPIs, such as pick accuracy, productivity, and on-time despatch rates
Review team performance regularly with Supervisors, identifying areas for improvement and addressing underperformance proactively
Implement performance improvement initiatives in line with company objectives
Collaborate with Supervisors and Operations Managers to identify opportunities for process optimisation and cost reduction
Drive the implementation of lean methodologies to eliminate waste and enhance productivity
Ensure standard operating procedures (SOPs) are followed and updated as needed
Enforce adherence to health and safety regulations, supporting Supervisors in conducting risk assessments and audits

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Mechanical Engineer - Production First Line Support Production Engineer

The FLS PE is responsible for providing first-line troubleshooting support to en...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor of science in a technical field, Mechanical, Electrical Engineering, or Mechatronics preferred with 2+ years of experience in a technical production or manufacturing environment
Masters Degree in a technical field Mechanical, Electrical or Mechatronics preferred engineering with 2 internships in a technical production environment
Working knowledge with epoxy application in opto-mechanical designs
Working knowledge with mechanical assembly and alignment
Working knowledge with mechanical tooling and test equipment
Working knowledge with epoxy dispensing equipment
Working knowledge with epoxy processing and curing
Working Knowledge in detectors, electro-optical devices and opto-mechanical constructions
Experience in a production environment with high tech products and complex production processes
Capability to interface with multidisciplinary groups (including senior leadership), and be willing to take on responsibility and follow through

Job Responsibility

Provide first-line troubleshooting support to ensure uninterrupted production output for EXE RS work center
Use hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges
Escalate issues when necessary
Drive continuous improvement through documentation, analysis, and collaboration
Support tooling and product SPC (Statistical Process Control)
Manage disturbance notifications
Work closely with quality teams to maintain and improve material review processes
Provide efficient response to troubleshoot mechanical assembly issues
Provide efficient response to troubleshoot glass to metal bonding issues
Provide efficient response to troubleshoot electrical cable routing issues

Fulltime

New

Nxe First Line Support Production Engineer

The First Line Support Production Engineer is responsible for providing first-li...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
Masters Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment
Prior experience troubleshooting mechanical, and or electro-mechanical parts

Job Responsibility

Providing first-line troubleshooting support to ensure uninterrupted production output
Hands-on troubleshooting of production issues
Escalating issues when necessary
Driving continuous improvement through documentation, analysis, and collaboration
Understanding of product SPC (Statistical Process Control)
Managing disturbance notifications
Working with internal teams to support Material (MN) and Disturbance (DN) review boards
Spending 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
Providing real-time troubleshooting support for production issues to minimize downtime and optimize output
Documenting all disturbances and resolutions accurately for future learning

Fulltime

Product Engineer

Location

Poland , Blonie

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor/Master Degree in Electrical / Electronics Engineering / Robotics
Understand components specifications, datasheets, schematics, design requirements
Understand analog and digital electronic circuits (power switching, closed loop voltage/current feedback, MOSFET drivers, PWM circuits)
Knowledge of high voltage / high power electronics
Understand communication protocols: CAN, LIN, SPI, UART, RS232, Flex Ray
Ability to perform theoretical calculations and analytical analysis
Proficiency in operating laboratory equipment: multimeters, oscilloscopes, power supplies, electrical loads, soldering tools etc.
Capability of creating documentation (procedures, work instructions, etc.)
Good MS Office (Word, Excel, PowerPoint) skills
Very Good English spoken and written

Job Responsibility

Provide technical support to Product Engineering, Manufacturing Engineering, Product Quality Team and Operations
Lead alternative component worst case circuit analysis
Lead internal and external (supplier driven) electrical CR/CN analysis and processing
Support product documentation creation and markup
Provide support for current production and new product launches
Support operations and customer satisfaction in the execution of line pull First Time Quality (FTQ) analysis on Electronic / Electrification products (Utilize statistical problem-solving tools where applicable)
Participate in root cause analysis of line pulls, customer returns and validation failures (electrical)
Assist SQE’s in resolution of supplier issues using structured problem solving methods
Support procurement, installation, qualification and operation of equipment used in PE Lab, prototyping, validation
Report identified safety risks and opportunity for improvement

Fulltime

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First Line Support Production Engineer

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