CrawlJobs Logo
workshop recruitment Logo workshop recruitment · IT - Administration

First Line Support Analyst

United Kingdom, Whiteley Employment contract 27000.00 - 29000.00 GBP / Year · Job Posted May 03, 2026
Apply Position
Job Link Share

Job Description

We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.

Job Responsibility

  • Provide first-line support to customers, resolving system and transaction queries
  • Troubleshoot issues relating to system configuration, integrations and operational processes
  • Manage customer onboarding and support setup of new accounts
  • Monitor and process daily operational activities, ensuring accuracy and efficiency
  • Escalate complex issues while maintaining ownership and communication with customers
  • Maintain clear and accurate records of support activity and system updates
  • Support reporting and data analysis using Excel and internal systems
  • Assist with incident tracking, resolution and continuous improvement initiatives

Requirements

  • Previous experience in an IT customer service or IT support-based role
  • Strong interest in technology, systems or software
  • Excellent communication skills with the ability to explain issues clearly
  • Strong attention to detail and organisational skills
  • Ability to manage workload and prioritise tasks in a busy environment
  • Basic experience with Microsoft Office (especially Excel)
  • Exposure to technical concepts such as APIs, data, or system integrations - Desirable
  • Experience supporting software or technical products - Desirable
  • Interest in fintech, online systems - Desirable
  • Proactive, positive and keen to learn
  • Strong problem-solving mindset
  • Curious and motivated to develop technical skills
  • Comfortable working in a structured, process-driven environment

Nice to have

  • Exposure to technical concepts such as APIs, data, or system integrations
  • Experience supporting software or technical products
  • Interest in fintech, online systems

What we offer

  • 25 days holiday + bank holidays
  • Company pension
  • On-site parking
  • Structured training and development programme
  • Clear progression opportunities into more technical roles
workshop recruitment - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

First Line Support Analyst

8 matching positions

First Line Platform Support Analyst

As a Firstline Platform Support Analyst, you will be responsible for providing c...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
  • Strong problem solving and customer-service skills
  • Strong ticket management and communication skills
  • Strong ownership mentality
  • Passionate about customer service and the customer journey
  • Excellent leadership and mentoring skills
  • Strong knowledge in scripting (any
  • Powershell, Python, C/C#, Go, Java, Javascript)
  • Strong knowledge in database querying (any
  • SQL, Elasticsearch)
Job Responsibility
Job Responsibility
  • Collaborate with Platform Support peers to provide best-in-class customer service and support to internal and external customers for incidents, problems, and service requests
  • Support company products and applications (web and desktop applications implemented and used within the company)
  • Manage and coordinate urgent and complicated support issues
  • Determine root cause of issues and communicate appropriately to internal customers
  • Work with Atlassian ITSM ticketing system and achieve Service Level Targets
  • Communicate clearly and efficiently with Platform Support team and other peers
  • Assist in and prepare Platform Support documentation
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assis...
Location
Location
United States of America , Green Bay
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in desktop support, help desk, or workstation support roles
  • Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory
  • Experience supporting Microsoft 365 and standard office productivity tools
  • Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues
  • Familiarity with service desk ticketing processes and structured issue tracking
  • Strong communication skills with a customer-focused approach to onsite support
Job Responsibility
Job Responsibility
  • Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site
  • Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly
  • Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle
  • Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing
  • Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations
  • Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up
  • Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity
  • Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Junior Application Support Analyst

The role is responsible for supporting and maintaining business-critical applica...
Location
Location
United Kingdom , Watford
Salary
Salary:
33000.00 - 37000.00 GBP / Year
bregroup.com Logo
BRE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing first or second-line application support within a Microsoft-based environment
  • Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems
  • Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive
  • Experience supporting SharePoint Online, including site structure, permissions, and document management
  • Strong troubleshooting and problem-solving capability across multiple systems and technologies
  • Experience managing incidents and service requests in line with SLAs using a service desk tool
  • Understanding of user access, permissions, and identity management within Microsoft environments
  • Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting
  • Ability to monitor system performance, integrations, and data flows across interconnected platforms
  • Experience producing clear documentation, such as knowledge articles and support guides
Job Responsibility
Job Responsibility
  • Provide first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive)
  • Log, triage, and resolve incidents and service requests in line with SLA targets
  • Manage user access, permissions, and security roles across supported systems
  • Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management
  • Monitor system performance, integrations, and data flows across the Microsoft ecosystem
  • Escalate complex or high-risk issues to senior team members or third-party vendors
  • Support administration and basic configuration of Dynamics 365 and SharePoint environments
  • Assist with maintaining SharePoint structure, governance, and content organisation
  • Participate in testing activities, including UAT and release validation
  • Produce and maintain documentation such as support guides and knowledge articles
What we offer
What we offer
  • Pension scheme – 5% employer-matched contribution
  • Life assurance – 4x your basic salary
  • Enhanced maternity package
  • HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
  • Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
  • Learning & development – Free access to BRE Academy and our online learning platform
  • Professional membership reimbursement
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk, desktop support, or technical support in a detail-oriented environment
  • Working knowledge of Active Directory for account maintenance and user access support
  • Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
  • Strong foundation in basic troubleshooting for hardware, software, and desktop-related issues
  • Ability to manage and update service desk tickets with clear and organized documentation
  • Good communication skills with the ability to support users in a courteous and detail-oriented manner
  • Capability to prioritize multiple requests and respond effectively in a fast-paced support setting
Job Responsibility
Job Responsibility
  • Provide first-line and deskside technical support for users experiencing issues with Windows systems, desktop applications, and related equipment
  • Troubleshoot and resolve incidents involving login access, system performance, software functionality, and general workstation problems in a timely manner
  • Manage user accounts and permissions within Active Directory, including routine updates and access support
  • Monitor, document, and close service desk tickets while keeping accurate records of issues, actions taken, and final resolutions
  • Install, configure, and support Microsoft Windows 10 devices to ensure consistent operation and user productivity
  • Escalate more complex technical concerns when necessary and collaborate with other support resources to restore service efficiently
  • Assist with standard desktop setup activities, including device preparation, software installation, and basic user support during deployment or refresh tasks
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Meridian
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in help desk, desktop support, or a similar end-user support role
  • Working knowledge of Active Directory for account management and access support
  • Hands-on experience supporting Microsoft Windows and Windows 10 environments
  • Ability to perform basic troubleshooting for desktops, peripherals, and common software issues
  • Experience managing and responding to service desk tickets in a structured support environment
  • Familiarity with Zendesk or a comparable ticketing system
Job Responsibility
Job Responsibility
  • Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations
  • Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure
  • Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users
  • Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures
  • Diagnose common desktop and connectivity problems and escalate more complex issues when needed
  • Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality
  • Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support
  • Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Free online training
  • Top jobs
Read More
Arrow Right

Help Desk/Desktop Support Analyst

Location
Location
United States , Dayton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing Level 1 help desk or desktop support in a Windows-based environment
  • Working knowledge of Microsoft Windows 10 and general Microsoft operating system support
  • Familiarity with Active Directory, including basic user account and access-related tasks
  • Ability to troubleshoot common hardware, software, and connectivity issues efficiently
  • Experience working with service desk ticketing systems and managing multiple support requests
  • Understanding of workstation imaging and device setup processes
  • Strong customer service skills with the ability to remain detail oriented in high-demand support situations
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users
  • Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary
  • Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization
  • Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns
  • Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration
  • Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency
  • Contribute to technical initiatives and other assigned IT support projects as business needs require
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to provide h...
Location
Location
United States , Maple Grove
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in IT support, desktop support, help desk, or end-user services roles
  • Strong hands-on background supporting Windows environments, including Windows 10 and related desktop technologies
  • Practical experience with Microsoft 365, including applications such as Outlook, Teams, Excel, and Word
  • Familiarity with Active Directory, user account administration, and common onboarding and offboarding processes
  • Experience working with service desk ticketing systems and documenting support activity clearly and accurately
  • Ability to troubleshoot hardware, software, and access-related issues with minimal supervision
  • Strong communication skills and a customer-focused approach to technical support
  • Exposure to mobile device support, enterprise applications, or collaboration with infrastructure teams is a plus
Job Responsibility
Job Responsibility
  • Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance
  • Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment
  • Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed
  • Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff
  • Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution
  • Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware
  • Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms
  • Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues
  • Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Salinas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk or desktop support in a business or enterprise environment
  • Working knowledge of Active Directory for user account administration and access support
  • Hands-on experience supporting Microsoft Windows, including Windows 10 operating systems
  • Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues
  • Familiarity with managing and updating service desk tickets in a structured support workflow
  • Strong communication skills with the ability to assist users clearly and professionally
  • Ability to organize multiple support requests and manage priorities effectively in a fast-paced setting
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users
  • Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors
  • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory
  • Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency
  • Set up, configure, and maintain end-user devices to support daily operations across the organization
  • Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently
  • Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right