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First Line Support Analyst

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workshop recruitment

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Location:
United Kingdom , Whiteley

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

27000.00 - 29000.00 GBP / Year
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Job Description:

We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.

Job Responsibility:

  • Provide first-line support to customers, resolving system and transaction queries
  • Troubleshoot issues relating to system configuration, integrations and operational processes
  • Manage customer onboarding and support setup of new accounts
  • Monitor and process daily operational activities, ensuring accuracy and efficiency
  • Escalate complex issues while maintaining ownership and communication with customers
  • Maintain clear and accurate records of support activity and system updates
  • Support reporting and data analysis using Excel and internal systems
  • Assist with incident tracking, resolution and continuous improvement initiatives

Requirements:

  • Previous experience in an IT customer service or IT support-based role
  • Strong interest in technology, systems or software
  • Excellent communication skills with the ability to explain issues clearly
  • Strong attention to detail and organisational skills
  • Ability to manage workload and prioritise tasks in a busy environment
  • Basic experience with Microsoft Office (especially Excel)
  • Exposure to technical concepts such as APIs, data, or system integrations - Desirable
  • Experience supporting software or technical products - Desirable
  • Interest in fintech, online systems - Desirable
  • Proactive, positive and keen to learn
  • Strong problem-solving mindset
  • Curious and motivated to develop technical skills
  • Comfortable working in a structured, process-driven environment

Nice to have:

  • Exposure to technical concepts such as APIs, data, or system integrations
  • Experience supporting software or technical products
  • Interest in fintech, online systems
What we offer:
  • 25 days holiday + bank holidays
  • Company pension
  • On-site parking
  • Structured training and development programme
  • Clear progression opportunities into more technical roles

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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