First Line Platform Support Analyst Job at Corsearch (Mumbai)

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Service Desk Analyst

As a Service Desk Analyst, you’ll be the first point of contact for our customer...

Location

Philippines

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in systems, computer sciences or similar relevant field of study
1-2 years of experience in a service desk environment
ideally familiarity with ITIL principles and/or certification
SAP experience would be a definite advantage
Communicate effectively in English
Proven interpersonal skills and problem solving attitude

Job Responsibility

Act as the first line of support for DyFlex customers via the Service Desk platform, phone, and email
Record, categorise, and prioritise incidents and requests accurately within the ITSM tool
Perform initial diagnosis and resolution where possible, escalating to Level 2/3 teams when required
Participate in level one service request and incidents for Customers in chosen module. (password resets etc)
Maintain regular communication with customers and internal consultants to ensure SLA targets are met
Follow ITIL processes for incident, problem, and change management
Contribute to knowledge base articles and service improvement initiatives
Attend team meetings and training to enhance technical and service capability
Perform analysis on timesheets entries across the teams for accuracy
Support the Transition in Process for new Customers

What we offer

Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
A flexible and supportive work environment and work from home
SAP training
Join a renowned organisation delivering projects to some of Australia’s leading enterprises

Fulltime

Manager of Pharmacy Analytics and System Support

The Manager of Pharmacy Analytics and System Support is responsible for leading ...

Location

United States , Boston

Salary:

133800.00 - 151200.00 USD / Year

Dana-Farber Cancer Institute

Expiration Date

Until further notice

Requirements

Bachelor’s degree Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field
Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting
Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting
Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices
Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools
Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements
Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions
Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership
Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced healthcare environment
Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy

Job Responsibility

Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement
Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports
Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems
Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team
Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department
Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities
Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders
Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems
Hires, develops, and manages staff to achieve organizational goals
Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures

Fulltime

Technical Support Analyst

As a Level 1 Technical Support Analyst, you will be the first point of contact f...

Location

Isle of Man , Douglas

Salary:

Not provided

Stacuity

Expiration Date

Until further notice

Requirements

Degree (or equivalent) in IT, Computer Science, Networking, or related discipline - Desirable
Industry certifications such as CompTIA A+/Network+, ITIL Foundation, CCNA (or equivalent) - Desirable
Excellent written and spoken English - Essential
Customer support or service desk experience (or strong customer-facing experience with clear technical aptitude) - Desirable
Comfortable troubleshooting networking basics: IP addressing/subnetting, routing concepts, DNS, VPNs, firewalls, and packet flow - Desirable
Interest or knowledge in mobile networks and IoT connectivity
awareness of concepts such as APNs, SIM/eSIM, IMSI, and data sessions is beneficial - Desirable
Experience using ticketing systems and knowledgebases (e.g. Zendesk, Freshdesk, Confluence) is helpful - Desirable
Able to write clear, structured documentation and customer communications - Desirable
Strong organisation and attention to detail: accurate ticket notes, timelines, and follow-ups - Desirable

Job Responsibility

First-line customer support (L1): Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels
Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required
Provide timely, professional, and empathetic communications to customers - especially during incidents
Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality)
Ticket, incident, and communications management: Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes
Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates
Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely
Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions
Support portal and knowledge base: Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date
Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs

Fulltime

Business Support Analyst

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle s...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

University degree in technology or a related discipline, preferably with a focus on finance
Relevant professional experience within asset management or the banking industry
Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
Demonstrated experience in application support
Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
Excellent communication skills, with the confidence to interact with stakeholders at all levels
Full professional proficiency in English and a good level of French are required
Team-oriented and comfortable collaborating with colleagues across different locations

Job Responsibility

Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
Escalating issues to third-line support when necessary
Delivering training and coaching to users of the supported applications
Staying informed about current and upcoming changes to applications and related business processes
Developing strong relationships with users to better understand their needs and expectations
Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams
Maintaining clear documentation of support-related processes, tasks, and procedures

What we offer

We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally
Working with us means building a relationship based on transparency, professionalism, and commitment
We combine technology and creativity to achieve impactful digital transformations
The collective is at the heart of our actions, and we strive to make a positive impact

Fulltime

IT & Application Support Analyst

We require a skilled IT & Application Support Analyst to join our IT team. This ...

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Experience working in a customer-focused IT support or systems administration role within a medium to large organisation
Based in Hemel Hempstead, with the flexibility to travel to and stay on Resorts, if/when required to support business operations
Able to adapt working hours with reasonable notice to meet operational and project demands
Comfortable operating in a fast-paced environment with competing priorities and shifting deadlines
Confident engaging with and managing third-party suppliers and service partners
Strong background in providing technical support across multiple channels (e.g. phone, email, ticketing systems)
Proven ability to diagnose and resolve common issues relating to user accounts, devices, applications, connectivity, and security
Demonstrated commitment to delivering high levels of customer satisfaction through clear communication and timely updates
Experience working to defined SLAs and contributing to a positive end-user IT experience
Proven experience querying and analysing system data using SQL (Oracle preferred) to support reporting, troubleshooting, and business insight

Job Responsibility

Configuration, administration, and support of key business systems, such as Seaware (Oracle database backend), Microsoft Intune and other Microsoft Office products, escalating complex infrastructure and support issues to 3rd Parties
Participation in out-of-hours support or major incident response where required
Act as the first point of contact for IT incidents and service requests
Diagnose and resolve common issues relating to user accounts, devices, applications, connectivity, and security
Deliver a high standard of customer service, ensuring updates and resolutions are communicated promptly and effectively
Administer and support the Seaware platform, ensuring its reliable operation and integration with other business systems
Support the configuration and monitoring of Microsoft Intune for device enrolment, compliance, and security enforcement
Streamlining workflows and enhancing efficiency
Support the administration of Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
Carry out routine Active Directory tasks such as account creation, password resets, and group membership management

Fulltime

Apprentice IT Support Analyst

We are pleased to offer an exciting opportunity for an Apprentice IT Support Ana...

Location

United Kingdom , Reading

Salary:

Not provided

FSP

Expiration Date

Until further notice

Requirements

Have A‑levels (or equivalent)
Must hold GCSEs (at Level 2 or above) in both English and Maths
Have a genuine interest in technology and enjoy learning about new tools and systems
Helpful and enjoy supporting others with technical issues
Comfortable working alongside others and contributing to shared tasks and outcomes
Approach challenges as learning opportunities and is open to training and development
Detail oriented and take pride in completing work accurately
Organised, dependable and motivated to build technical skills
Strong alignment with FSP values and ethos
Commitment to teamwork, quality and mutual success

Job Responsibility

Provide first‑line support for incidents and service requests raised by FSP users ensuring a positive support experience
Support the resolution of incidents and completion of service requests in line with agreed service levels
Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments
Assist with hardware setup, configuration, and ongoing maintenance
Support the monitoring of IT platforms, responding to cyber security alerts and contributing to reporting activities
Build and maintain knowledge of the technologies and tools supported within the IT environment

What we offer

A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package

Fulltime

Support Analyst

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide ...

Location

United States , Bellevue

Salary:

Not provided

Range

Expiration Date

Until further notice

Requirements

3-5 years of experience in a support or technical role
SaaS startup or FinTech experience preferred
Strong problem-solving and written communication skills
BS or BA preferred
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience

Job Responsibility

Assist our members with questions on how to use the Range platform
First line of defense on technical issues they are experiencing
Figure out the member's problem quickly and effectively offer the right solution
Create and maintain a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
Refine our customer-facing AI agent to scale support
Leverage AI tools to uplevel your daily output

What we offer

Comprehensive health coverage: Medical, dental, and vision
401k plan
Technology allowance
PTO
Top of Market Pay
Paid parental leave

Fulltime

First Line Platform Support Analyst

Corsearch

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 06, 2026

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