First Line Platform Support Analyst Job at Corsearch (Mumbai)

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Service Desk Analyst

As a Service Desk Analyst, you’ll be the first point of contact for our customer...

Location

Philippines

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in systems, computer sciences or similar relevant field of study
1-2 years of experience in a service desk environment
ideally familiarity with ITIL principles and/or certification
SAP experience would be a definite advantage
Communicate effectively in English
Proven interpersonal skills and problem solving attitude

Job Responsibility

Act as the first line of support for DyFlex customers via the Service Desk platform, phone, and email
Record, categorise, and prioritise incidents and requests accurately within the ITSM tool
Perform initial diagnosis and resolution where possible, escalating to Level 2/3 teams when required
Participate in level one service request and incidents for Customers in chosen module. (password resets etc)
Maintain regular communication with customers and internal consultants to ensure SLA targets are met
Follow ITIL processes for incident, problem, and change management
Contribute to knowledge base articles and service improvement initiatives
Attend team meetings and training to enhance technical and service capability
Perform analysis on timesheets entries across the teams for accuracy
Support the Transition in Process for new Customers

What we offer

Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
A flexible and supportive work environment and work from home
SAP training
Join a renowned organisation delivering projects to some of Australia’s leading enterprises

Fulltime

Manager of Pharmacy Analytics and System Support

The Manager of Pharmacy Analytics and System Support is responsible for leading ...

Location

United States , Boston

Salary:

133800.00 - 151200.00 USD / Year

Dana-Farber Cancer Institute

Expiration Date

Until further notice

Requirements

Bachelor’s degree Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field
Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting
Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting
Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices
Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools
Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements
Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions
Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership
Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced healthcare environment
Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy

Job Responsibility

Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement
Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports
Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems
Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team
Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department
Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities
Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders
Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems
Hires, develops, and manages staff to achieve organizational goals
Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures

Fulltime

Business Support Analyst

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle s...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

University degree in technology or a related discipline, preferably with a focus on finance
Relevant professional experience within asset management or the banking industry
Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
Demonstrated experience in application support
Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
Excellent communication skills, with the confidence to interact with stakeholders at all levels
Full professional proficiency in English and a good level of French are required
Team-oriented and comfortable collaborating with colleagues across different locations

Job Responsibility

Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
Escalating issues to third-line support when necessary
Delivering training and coaching to users of the supported applications
Staying informed about current and upcoming changes to applications and related business processes
Developing strong relationships with users to better understand their needs and expectations
Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams
Maintaining clear documentation of support-related processes, tasks, and procedures

What we offer

We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally
Working with us means building a relationship based on transparency, professionalism, and commitment
We combine technology and creativity to achieve impactful digital transformations
The collective is at the heart of our actions, and we strive to make a positive impact

Fulltime

Senior Adoption and Engagement Analyst

Group AI Management and Strategy (AIMS) team is responsible for developing and i...

Location

Poland

Salary:

Not provided

HSBC

Expiration Date

February 27, 2026

Requirements

Project management skills and experience in large and complex projects
Previous experience in a customer success role
Experience working with cross-cultural or regional teams across different geographic regions and time zones
Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI)
Familiarity with support and CRM platforms, such as JIRA
Extroverted and outgoing personality, comfortable engaging with stakeholders from diverse backgrounds
Strong written and verbal communication skills
Ability to effectively interact with key stakeholders and users
Cantonese and English (both spoken) is a plus
Highly organized, with the ability to manage multiple onboarding projects and support tickets without compromising quality

Job Responsibility

Provide ongoing support throughout the onboarding process to ensure users in market are set up for success
Drive adoption of the tool including providing user onboarding and ongoing training sessions
Proactively gather, document, and synthesise user feedback various markets for our Product and Engineering teams to drive product improvements
Provide high quality and ongoing support including incident management and escalating to relevant parties to resolve user problems
Serve as a first line response to support tickets, addressing their questions and resolving issues in a timely and empathetic manner
Monitor and maintain user adoption and engagement metrics and set best practices for driving adoption and engagement goals

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts

Fulltime

Sap Basis Analyst

As a SAP Basis Analyst at NTT DATA, you will provide essential support and monit...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience

Job Responsibility

Provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies
Proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs)
Monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents
Working on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed
Executing approved maintenance activities such as patching and making configuration changes
Providing support to clients via phone or chat
Creating and updating knowledge articles to help streamline processes and improve service delivery
Opportunities for work optimization, including automation and process improvements
Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests

Fulltime

Product Solutions Analyst

Product Solutions Analyst role at EliseAI, focusing on housing. The team is resp...

Location

Canada , Toronto

Salary:

58000.00 - 70000.00 CAD / Year

EliseAI

Expiration Date

Until further notice

Requirements

1+ years in a Technical Support Specialist or equivalent role
Experience with support software and CRMs (e.g., Zendesk)
Demonstrated technical proficiency
Computer Science/Math/Engineering degree preferred
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role
Willing to work in person with your team 4-5 days per week upon opening of our office

Job Responsibility

Be The First Line of Defense for our Clients
Learn and Navigate Our Platform
Troubleshoot and Resolve Tier 1 Issues
Document and Escalate Bugs Effectively
Close the Loop with Clients and the Team

What we offer

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend
Unlimited vacation and paid holidays
Relocation packages

Fulltime

New

Security Analyst

As a Security Analyst, you will be responsible for managing security incidents, ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4 to 5 years+ in Information Security space
Strong experiance in Service Now Ticketing tool, Dashboards and Integration
Strong experience with Zscaler ZIA, ZPA and ZDX
Strong experience with Vulnerability Management Program
Strong experience with Qualys Vulnerability Management Tool
Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS
Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase
Strong oral, written, and presentation abilities
Experiance with M365 Copilot
Some experience with Unix/Linux system administration

Job Responsibility

Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX
Assess and orchestrate the current and planned security posture for NTT data’s Security infrastructure, providing recommendations for improvement and risk reduction
Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk
Support security incident response as required
First line responder to reported or detected incidents
Perform security research, analysis, security vulnerability assessments and penetration tests
Provide security audit and investigation support
Monitor and track security systems for Vulnerability and respond to potential security Vulnerability
Provide support for the Vulnerability management program
Provide 24x7 support as operations team working in shifts

First Line Platform Support Analyst

Corsearch

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 06, 2026

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First Line Platform Support Analyst

Corsearch

Location:India , Mumbai

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:February 06, 2026

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