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First Line Manager

United Kingdom, Rotherham · Job Posted May 20, 2026
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Job Description

The First Line Manager is responsible for overseeing the performance of Supervisors and their teams to ensure operational objectives are met. As a key link between the Operations Manager and warehouse Supervisors, this role is critical for translating strategic goals into actionable plans, maintaining operational efficiency, and driving continuous improvement.

Job Responsibility

  • Manage daily warehouse operations including order picking packing inventory control and despatch
  • Oversee and support Supervisors in organising workloads and managing teams effectively to meet daily targets
  • Monitor workflow prioritise tasks and ensure smooth inter-departmental collaboration
  • Track and report on operational KPIs such as pick accuracy productivity and on-time despatch rates
  • Review team performance regularly with Supervisors identifying areas for improvement and addressing underperformance proactively
  • Implement performance improvement initiatives in line with company objectives
  • Collaborate with Supervisors and Operations Managers to identify opportunities for process optimisation and cost reduction
  • Drive the implementation of lean methodologies to eliminate waste and enhance productivity
  • Ensure standard operating procedures (SOPs) are followed and updated as needed
  • Enforce adherence to health and safety regulations supporting Supervisors in conducting risk assessments and audits
  • Ensure all employees operate in compliance with safe systems of work (SSOWs) and company policies
  • Investigate and report safety incidents implementing corrective actions to prevent recurrence
  • Provide coaching and mentorship to Supervisors equipping them to lead effectively and autonomously
  • Identify and develop high-potential employees ensuring robust succession planning across the operational structure
  • Foster an inclusive and collaborative work culture encouraging feedback and open communication
  • Monitor resource allocation and staffing levels addressing labour shortages in collaboration with recruitment teams
  • Ensure effective utilisation of warehouse space equipment and automation technology
  • Collaborate with maintenance and engineering teams to address technical issues impacting operations

Requirements

  • High school diploma or equivalent
  • Advanced certifications in logistics, supply chain management, or operations are advantageous
  • Extensive experience in a warehouse or distribution environment with at least two years in a management or team leadership role
  • Familiarity with automotive parts distribution or similar high-volume industries is preferred

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