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The First Line Manager is responsible for overseeing the performance of Supervisors and their teams to ensure operational objectives are met. As a key link between the Operations Manager and warehouse Supervisors, this role is critical for translating strategic goals into actionable plans, maintaining operational efficiency, and driving continuous improvement. This will be covering the late shift Monday to Friday 14:30 - 23:00 on our Extoec Team.
Job Responsibility:
Manage daily warehouse operations, including order picking, packing, inventory control, and despatch
Oversee and support Supervisors in organising workloads and managing teams effectively to meet daily targets
Monitor workflow, prioritise tasks, and ensure smooth inter-departmental collaboration
Track and report on operational KPIs, such as pick accuracy, productivity, and on-time despatch rates
Review team performance regularly with Supervisors, identifying areas for improvement and addressing underperformance proactively
Implement performance improvement initiatives in line with company objectives
Collaborate with Supervisors and Operations Managers to identify opportunities for process optimisation and cost reduction
Drive the implementation of lean methodologies to eliminate waste and enhance productivity
Ensure standard operating procedures (SOPs) are followed and updated as needed
Enforce adherence to health and safety regulations, supporting Supervisors in conducting risk assessments and audits
Ensure all employees operate in compliance with safe systems of work (SSOWs) and company policies
Investigate and report safety incidents, implementing corrective actions to prevent recurrence
Provide coaching and mentorship to Supervisors, equipping them to lead effectively and autonomously
Identify and develop high-potential employees, ensuring robust succession planning across the operational structure
Foster an inclusive and collaborative work culture, encouraging feedback and open communication
Monitor resource allocation and staffing levels, addressing labour shortages in collaboration with recruitment teams
Ensure effective utilisation of warehouse space, equipment, and automation technology
Collaborate with maintenance and engineering teams to address technical issues impacting operations
Requirements:
High school diploma or equivalent
Extensive experience in a warehouse or distribution environment
At least two years in a management or team leadership role
Familiarity with automotive parts distribution or similar high-volume industries is preferred
Strong leadership skills with a proven ability to manage and motivate teams
Proficiency in Warehouse Management Systems (WMS) and Microsoft Office tools
Analytical skills with the ability to interpret operational data and develop improvement strategies
Excellent communication skills, capable of engaging with stakeholders at all levels
In-depth knowledge of health and safety standards and operational best practices
Nice to have:
Advanced certifications in logistics, supply chain management, or operations
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