CrawlJobs Logo
Academic Work Logo Academic Work · IT - Administration

First-line IT Support Technician

Sweden, Stockholm · Job Posted April 10, 2026
Apply Position
Job Link Share

Job Description

We are seeking a part-time First Line IT Support Technician for one of Sweden’s fastest-growing tech companies. You will play a key role in ensuring daily operations run smoothly as the company scales globally. Working closely with the IT Manager, you will act as his "extra pair of hands" while he focuses on international expansion and strategic projects. You will be instrumental in onboarding new employees, managing IT infrastructure, and resolving daily technical challenges within a fast-paced startup environment.

Job Responsibility

  • Provide first-line IT support and manage ticket resolution
  • Offer technical and audio-video support for office events and town hall meetings
  • Reinstall, refurbish and prepare laptops for new users
  • Procure, unpack and assemble IT hardware
  • Conduct IT introduction sessions for new hires
  • Perform data cleanup in internal IT systems
  • Support all-hands meetings with technical setup, including microphones and screens

Requirements

  • Current post-secondary student (preferably within IT/Technology)
  • Previous office experience demonstrating professional maturity
  • Fluent in English, both written and spoken
  • Basic understanding of IT concepts, software development workflows, and SaaS environments
  • Experience in helpdesk or first-line IT support
  • Flexibility to adjust working hours based on operational needs

Nice to have

Experience working in a fast-paced startup environment

What we offer

  • A dynamic work environment at a groundbreaking AI company and a unique opportunity to contribute to their hyper-growth journey
  • Potential for full-time summer employment for the right person
Academic Work - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

First-line IT Support Technician

8 matching positions

It Support Technician (Junior)

We are looking for an IT Support Technician to join our Nuneaton-based IT team. ...
Location
Location
United Kingdom , Nuneaton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some exposure to IT support, service desk, troubleshooting or hands-on technology — this could be through work experience, an apprenticeship, college course, certifications, home labs or personal projects.
  • Genuine interest in technology and a proactive approach to learning, with evidence of self-development such as CompTIA, Cisco, Microsoft, networking/security courses or practical tech experimentation.
  • Comfortable providing first-line support to colleagues face to face, with a friendly, helpful and approachable style.
  • Willingness to travel to London approximately once a month and as required (all travel expenses covered).
Job Responsibility
Job Responsibility
  • Deliver day-to-day IT support for Nuneaton factory, warehouse, and office users onsite, and for London office and work-from-home users remotely.
  • Support the Head of IT and IT Operations Team Leader in delivering planned IT projects.
  • Manage onsite IT requirements outside the scope of third-party support, including: Installing, moving, and modifying onsite equipment.
  • Supporting Nuneaton Factory and Warehouse IT hardware and infrastructure.
  • Supporting handheld devices, printers, and production line, packing, warehousing, and dispatch equipment.
  • Handling patching and network setup.
  • Acting as skilled “remote hands” for third-party providers when required.
  • Act as a point of contact for third-party partners and internal users to: Log, manage, and track support tickets using ManageEngine Service Desk Plus.
  • Monitor and chase ticket resolution.
  • Assist in scheduling support activities and onsite visits.
What we offer
What we offer
  • All travel expenses covered for London visits.
  • Fulltime
Read More
Arrow Right

IT Technician

We are seeking a proactive and customer-focused IT Technician to join our Busine...
Location
Location
United Kingdom , Carlisle
Salary
Salary:
27000.00 - 28000.00 GBP / Year
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year's experience in an IT support or technical role
  • Strong working knowledge of Microsoft Office and common business applications
  • Good understanding of antivirus and endpoint security solutions
  • Excellent communication and customer service skills
  • Strong problem-solving ability and analytical mindset
  • Well organised, accurate and able to prioritise effectively
  • Ability to work independently and as part of a team
  • Calm under pressure with a proactive and flexible approach
Job Responsibility
Job Responsibility
  • Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems
  • Deliver desktop and basic server support, minimising downtime and disruption
  • Install, configure and maintain end-user hardware and software
  • Set up and support laptops, desktops, mobile devices and desk phones
  • Manage user onboarding and offboarding, including equipment setup and access configuration
  • Support office technology including display panels, projectors, AV systems and multifunction devices
  • Maintain accurate asset registers and software licensing records
  • Ensure compliance with software licensing and data protection requirements
  • Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks)
  • Document IT procedures and contribute to user guidance materials
What we offer
What we offer
  • 30 days holiday plus bank holidays
  • Fulltime
Read More
Arrow Right

IT Technician

We are a digital business where continuous uptime and a smooth IT experience are...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
alphasights.com Logo
AlphaSights
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A-Levels or equivalent qualification
  • People-oriented and emotionally intelligent communicator (in English)
  • Positive, team-oriented, and composed under pressure
  • Strong problem-solver comfortable with ambiguity
  • Growth mindset with eagerness to learn
  • Demonstrable passion for technology, especially Apple (macOS/iOS)
  • Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration
Job Responsibility
Job Responsibility
  • Serve as the first point of contact via our service desk and support channels
  • Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting
  • Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment
  • Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts
  • Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues
  • Device deployment & management: enroll and support Macs via Jamf and Windows devices via Microsoft Intune
  • Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits
  • Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events
  • Office operations: support office moves/expansions and new technology rollouts
  • Knowledge & quality: create/update simple “how-to” articles and quick-resolution guides
What we offer
What we offer
  • Meaningful responsibility from day one
  • Structured development: hands-on training and mentorship
  • Certification support: encouragement and resources to pursue industry-recognised certifications
  • Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise
  • High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement
  • Fulltime
Read More
Arrow Right

Operations Technician 1st Line

We are seeking an Operations Technician – First Line Support to deliver first-li...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An individual with the ability to understand technical concepts and apply analytical thinking to operational challenges
  • Familiar with architectures and protocols used in access, core, and transmission areas of fixed and mobile networks
  • Comfortable working with virtual, international project teams and engaging with stakeholders across different countries
  • Confident communicating in both English and Romanian
  • Ideally experienced with network equipment technologies and operating systems used within access, core, and transport environments
Job Responsibility
Job Responsibility
  • Provide first-line technical support for live telecommunications information systems
  • Monitor and maintain fixed and mobile network technologies across access, transport, and core domains
  • Perform analytical troubleshooting activities to ensure network availability and performance
  • Identify, analyse, and escalate software and hardware issues in line with operational processes
  • Document network incidents clearly and accurately within designated systems
  • Collaborate with internal Vodafone teams and maintain effective communication with suppliers
  • Support operational and project-related activities in line with agreed timelines and performance indicators
What we offer
What we offer
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Fulltime
Read More
Arrow Right

Operations Technician 1st Line

We are seeking a detail‑oriented specialist to support the live information syst...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Able to understand technical concepts and interpret data effectively
  • Familiar with architectures and protocols across RAN, Access, Core, Transmission, and fixed/mobile networks
  • Skilled in working with virtual teams and collaborating with stakeholders across multiple countries
  • Confident communicator in both English and Romanian
  • Advantageous: knowledge of equipment technology, information systems, and operating systems used in RAN, Access, Core, and Transport domains.
Job Responsibility
Job Responsibility
  • Provide first-line technical services for live information systems used by Vodafone OpCos and joint ventures
  • Perform analytical activities and apply relevant technology knowledge to maintain network performance
  • Identify, document, and escalate software or hardware deficiencies within defined systems
  • Record network incidents clearly and accurately in dedicated tools
  • Maintain effective communication with suppliers and internal VOIS teams
  • Support the maintenance of network solutions following established procedures and operator requirements
  • Detect defects across telecom networks and escalate them to higher support levels when needed
  • Investigate and correlate technical issues raised by Customer Operations or Service Desk teams and direct them to advanced technical levels
  • Develop competencies in dedicated software tools relevant to telecom operations.
What we offer
What we offer
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Lake Bluff
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a help desk, desktop support, or IT technician position
  • Working knowledge of Microsoft Windows environments, including Windows 10 and standard desktop support practices
  • Ability to diagnose and resolve basic to intermediate hardware, software, and network-related issues
  • Experience handling service desk tickets with strong attention to documentation and follow-through
  • Familiarity with Active Directory for routine user support and access administration tasks
  • Strong communication skills and confidence working directly with clients in person and remotely
  • Willingness and ability to travel to client locations as part of regular job responsibilities
  • Eagerness to learn, develop technical expertise, and grow within an IT support role
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions
  • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly
  • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up
  • Support user account and access-related tasks within Active Directory and related support tools
  • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed
  • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach
  • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Data Centre Shift Technician

Datalec Precision Installations (DPI) is a leading provider of data centre desig...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
datalecltd.com Logo
Datalec Precision Installations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in engineering, Facilities Management, or a related field
  • Proven experience in facilities management/technician, preferably in a data centre environment
  • Strong knowledge of HVAC, electrical, and mechanical systems
  • Knowledge of operational procedures and processes, RAMS, MOPs, and SOPs
  • Excellent troubleshooting and problem-solving skills
  • Ability to work effectively in a team and independently
  • Strong communication and interpersonal skills
  • Willingness to work in shifts, including nights, weekends, and holidays
  • Proficiency in IT, including Microsoft Office
Job Responsibility
Job Responsibility
  • Monitor and maintain data centre infrastructure, including HVAC, electrical, and mechanical systems
  • Perform routine inspections and preventive maintenance to ensure optimal performance and reliability of all systems
  • Respond promptly to facility-related issues and emergencies, providing timely and effective solutions and reacting to incidents and events impacting critical infrastructure availability
  • Maintain a working understanding of EOPs and escalation procedures to ensure effective first-line facility support
  • Proactively perform basic maintenance tasks autonomously and perform intrusive maintenance tasks under supervision
  • Collaborate with other team members and departments to support data centre operations and projects
  • Maintain accurate records of maintenance activities, equipment status, and inventory
  • Manage subcontractor repairs and documentation
  • Contribute to the creation of operational procedures and processes such as RAMS, MOPs, and SOPs
  • Provide first-level response and assist with root cause analysis for facility issues and rack-level events, acting as an escalation point for junior team members
Read More
Arrow Right

Electronics & Instrumentation Technician

We are seeking a skilled and proactive Electronics & Instrumentation Technician ...
Location
Location
United Kingdom , Peterborough
Salary
Salary:
37900.00 GBP / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
September 12, 2026
Flip Icon
Requirements
Requirements
  • A technical apprenticeship (Level 3) with an electrical/electronic bias OR strong, hands-on industry experience without a formal apprenticeship
  • Proven experience in the build/manufacture of instrumentation panels, alongside calibration and fault-finding of precision instrumentation
  • Ability to read and interpret electronic design schematics, as well as hydraulic, pneumatic, and electrical drawings
  • A strong commitment to health and safety standards and regulations
Job Responsibility
Job Responsibility
  • Panel Building & Upgrades: Assemble and upgrade instrumentation panels to specified standards
  • Diagnostics & Troubleshooting: Perform comprehensive electronic diagnostics using advanced equipment and instrumentation
  • Maintenance & Calibration: Execute Total Preventative Maintenance (TPM) and calibration routines for test cells, associated equipment, and interface harnesses
  • Support & Maintenance: Maintain, enhance, and upgrade test rigs, and provide prompt, effective first-line breakdown support
  • Documentation: Maintain accurate records, follow standard work instructions, and document project progress
  • Fulltime
Read More
Arrow Right