First-line IT Support Technician Job at Academic Work (Stockholm)

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

IT Technician

An exciting opportunity for a proactive and technically skilled ICT Technician t...

Location

United Kingdom , Houghton Le Spring

Salary:

26835.00 - 27711.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience providing ICT support in a professional or educational setting
Strong understanding of hardware, software, and networks
Excellent organisational and prioritisation skills
Calm and professional under pressure
Enhanced DBS check (required)
Available immediately

Job Responsibility

Provide first-line ICT support to staff and students
Maintain and troubleshoot hardware, software, and network systems
Manage support tickets via the Helpdesk and prioritise effectively
Assist with the setup and maintenance of ICT suites, devices, and peripherals
Support the testing, commissioning, and repair of ICT and AV equipment
Maintain accurate software and hardware inventories
Help evaluate and implement new software and systems
Ensure ICT operations comply with GDPR, Health & Safety, and safeguarding policies
Engage in professional development to stay current with ICT innovations

What we offer

Continuous training and professional development opportunities
Competitive salary and benefits package
Supportive and forward-thinking ICT team

Fulltime

Junior IT Technician

Are you passionate about technology and eager to kick-start your career in IT? W...

Location

United Kingdom , Sherborne

Salary:

24000.00 - 25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A strong interest in IT and technology
Excellent problem-solving and communication skills
A proactive, professional attitude with a willingness to learn
Familiarity with Microsoft Windows and Office Suite
Basic understanding of computer hardware and software
Ability to travel to other office locations when required

Job Responsibility

Providing first-line technical support via helpdesk, email, and phone
Installing and configuring desktops, laptops, mobile devices, and peripherals
Assisting with software installation, updates, and troubleshooting
Managing user accounts and access permissions
Supporting network connectivity (Wi-Fi, VPN, LAN) and basic hardware troubleshooting
Performing routine maintenance, backups, and system checks
Documenting issues, resolutions, and system configurations
Assisting with IT asset tracking and procurement
Supporting compliance with cybersecurity and data protection policies

What we offer

Gain real-world IT experience in a supportive environment
Work on exciting projects and develop your technical skills
Be part of a collaborative and forward-thinking team

Fulltime

IT Helpdesk Technician

Are you an enthusiastic IT professional ready to make a difference in a dynamic ...

Location

United Kingdom , Thurrock, Essex

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Job Responsibility

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

What we offer

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Fulltime

IT Technician

We are a digital business where continuous uptime and a smooth IT experience are...

Location

United Kingdom , London

Salary:

Not provided

AlphaSights

Expiration Date

Until further notice

Requirements

A-Levels or equivalent qualification
People-oriented and emotionally intelligent communicator (in English)
Positive, team-oriented, and composed under pressure
Strong problem-solver comfortable with ambiguity
Growth mindset with eagerness to learn
Demonstrable passion for technology, especially Apple (macOS/iOS)
Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration

Job Responsibility

Serve as the first point of contact via our service desk and support channels
Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting
Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment
Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts
Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues
Device deployment & management: enroll and support Macs via Jamf and Windows devices via Microsoft Intune
Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits
Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events
Office operations: support office moves/expansions and new technology rollouts
Knowledge & quality: create/update simple “how-to” articles and quick-resolution guides

What we offer

Meaningful responsibility from day one
Structured development: hands-on training and mentorship
Certification support: encouragement and resources to pursue industry-recognised certifications
Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise
High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement

Fulltime

Advanced Technical Service Associate

GeoLogics has an immediate opening for an Advanced Technical Service Associate i...

Location

United States , Scottsdale

Salary:

35.77 USD / Hour

GeoLogics

Expiration Date

Until further notice

Requirements

Active Secret security clearance REQUIRED
US citizenship required
Associate's degree or equivalent combination of education and relevant work experience plus a minimum of 3 years of relevant experience
Sec+ or other IAII certification required at time of hire
Network/IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Knowledge of CA Spectrum One Click software suite

Job Responsibility

Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Fulltime

Helpdesk Technician

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , London

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Ownership and Work Ethic: Demonstrates a strong sense of ownership, accountability, and self-motivation, managing tasks and priorities independently
Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments
Device and Configuration Management: Brings experience in IT Asset and Configuration Management, including hands-on use of MDM tools like Microsoft Intune, Kandji, or similar solutions
Collaboration and Communication: Communicates clearly and works effectively within a distributed, international team, supporting coordination across locations and time zones
Networking and Troubleshooting Skills: Possesses basic knowledge of LAN, Wi-Fi, and VPN networking to diagnose issues and escalate problems appropriately

Job Responsibility

User Support and Service Quality: The role provides first-line support to UK users and assists the wider European IT team when needed. It serves as a key reference point for end-user support, ensuring queries are resolved efficiently. The focus is on delivering consistently high-quality, reliable IT services
Documentation and Knowledge Management Responsibilities: include creating and maintaining clear, current documentation for solutions, procedures, and workarounds. This ensures knowledge is shared and support processes are standardized. Good documentation underpins continuity of service and user self-help
Device, Desktop, and AV Support: The position offers hands-on technical support for desktop and mobile systems in Apple and Lenovo environments. It also maintains and supports video conferencing and AV equipment (such as Logitech and Cisco) to ensure meeting rooms function reliably. These tasks help guarantee that day-to-day technology for users and meetings runs smoothly
Onboarding, Offboarding, and Asset Management: The role owns onboarding and offboarding processes, including provisioning devices via multiple MDM platforms. It involves preparing assets, managing stock, and keeping accurate asset records in the ITSM platform. This supports smooth employee lifecycle transitions and robust asset control
Collaboration, Projects, and Vendor Coordination: The job requires proactive management of operational tasks and close collaboration with the Global Service Desk. It includes participation in IT projects like hardware refreshes, office setups, and technology rollouts. The role also coordinates with external vendors to resolve issues promptly while maintaining a professional and engaged presence

What we offer

Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere
Grow with us: Get access to learning resources, mentorship and a growth plan tailored to you
Thrive and perform: Enjoy private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

Temporary ICT Technician

Are you passionate about technology and education? Do you want to make a differe...

Location

United Kingdom , Sunderland

Salary:

14.39 - 14.86 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience as an ICT Technician or in a school environment is preferred
Strong organisational and communication skills are a must
Minimum of 5 GCSEs or equivalent, including English and Maths
Proficient in Microsoft Office and comfortable using digital systems
Professional, calm, and adaptable in a dynamic environment

Job Responsibility

Provide first-line ICT support to staff and students, ensuring smooth operations
Maintain IT rooms and equipment, keeping everything in up to date
Keep software/hardware inventories updated and accurate
Manage helpdesk calls and respond independently to IT issues
Assist with the evaluation and implementation of new and existing software
Develop and maintain recording systems for ICT usage
Support staff presentations with technical assistance
Commission, maintain, and repair electronic systems and AV equipment in compliance with Health and Safety regulations
Conduct portable appliance testing in accordance with health and safety legislation
Pursue continuous professional development and share insights with your colleagues

What we offer

Weekly pay during temporary contract
28 days annual leave (accrued, inclusive of bank holidays)
Pension scheme with employer contributions
Eye-care vouchers and high-street discount schemes
Access to professional development and training opportunities
Supportive and collaborative working environment

Fulltime

First-line IT Support Technician

Academic Work

Location:
Sweden , Stockholm

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 10, 2026

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Contract Type:Not provided

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Nice to have:

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