First Line Helpdesk Technician Job at 360 Resourcing Solutions (Barnsley)

First Line Technical Support Engineer

Joining this technically strong, fun and dynamic team, you will be dealing with ...

Location

United Kingdom , Chertsey

Salary:

21000.00 - 30000.00 GBP / Year

Krome Technologies Ltd

Expiration Date

Until further notice

Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA’s will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians
The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Job Responsibility

Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
Working to meet customer expectations and satisfaction
Working independently to solve a variety of technical challenges
May involve secondments to client sites
Covering 24x7 helpdesk shift patterns

What we offer

£4k Shift Allowance
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fulltime

IT Helpdesk Technician

Are you an enthusiastic IT professional ready to make a difference in a dynamic ...

Location

United Kingdom , Thurrock, Essex

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Job Responsibility

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

What we offer

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Fulltime

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

Junior IT Technician

Are you passionate about technology and eager to kick-start your career in IT? W...

Location

United Kingdom , Sherborne

Salary:

24000.00 - 25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A strong interest in IT and technology
Excellent problem-solving and communication skills
A proactive, professional attitude with a willingness to learn
Familiarity with Microsoft Windows and Office Suite
Basic understanding of computer hardware and software
Ability to travel to other office locations when required

Job Responsibility

Providing first-line technical support via helpdesk, email, and phone
Installing and configuring desktops, laptops, mobile devices, and peripherals
Assisting with software installation, updates, and troubleshooting
Managing user accounts and access permissions
Supporting network connectivity (Wi-Fi, VPN, LAN) and basic hardware troubleshooting
Performing routine maintenance, backups, and system checks
Documenting issues, resolutions, and system configurations
Assisting with IT asset tracking and procurement
Supporting compliance with cybersecurity and data protection policies

What we offer

Gain real-world IT experience in a supportive environment
Work on exciting projects and develop your technical skills
Be part of a collaborative and forward-thinking team

Fulltime

New

IT Technician

We are seeking to appoint a dynamic and self-motivated individual to the post of...

Location

United Kingdom , St Helens

Salary:

13.61 - 14.39 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

NVQ Level 2 IT qualification (or equivalent) or working towards
GCSE grades A-C in English and Math
A proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements
Recent experience of working within an IT and customer service environment

Job Responsibility

Providing first and second line ICT helpdesk support
Assisting with hardware/software problems
Technical support functions for Local Area Networks and Wide Area Networks

Helpdesk Technician

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , London

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Ownership and Work Ethic: Demonstrates a strong sense of ownership, accountability, and self-motivation, managing tasks and priorities independently
Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments
Device and Configuration Management: Brings experience in IT Asset and Configuration Management, including hands-on use of MDM tools like Microsoft Intune, Kandji, or similar solutions
Collaboration and Communication: Communicates clearly and works effectively within a distributed, international team, supporting coordination across locations and time zones
Networking and Troubleshooting Skills: Possesses basic knowledge of LAN, Wi-Fi, and VPN networking to diagnose issues and escalate problems appropriately

Job Responsibility

User Support and Service Quality: The role provides first-line support to UK users and assists the wider European IT team when needed. It serves as a key reference point for end-user support, ensuring queries are resolved efficiently. The focus is on delivering consistently high-quality, reliable IT services
Documentation and Knowledge Management Responsibilities: include creating and maintaining clear, current documentation for solutions, procedures, and workarounds. This ensures knowledge is shared and support processes are standardized. Good documentation underpins continuity of service and user self-help
Device, Desktop, and AV Support: The position offers hands-on technical support for desktop and mobile systems in Apple and Lenovo environments. It also maintains and supports video conferencing and AV equipment (such as Logitech and Cisco) to ensure meeting rooms function reliably. These tasks help guarantee that day-to-day technology for users and meetings runs smoothly
Onboarding, Offboarding, and Asset Management: The role owns onboarding and offboarding processes, including provisioning devices via multiple MDM platforms. It involves preparing assets, managing stock, and keeping accurate asset records in the ITSM platform. This supports smooth employee lifecycle transitions and robust asset control
Collaboration, Projects, and Vendor Coordination: The job requires proactive management of operational tasks and close collaboration with the Global Service Desk. It includes participation in IT projects like hardware refreshes, office setups, and technology rollouts. The role also coordinates with external vendors to resolve issues promptly while maintaining a professional and engaged presence

What we offer

Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere
Grow with us: Get access to learning resources, mentorship and a growth plan tailored to you
Thrive and perform: Enjoy private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

Helpdesk Administrator - Client Advocate

Atris Technology seeks a cheerful and organized Helpdesk Administrator - Client ...

Location

United States , Gainesville

Salary:

Not provided

Atris Technology

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent
2+ years of experience in a helpdesk, service desk, or technical support role (MSP environment preferred)
Proven experience working with PSA/ticketing systems (HaloPSA experience highly desirable
familiarity with similar tools like ConnectWise, Autotask, or ServiceNow acceptable)
Solid understanding of ITIL framework (ITIL Foundation certification preferred or actively pursuing)
Excellent customer service and communication skills — empathetic, clear, and professional (verbal/written)
Strong problem-solving and analytical abilities with attention to detail
Proficiency in HaloPSA or similar ITIL-aligned platforms for ticket lifecycle, reporting, and automation
Ability to multitask in a fast-paced environment while maintaining SLA compliance
Proactive mindset with a focus on client advocacy and satisfaction

Job Responsibility

Act as a dedicated client advocate, building strong relationships, understanding client needs, and ensuring high satisfaction through proactive communication and follow-up
Provide first-line technical support for hardware, software, network, cloud, and application issues across client environments
Ensure all technicians Log, categorize, prioritize, and manage all incoming tickets/requests in HaloPSA following ITIL processes (Incident Management, Service Request Management)
Monitor and enforce SLAs and OLAs within HaloPSA, ensuring timely updates, resolution, and closure of tickets
Use HaloPSA tools for time tracking, billing preparation (where applicable), asset/CMDB updates, knowledge base contributions, and automation workflows
Handle client communications via phone, email, HaloPSA client portal, chat, and remote tools
update clients on progress and resolution
Identify recurring issues and contribute to Problem Management by documenting workarounds and escalating for root-cause analysis
Maintain accurate client records in HaloPSA (e.g., customer details, contracts, configurations, assets)
Support self-service initiatives by encouraging use of the HaloPSA client portal and updating knowledge articles

What we offer

strong compensation package
career growth position

Fulltime

IT Technician

An exciting opportunity for a proactive and technically skilled ICT Technician t...

Location

United Kingdom , Houghton Le Spring

Salary:

26835.00 - 27711.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience providing ICT support in a professional or educational setting
Strong understanding of hardware, software, and networks
Excellent organisational and prioritisation skills
Calm and professional under pressure
Enhanced DBS check (required)
Available immediately

Job Responsibility

Provide first-line ICT support to staff and students
Maintain and troubleshoot hardware, software, and network systems
Manage support tickets via the Helpdesk and prioritise effectively
Assist with the setup and maintenance of ICT suites, devices, and peripherals
Support the testing, commissioning, and repair of ICT and AV equipment
Maintain accurate software and hardware inventories
Help evaluate and implement new software and systems
Ensure ICT operations comply with GDPR, Health & Safety, and safeguarding policies
Engage in professional development to stay current with ICT innovations

What we offer

Continuous training and professional development opportunities
Competitive salary and benefits package
Supportive and forward-thinking ICT team

Fulltime

First Line Helpdesk Technician

360 Resourcing Solutions

Location:
United Kingdom , Barnsley

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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