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First Line Client Specialist

https://www.citi.com/ Logo

Citi

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Location:
Cameroon , Douala

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

West & Central Africa First Line Client Specialist role at Citi focuses on supporting Corporate FX Sales teams, managing post-trade processes, enhancing client experience, and driving improvements to internal efficiency while mitigating client impact.

Job Responsibility:

  • Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’
  • ensuring post-trade processes are managed efficiently and effectively
  • monitoring of the desks first line controls
  • act as a point of escalation and own resolution of operational issues between sales and support functions
  • diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
  • proactively mitigating client impact whilst enhancing the client experience
  • develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.)
  • assist with external presentation for client workshops, training, etc. with focus on formatting
  • help collate data to help the team in monitoring and analysing FX portfolio performance
  • compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets
  • assist in credit limit calculation and credit charges, as well as monitoring credit limit usage
  • responsible for general administration duties as necessary such as calendar management and event coordination
  • assist with control and supervisory framework to ensure adherence to audit and control policies
  • support the West and Central Africa Corporate FX Sales Team in market expansion initiatives on both Global subsidiaries, Public Sector and Local Corporates Segments

Requirements:

  • 1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office
  • Bachelor's degree with minimum Upper Second honors (or equivalent)
  • proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
  • some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help
  • good understanding of Client Marketing needs

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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