First Line Client Specialist Job at Citi (Douala)

Resident Maintenance Engineer

Pareto FM has an exciting opportunity for a Resident Maintenance Engineer to joi...

Location

United Kingdom , London

Salary:

48000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Experience working within Facilities Management or Building Services
Strong background in planned and reactive maintenance
Experience fault finding across mechanical and electrical systems
Good communication skills and a customer-focused approach
The ability to prioritise tasks in a busy operational environment
A proactive, safety-first mindset
City & Guilds Level 3 (or equivalent) in Electrical Engineering
City & Guilds Level 3 (or equivalent) in Mechanical Engineering
18th Edition IET Wiring Regulations
Strong knowledge of Electricity at Work Regulations 1989

Job Responsibility

Carrying out planned preventative maintenance (PPM) and reactive repairs
Maintaining and repairing mechanical and electrical building systems and plant
Fault finding across plant, equipment and building services systems
Responding to BMS alarms and carrying out first-line diagnostics
Supporting specialist contractors when they attend site for service visits or repairs
Ensuring plant rooms and engineering areas remain safe, clean and compliant
Maintaining accurate maintenance records, logbooks and compliance documentation
Updating simPRO systems and attaching photographic evidence of completed works
Supporting safe operation of plant including start-up, shutdown and plant changeovers
Monitoring environmental conditions via HVAC systems

What we offer

Work at a prestigious professional institution in London
Single-site role with no regular travel between locations
Supportive engineering team and experienced contract management
Opportunity to develop technical skills across a wide range of plant and building systems
Work within a professional FM organisation delivering high standards for clients

Fulltime

Product Solutions Analyst

Product Solutions Analyst role at EliseAI, focusing on housing. The team is resp...

Location

Canada , Toronto

Salary:

58000.00 - 70000.00 CAD / Year

EliseAI

Expiration Date

Until further notice

Requirements

1+ years in a Technical Support Specialist or equivalent role
Experience with support software and CRMs (e.g., Zendesk)
Demonstrated technical proficiency
Computer Science/Math/Engineering degree preferred
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role
Willing to work in person with your team 4-5 days per week upon opening of our office

Job Responsibility

Be The First Line of Defense for our Clients
Learn and Navigate Our Platform
Troubleshoot and Resolve Tier 1 Issues
Document and Escalate Bugs Effectively
Close the Loop with Clients and the Team

What we offer

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend
Unlimited vacation and paid holidays
Relocation packages

Fulltime

Legal Specialist

This role is in the Legal Issuance Solutions team supporting the Global Issuance...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant industry experience, preferably with some experience working in an in-house legal role within financial services
In-depth knowledge of legal customs and practices, knowledge and understanding of the financial services industry
Contractual and documentation negotiation experience in a large institutional setting
Proven record of completing complex documentation within very tight time deadlines
Ability to manage complex documentation with organization and detail
Must possess excellent interpersonal and project management skills, as well as the ability to interact and communicate effectively with Senior management
Proficiency in Microsoft Office: Word, PowerPoint, Excel, Outlook.

Job Responsibility

Review, draft, and negotiate contracts and required documentation for the relevant GMI Business
Conduct business negotiations in a timely, thorough, and efficient manner
Engage with the firm's institutional clients and their internal/external counsel and collaborates with Citi’s first line, legal, second line, and other internal constituents during negotiations
Integrate in-depth knowledge of an area to address queries from Citi businesses and clients regarding the contractual documentation and escalates to senior attorneys as required
Have responsibility for the management of a number of transactions at any one time
Stay abreast of new and changing regulatory and legal issues and industry initiatives and ensures compliance with regulatory requirements
Get the opportunity to work on document templating and automation projects to improve existing processes and procedures and create efficiencies, including by embracing technology solutions
Advise the Risk function and business partners on risks and associated documentation requirements based on product and relevant jurisdiction(s)
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy.

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Fulltime

Product Support Specialist - Institutions

As a Product Support Specialist - Institutions, you will act as the primary prod...

Location

United Kingdom , London

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.

Job Responsibility

Act as the primary product expert and relationship manager for our Institutions client base.
Provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.
Bridge client enablement and internal accountability.
Facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management.
Ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What we offer

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.

Fulltime

Office Manager and Business Support Administrator

We are seeking a practical, reliable Office Manager and Business Support Adminis...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

Experience in a similar office administration / business support role
Previous use of Salesforce would be beneficial
Proficiency in Microsoft Office 365 suite (Outlook, Excel, Word, Teams, SharePoint) and general IT literacy
Ability to work with conflicting deadlines and priorities while maintaining accuracy and professionalism
Strong organisational skills and multitasking skills with attention to detail
Excellent verbal and written communication skills
Discretion and ability to handle confidential information
Proactive, service-oriented and comfortable with hands-on tasks
Willingness to stay late during busy periods when needed
Basic understanding of procurement, finance or HR administrative processes would be an advantage

Job Responsibility

Office management: Ensure the maintenance of the office is kept to a high standard, which includes liaising with outside agencies such as landlords, plant rental providers, office equipment providers, caretakers and cleaning agents, etc
Book repair work for the office where required and assist in office equipment disposal
Organise company events and activities for the Singapore Office, such as team bonding events, barbeques, notable date celebrations, etc
Organise and arrange board meetings
Manage meeting rooms by ensuring a booking system and that they are used in the appropriate manner
Deliver induction to new joiners, ensuring that they are familiar with the office and office equipment and the health and safety protocols, including fire evacuation procedures
Management of stationery and pantry supplies
Organise DSE assessments and manage risk assessment under the supervision of manager, and order specialist office furniture in line with requirements
Coordinate First Aiders, ensuring all certification is up to date, kept on file and the groups have the relevant support needed to be successful
Perform administrative duties such as appropriately disseminate office correspondence, ensure post/packages/courier are sent as required and run any office errands as required, etc

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

Mid-Corp Associate Banker

The primary responsibility of the junior banker will be, in cooperation with the...

Location

Romania , Bucharest

Salary:

176923.08 - 283076.92 L / Year

Citi

Expiration Date

Until further notice

Requirements

Solid knowledge of banking and banking products and processes
Demonstrates effective lending skills
Demonstrates an intermediate level of detection skills early warning
Demonstrates the ability to close transactions and manage with process of generating credits, gathering and maintain credit documentation and monitor accounts
Demonstrates an advanced understanding of accounting principles, financial modelling and situation analysis
Ability to work effectively within a team
Excellent interpersonal, communication and influence skills
Initiative, positive approach, embrace change and is bold
High level of energy, enthusiasm and motivation
Highly focused, able to quickly identify key priorities, clearly communicate priorities

Job Responsibility

Support Senior Relationship manager in management of assigned portfolio of clients
Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients
In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions
Contacts customers in order to proactively deepen the relationship, to respond, discover and anticipate future needs, obstacles or risks and expectations
In cooperation with Senior Relationship Manager: i)Serves as a customer point of contact and is responsible for managing internal departments to resolve any customer service issues
ii)Introduces customers to solutions for building and consolidating an efficient portfolio
iii)Works with product specialists and subject matter experts to structure innovative and customized solutions that meet individual customer needs
iv)Works closely with the implementation manager on customer onboarding and retention, ensuring that "Know Your Customer Rules" (KYC) and other compliance outcomes are met
v)Identify cross-selling opportunities to deepen and increase Citi's collaboration with those customers
vi)Drive innovation in the solutions we offer to clients and grow Citi's business where it is needed and appropriate

Fulltime

Senior Field Reimbursement Specialist

Under general supervision of a Senior Manager, the Sr Field Reimbursement Specia...

Location

United States , Remote

Salary:

100700.00 - 155100.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Experience related and progressively responsible in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support
Experience within healthcare provider support such as a physician practice, patient assistance program or similar pharmaceutical/biological support program experience preferred
Bachelor’s degree preferred
Minimum of 7 years of experience
Candidates must possess a Prior Authorization Certification Specialist (PACS) credentials from an industry approved licensing body, or obtain certification within the first six months of employment
Ability to effectively manage multiple client relationships and customer
Ability to manage and support external meetings, presentations, and client interactions
Ability to lead and work in a matrix environment
Proven teamwork and collaboration skills with a demonstrated record of accomplishment of working in highly matrixed and cross-functional organizations
Ability to manage multiple tasks, timelines, expenses, and other activities necessary to fulfill the roles and responsibilities of a Field Reimbursement Specialists

Job Responsibility

Plan and engage with customers, leveraging client approved resources, to educate on access and reimbursement topics relevant to assigned client’s product
Track progress and evaluate results of assigned activities
Recommends changes in procedures
Lead or direct more complex projects or certain aspects of projects
Operates with reasonable latitude for un-reviewed action or decision
Work within a matrix environment to collaborate with internal and external stakeholders to secure optimized patient access and provide appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings
Manage daily activities that support appropriate patient access to our client’s products in the provider offices and healthcare institutions, working as a liaison to other patient assistance and reimbursement support services offered by our clients
Review patient insurance benefit options with appropriate authorizations
Validate prior authorization requirements
Understanding of Specialty Pharmacy processes

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

First Line Client Specialist

Citi

Location:
Cameroon , Douala

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 15, 2025

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Job Description:

Job Responsibility:

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Resident Maintenance Engineer

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Location:
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Job Posted:
November 15, 2025