First Line Client Specialist, Citi

Citi

Location:
Cameroon, Douala

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

West & Central Africa First Line Client Specialist role at Citi focuses on supporting Corporate FX Sales teams, managing post-trade processes, enhancing client experience, and driving improvements to internal efficiency while mitigating client impact.

Job Responsibility:

Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’
ensuring post-trade processes are managed efficiently and effectively
monitoring of the desks first line controls
act as a point of escalation and own resolution of operational issues between sales and support functions
diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
proactively mitigating client impact whilst enhancing the client experience
develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.)
assist with external presentation for client workshops, training, etc. with focus on formatting
help collate data to help the team in monitoring and analysing FX portfolio performance
compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets
assist in credit limit calculation and credit charges, as well as monitoring credit limit usage
responsible for general administration duties as necessary such as calendar management and event coordination
assist with control and supervisory framework to ensure adherence to audit and control policies
support the West and Central Africa Corporate FX Sales Team in market expansion initiatives on both Global subsidiaries, Public Sector and Local Corporates Segments

Requirements:

1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office
Bachelor's degree with minimum Upper Second honors (or equivalent)
proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help
good understanding of Client Marketing needs

Additional Information:

Job Posted:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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First Line Client Specialist