First Line Client Specialist Job at Citi (Douala)

Product Solutions Analyst

Product Solutions Analyst role at EliseAI, focusing on housing. The team is resp...

Location

Canada , Toronto

Salary:

58000.00 - 70000.00 CAD / Year

EliseAI

Expiration Date

Until further notice

Requirements

1+ years in a Technical Support Specialist or equivalent role
Experience with support software and CRMs (e.g., Zendesk)
Demonstrated technical proficiency
Computer Science/Math/Engineering degree preferred
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role
Willing to work in person with your team 4-5 days per week upon opening of our office

Job Responsibility

Be The First Line of Defense for our Clients
Learn and Navigate Our Platform
Troubleshoot and Resolve Tier 1 Issues
Document and Escalate Bugs Effectively
Close the Loop with Clients and the Team

What we offer

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend
Unlimited vacation and paid holidays
Relocation packages

Fulltime

Product Support Specialist - Institutions

As a Product Support Specialist - Institutions, you will act as the primary prod...

Location

United Kingdom , London

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.

Job Responsibility

Act as the primary product expert and relationship manager for our Institutions client base.
Provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.
Bridge client enablement and internal accountability.
Facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management.
Ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What we offer

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.

Fulltime

Office Manager and Business Support Administrator

We are seeking a practical, reliable Office Manager and Business Support Adminis...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

Experience in a similar office administration / business support role
Previous use of Salesforce would be beneficial
Proficiency in Microsoft Office 365 suite (Outlook, Excel, Word, Teams, SharePoint) and general IT literacy
Ability to work with conflicting deadlines and priorities while maintaining accuracy and professionalism
Strong organisational skills and multitasking skills with attention to detail
Excellent verbal and written communication skills
Discretion and ability to handle confidential information
Proactive, service-oriented and comfortable with hands-on tasks
Willingness to stay late during busy periods when needed
Basic understanding of procurement, finance or HR administrative processes would be an advantage

Job Responsibility

Office management: Ensure the maintenance of the office is kept to a high standard, which includes liaising with outside agencies such as landlords, plant rental providers, office equipment providers, caretakers and cleaning agents, etc
Book repair work for the office where required and assist in office equipment disposal
Organise company events and activities for the Singapore Office, such as team bonding events, barbeques, notable date celebrations, etc
Organise and arrange board meetings
Manage meeting rooms by ensuring a booking system and that they are used in the appropriate manner
Deliver induction to new joiners, ensuring that they are familiar with the office and office equipment and the health and safety protocols, including fire evacuation procedures
Management of stationery and pantry supplies
Organise DSE assessments and manage risk assessment under the supervision of manager, and order specialist office furniture in line with requirements
Coordinate First Aiders, ensuring all certification is up to date, kept on file and the groups have the relevant support needed to be successful
Perform administrative duties such as appropriately disseminate office correspondence, ensure post/packages/courier are sent as required and run any office errands as required, etc

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

Corporate Financial Planner

We are currently looking for an experienced Corporate Financial Planner to join ...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

Perspective Financial Group Ltd

Expiration Date

Until further notice

Requirements

Accuracy, attention to detail and the ability to explain complex information clearly and simply
Strong communication skills
and the ability to ask appropriate questions of clients
Good analytical, money management and planning skills
Enthusiasm and willingness to assist clients
Ability to manage own workload
Flexible/adaptable to cope with change
To be motivated, friendly and professional at all times
and provide impartial unbiased advice
Excellent time management to ensure appointments are scheduled with realistic time frames

Job Responsibility

Build and maintain relationships with corporate clients
Oversee scheme renewals, including pension and risk-based
Deliver pension clinics to members
Provide advice to members in respect of appropriate investment strategies and at retirement advice
Working closely with a team of specialist corporate administrators
Research the marketplace for available products and services, identify clients’ needs, design financial strategies and gain commitment from clients to proceed with recommendations
Provide first class financial planning and advice to both existing and prospective clients
Ensuring all financial planning and advice is provided in line with the requirements of the FCA including focus on consumer duty requirements and ensuring compliance with all other relevant industry rules and regulations
Driving organic growth through generation of new corporate clients
Keeping abreast of new industry developments

What we offer

25 days holiday (rising with length of service) plus Bank Holidays
Holiday Purchase Scheme
Birthday leave
E-Discounts
Electric Car Scheme
Life Assurance
Pension
Corporate Eyecare
Cyclescheme
Employee Referral Scheme

Fulltime

Emerging Corp Relationship Manager

The Emerging Corp Relationship Manager is a developing professional role. Deals ...

Location

Mexico , Metepec

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Good understanding and knowledge of commercial banking products and process
Demonstrates intermediate knowledge of credit skills and Early Warning Detection
Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
Ability to work effectively in team setting
Proven leadership ability with excellent interpersonal skills
Communicates views with clarity and confidence
Maintains contact with key stakeholders to proactively seek input as appropriate
Detail oriented with demonstrated organizational skills
Self-motivated

Job Responsibility

Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
Responsible for resolving issues with clients’ portfolios to enhance complete satisfaction
Working closely with senior RMs, product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
Working closely with senior RMs to leverage the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
Identifies cross-sell opportunities to deepen and increase share of wallet
Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
Identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition
Staying connected with influencers, industry associations, thought leaders and senior business contacts to expand industry knowledge and deepen CITI COMMERCIAL BANK (CCB)’s relationship with these partners
Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Relationship Manager

The CCB NEXT Relationship Manager is a developing professional role responsible ...

Location

Mexico , Zapopan

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Good understanding and knowledge of commercial banking products and process
Demonstrates intermediate knowledge of credit skills and Early Warning Detection
Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
Ability to work effectively in team setting
Proven leadership ability with excellent interpersonal skills
Communicates views with clarity and confidence
Maintains contact with key stakeholders to proactively seek input as appropriate
Detail oriented with demonstrated organizational skills
Self-motivated

Job Responsibility

Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
Responsible for resolving issues with clients’ portfolios to enhance complete satisfaction
Working closely with senior RMs, product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
Working closely with senior RMs to leverage the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
Identifies cross-sell opportunities to deepen and increase share of wallet
Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
Identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition
Staying connected with influencers, industry associations, thought leaders and senior business contacts to expand industry knowledge and deepen CITI COMMERCIAL BANK (CCB)’s relationship with these partners
Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective

Fulltime

Banamex Banquero de Relacion Empresarial

The RE Relationship Manager is a developing professional role. Deals with most p...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Good understanding and knowledge of commercial banking products and process
Demonstrates intermediate knowledge of credit skills and Early Warning Detection
Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
Ability to work effectively in team setting
Proven leadership ability with excellent interpersonal skills
Communicates views with clarity and confidence
Maintains contact with key stakeholders to proactively seek input as appropriate
Detail oriented with demonstrated organizational skills
Self-motivated

Job Responsibility

Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
Responsible for resolving issues with clients’ portfolios to enhance complete satisfaction
Working closely with senior RMs, product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
Working closely with senior RMs to leverage the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
Identifies cross-sell opportunities to deepen and increase share of wallet
Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
Identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition
Staying connected with influencers, industry associations, thought leaders and senior business contacts to expand industry knowledge and deepen CITI COMMERCIAL BANK (CCB)’s relationship with these partners
Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective

Fulltime

First Line Client Specialist

Citi

Location:
Cameroon , Douala

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 15, 2025

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Job Description:

Job Responsibility:

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