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First Impression Concierge

United States, Boulder · Job Posted March 21, 2026
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Job Description

As the First Impression Concierge, you will be the organization's primary ambassador for all guests, visitors, and employees entering our office premises. This fully onsite role requires a detail oriented, and hospitality-focused individual who creates a seamless, memorable, and personalized experience at every interaction.

Job Responsibility

  • Warmly greet all guests, visitors, and employees and serve as the main point of contact within the office lobby
  • Ensure each guest enjoys a seamless and personalized journey from entry to exit, responding to requests with a five-star hospitality mindset
  • Escort guests to booked meeting rooms
  • promptly notify hosts of their arrival and facilitate introductions as needed
  • Exhibit exceptional customer service, attentively understanding and meeting guests’ needs and wishes
  • Acquire deep familiarity with the office premises and nearby venues/businesses to offer tailored recommendations and guidance
  • Proactively arrange events, excursions, transportation, and any special requests from guests
  • Professionally answer phones, handle reservations, take and distribute messages or mail, and redirect calls appropriately
  • Manage external and internal calls efficiently, maintaining consistent service standards
  • Support hospitality functions, including setting up meeting rooms with beverages and food, and coordinating with third-party caterers for external requirements
  • Book meeting rooms using EMS Office Space and Microsoft Outlook with precision, ensuring all AV, layout, and food/beverage requirements are clearly captured
  • Monitor the reception inbox, ensuring all emails are responded to in a timely manner
  • Book transport for employees and clients on request
  • Manage Visiting Attorney office room bookings and oversee visitor pass administration
  • Liaise with other departments to foster effective communication, uphold a “one team” approach, and deliver outstanding guest service
  • Occasionally support client functions and events that continue into the evening
  • Consistently uphold client standards and brand expectations
  • Assist with the daily production of client visiting attorney correspondence emails

Requirements

  • Previous experience in concierge, hospitality, guest services, or administrative support is strongly preferred
  • Outstanding interpersonal, communication, and customer service skills
  • Demonstrated ability to handle multiple tasks simultaneously in a dynamic office environment
  • Familiar with booking and managing meeting rooms via EMS, Outlook, and similar platforms
  • Exceptionally organized, detail-oriented, and proactive in anticipating needs
  • Ability to manage confidential information with professionalism and discretion
  • Strong problem-solving skills and capacity for creative recommendations
  • Flexibility to work occasional extended hours to support evening functions
  • detail oriented appearance and demeanor at all times

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
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