First Contact Practitioner Job at Hunter Gatherer AHP (North Northamptonshire)

Customer Success Manager

As a Customer Success Manager at Rapid7, you will be a key driver of customer ou...

Location

United States , Tampa; Boston; Austin

Salary:

67200.00 - 90900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A customer-first mindset with a genuine passion for helping customers succeed, and the ability to build trusted relationships with technical practitioners and business stakeholders alike.
Strong written and verbal communication skills, with the ability to clearly convey complex concepts and foster commitment from customers and internal partners.
A growth-oriented approach to your craft — staying curious, seeking feedback, and continuously developing your cybersecurity and customer success expertise.
Accountability for your portfolio — owning your customer relationships, proactively surfacing risk, and following through on commitments that drive outcomes.
2+ years of Customer Success, Account Management, or similar experience, ideally in a high-tech or SaaS environment
cybersecurity experience and certifications highly preferred.
Experience developing account strategies and success plans to help customers fully leverage technology solutions.
Prior technology deployment and configuration experience, with the ability to advise customers on adoption and optimization for faster ROI.
Effective project management and prioritization skills, with the ability to manage multiple accounts and competing priorities simultaneously.
A solutions-oriented mentality with the ability to navigate complex customer situations and drive resolution.

Job Responsibility

Develop and maintain strong, lasting relationships with key stakeholders across technical teams, project managers, and C-level executives — serving as the primary point of contact and go-to partner for your assigned customers.
Build and execute Success Plans that align each customer’s unique cybersecurity goals to the capabilities of the Rapid7 platform, providing the guidance and support needed to meet those goals and secure renewals.
Orchestrate key customer touchpoints — from weekly status meetings to Executive Business Reviews — ensuring consistent engagement and alignment on customer priorities.
Demonstrate strong product knowledge by helping customers understand, adopt, and optimize their use of Rapid7 solutions, providing advice and educational resources that drive faster time to value.
Advocate for customer needs and feedback internally, collaborating with cross-functional teams including sales, marketing, and product development to ensure a unified approach to customer success.
Proactively identify and mitigate risk by monitoring customer usage patterns, health scores, and engagement signals to address potential churn before it escalates.
Establish and track key performance indicators (KPIs) including customer satisfaction scores, product adoption and health metrics, retention rates, and upsell opportunities.
Stay current on cybersecurity trends, emerging technologies, and the evolving threat landscape to provide informed guidance and act as a trusted advisor to your customers.

What we offer

Variable/incentive compensation
equity
benefits (where applicable/eligible)

Fulltime

Senior Risk Manager - Third Party Risk

The role supports the Head of Operational Risk in the oversight and management o...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Degree level educated or an equivalent combination of education training and experience with third-party frameworks and industry standards
and/or relevant professional qualification (e.g., IRM International Certificate in Operational Risk, Practitioner Certificate in Information Management, etc.)
Proven third party risk expertise, preferably with knowledge of relevant standards such as ISO 27001, ISO 22301, NIST, and COBIT
A strong understanding of the Lloyd's or wider company insurance market and frameworks is preferable
Knowledge and experience of risk management frameworks and tools
Demonstrate effective understanding of relevant TPRM regulations for a global organisation operating across the UK, EU, US and Asia
Understanding of the commercial drivers and dynamics affecting risk decisions in the insurance sector, as well as operational and risk processes found within an international insurance group
Ability to build strong partnering relationships with a wide range of stakeholders, in particular the 1st Line TPRM team
Ability to interact professionally and with credibility and manage expectations of management and key stakeholders
Ability to manage time, meet deadlines and prioritise

Job Responsibility

Provide independent oversight and effective challenge to first-line operational risk activities
Review, challenge and contribute to the Third Party Risk Management (TPRM) framework, policies and standards
Support the Head of Operational Risk in facilitating regular Risk & Control Self Assessments (RCSAs) with first line risk owners and stakeholders, ensuring the assessments are performed and documented accordingly
Oversee the management of delegated authority risk within Underwriting, Claims and Operations as part of the TPRM framework
Ensure consistent risk tiering and materiality assessments for all third parties
Review and challenge residual risk assessments, risk acceptances, and exceptions related to Operational Risk
Oversee integration of Third Party Risk into operational resilience, technology, cyber, and data frameworks
Support the implementation and maintenance of a robust control environment with clear ownership and accountability within the business, ensuring control documentation remains accurate and current
Develop and monitor key risk indicators (KRIs) and support risk appetite monitoring and management
Work collaboratively with 1st Line and Risk domain teams, supporting the embedding of the Operational Risk and TPRM framework into the organisation and across the 3 Lines of Defence model

Fulltime

Referral Coordinator (Therapeutically Focused)

The Referral Coordinator plays a vital frontline role within Twilight Therapy, a...

Location

United Kingdom , Lancashire

Salary:

13.92 GBP / Hour

Twilight Therapy and Training Solutions

Expiration Date

Until further notice

Requirements

Background in therapy, psychology, counselling, or a related field
Experience working with children, young people, or families
Strong understanding of safeguarding and child protection
Ability to assess risk and make informed decisions
Excellent organisational and communication skills
Ability to work independently and manage competing priorities
Confident using digital systems and managing records

Job Responsibility

Act as the first point of contact (telephone, email, virtual) for all referrals into Twilight Therapy services
Assess and triage referrals within agreed timescales
Gather and review relevant information from referral documentation and electronic systems
Identify risks and ensure appropriate safeguarding measures are in place
Support decision-making regarding eligibility for services and placements
Apply a therapeutically informed and trauma-aware approach to all referrals
Ensure safeguarding considerations are central to all decision-making
Liaise with social workers and professionals, particularly in emergency or out-of-hours situations
Support access to timely interventions for children, young people, and families
Proactively identify and source new work opportunities from Local Authorities

What we offer

£13.92 per hour
Commission on out-of-hours sourced placements: between £250 – £1000
Flexible working and flexitime
Ongoing supervision and support
Training and continuous professional development opportunities
Private pension (subject to eligibility)
Wellbeing support and staff benefits

Parttime

Receptionist - Probation Service Band 2

We've got a great opportunity for a long term temp role within the Chelmsford Na...

Location

United Kingdom , Chelmsford

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Full time 37 hrs per week
Monday - Friday
Long term Temporary ongoing role
Start date ASAP
To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures
To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties

Job Responsibility

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties
To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained
To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.

Fulltime

Operations Support Specialist (Automations)

This role sits at the heart of CoHub — the Clinical Operations Hub within Eucaly...

Location

Philippines , Manila

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Service, Operations, or Support — ideally in SaaS, healthcare, or telehealth — with a track record of owning processes end-to-end
Hands-on experience building and maintaining automation workflows using low-code/no-code tools (e.g. Zapier, n8n, Make or similar), comfortable working from brief to production independently
Strong analytical mindset with the ability to use data to identify process gaps, measure impact, and drive continuous improvement
Clear and confident communicator with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders
Proactive and detail-oriented, comfortable managing BAU responsibilities alongside longer-running automation projects with minimal supervision
Adaptable and curious, with a learner's mindset and genuine excitement to grow your automation and AI skillset in a fast-moving health tech environment

Job Responsibility

Be the first point of contact for practitioners and pharmacy partners — responding promptly to inquiries, proactively checking in, and surfacing insights to the clinical services team and wider business
Monitor and manage consult queues, taking action based on established guidelines to keep operations running smoothly and within target
Handle practitioner issue resolution end-to-end — troubleshooting operational and technical problems, escalating where needed, and coordinating seamless onboarding for new practitioners
Design, build, and maintain automation workflows using Lorikeet, with a focus on reliability, scalability, and reducing manual effort across the team
Deliver scoped automation projects from brief to production — building, testing, and iterating based on performance data, logs, and stakeholder feedback
Take end-to-end ownership of a dedicated operational function (e.g. payments, timesheets, or onboarding), ensuring it runs accurately and efficiently

What we offer

Wellness budgets
Social clubs
Hybrid work arrangement
Comprehensive health coverage (including up to 2 dependents)
Vacation, sick, and parental leaves
13th-month pay
Statutory benefits
Transport allowance

Fulltime

Nursery Manager

Les Petites Etoiles Tufnell Park is part of a private bilingual nursery group th...

Location

United Kingdom , Tufnell Park

Salary:

44000.00 GBP / Year

Les Petites Etoiles

Expiration Date

Until further notice

Requirements

Minimum Level 3 in Childcare
Preferred: Level 5, Level 6 (BA Degree in Early Years), or EYTS/EYPS
A positive individual who loves working in a team
Someone with good self-reflection and passion for best practice
Strong organisational and leadership skills
Experienced in team management
Experienced in partnership with parents
Excellent written and spoken English
Holding a clear DBS
Leadership skills

Job Responsibility

Overall responsibility for the nursery
responsibility for Health & Safety & the EYFS welfare requirements
all staff
communication with parents
implementing and leading on policies & procedures
Showing potential new parents around the nursery and answering their questions
The manager has ultimate responsibility for talking to parents from when children first arrive/settle with us to when they leave
The manager deals with queries and solves problems for parents where appropriate
Preparing and sending newsletters, updates and guidance on various subjects
To be a line manager and provide support and supervision to all other members of staff, junior staff and volunteers

What we offer

7 weeks paid holiday (1 extra day every company anniversary, up to 5)
Paid sick days
Christmas Bonus
Cycle to Work
Training & Development Program
complimentary lunches

Fulltime

Reception Admin Officer

Administrative Officer (Probation Services)\n\nLocation: Camborne Cornwall TR14 ...

Location

United Kingdom , Camborne

Salary:

12.71 - 12.95 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills
Strong administrative and organisational capability
Ability to handle sensitive and confidential information appropriately
Confidence to manage challenging situations with professionalism and diplomacy
Awareness of safeguarding, risk, health and safety, and security procedures
Ability to work collaboratively across teams and adapt to changing priorities
Commitment to equality, diversity, and anti-discriminatory practice

Job Responsibility

Act as the first point of contact for the Probation Service, greeting people on probation and visitors professionally both face-to-face and via telephone or email
Log visitor arrivals and departures, notify appropriate staff, and issue visitor passes and security fobs as required
Provide clear and accurate basic information about the Probation Service and local support services (e.g. food banks), referring complex enquiries to relevant managers
Use observation, situational awareness, tact and diplomacy to help diffuse potentially challenging or violent situations
Recognise safeguarding or risk concerns and take appropriate action, including informing Probation Practitioners and updating systems such as Delius
Support building security by acting as key holder, monitoring CCTV, operating alarms, and assisting with evacuations
When trained, undertake duties such as Fire Warden and First Aide, and support risk assessments in the absence of a line manager
Manage all building logistics including: Incoming and outgoing mail, Ordering PPE, office stationery, and meeting room equipment, Room, hot desk, and car parking bookings
Supporting meetings and events, including preparation and registration
Process petty cash, bus fares, and travel warrant for people on probation, including transportation between Probation properties

Parttime

Regional Quality Manager

We are looking to strengthen our SHEQ team with a Regional Quality Manager based...

Location

United Kingdom , Hattersley

Salary:

Not provided

MWHTreatment

Expiration Date

Until further notice

Requirements

Degree qualified
preferably in an engineering, technology, technical or personnel development topic (Considerable relevant experience will also be acceptable)
Approved Lead Quality auditor’s course from an IRCA accredited company
Experienced in Quality management
Conversant in quality legislation & ISO 9001
Proficient knowledge of Microsoft 365 applications/industry standard software packages
CQI Membership at Practitioner (PCQI) or higher

Job Responsibility

Manage and control quality across all areas of the framework in compliance with MWHT’s Management System requirements (including bespoke derogations)
Lead regional quality performance to achieve agreed standards (KPIs) and provide incisive monthly management information to deliver effective performance
Oversee the collection, input, validation and analysis of regional quality data
Support the input of quality data and insights into regional SHEQ, project and board reports (where required)
Assist with client quality reporting requirements (where required)
Develop and deliver a continuous improvement programme for quality performance, aligning to business SHEQ strategy, facilitated through advice, action & recommendations for change
Embed an understanding of quality, its benefits and requirements across the framework in respect to company and client expectations
Lead regional quality investigations, root cause analysis and reporting opportunities for quality issues to implement effective resolution, learnings and preventative actions (with support from the Head of SHEQ and National Quality Manager)
Analyse current and future procedural needs of the business working with the central quality department
Provide support on quality issues to all areas of the framework including construction delivery, proposals, commercial, procurement, business services and design

What we offer

A competitive salary
Hybrid Working (Jobs needs dependent)
Car/car allowance (Jobs needs dependent)
25 days holiday + Bank Holidays (with an additional 5 days available to buy)
Contribution Pension scheme
Life Assurance
Health Insurance
Private Medical Insurance
cycle to work scheme
discounts and savings Hub

Fulltime

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