First and Second Level Support Staff Job at Codezys (Kempten)

Analyst, Deskside Support and Training

This position delivers instructor-led classroom sessions, one-on-one coaching, j...

Location

United States , New York

Salary:

80000.00 - 97000.00 USD / Year

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

Ability to teach and support a variety of software applications
Strong understanding of training program development, lesson plans, instructor guides, student manuals, and delivery methods
Ability to communicate professionally, clearly, and concisely, both verbally and in writing, with internal and external clients at all levels
Self-starter with the ability to work independently
Experience with training, adult learning theory, and training evaluation methods
Works well under pressure
Understands the legal community
Ability to provide after-hours on-call support on a rotational basis
Travels as necessary
Ability to work late, arrive early and work overtime with little or no notice

Job Responsibility

Serves as a member of the Technology team by providing support, training, and troubleshooting as directed by management
Triages support requests, records issue details in ServiceNow, and escalates problems or requests as needed
Participates in cross-functional Technology support activities
Provides backup support for other offices on an as-needed basis
Incorporates end-user feedback into planning and communications with the broader Technology team
Demonstrates professionalism and a strong service mindset through follow-through, active listening, and clear communication
Collaborates with team members, staff, and managers to ensure information is shared effectively and appropriately
Build and maintain professional relationships with staff at all levels
Actively seeks feedback from others regarding technology needs and challenges
Provides backup support to the Deskside Support team on hardware-related tasks as needed

What we offer

Annual discretionary bonus

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable techn...

Location

United States , Toledo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2 to 4 years of experience in IT support, desktop support, or help desk environments
Hands-on experience troubleshooting systems in a Microsoft Windows environment
Working knowledge of Active Directory for basic user account administration
Familiarity with Microsoft Office 365, service desk ticketing tools, and standard support workflows
Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting
Strong customer service and communication skills with the ability to support a wide range of users
Ability to recognize when issues require escalation and follow appropriate support channels

Job Responsibility

Deliver first- and second-level support for desktops, laptops, printers, mobile devices, and other end-user technology
Diagnose and resolve issues involving Windows 10 and Windows 11, Microsoft Office 365, and routine network connectivity concerns
Assist users with account access problems, password changes, and general technical support requests in a timely manner
Prepare, configure, image, and deploy equipment for new hires, employee transitions, and offboarding activities
Route advanced infrastructure, server, or network-related incidents to senior IT staff or external support partners when needed
Coordinate with third-party vendors and co-managed IT providers to address higher-level technical issues, including security and systems support
Track hardware assets and maintain accurate records of IT equipment inventory and device assignments
Perform software installations, system updates, and routine maintenance to keep user devices functioning effectively
Communicate clearly with employees at all technical skill levels to explain issues, solutions, and next steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Summer Camp Activity Leader

Bayswater Education is a vibrant network of global educational centres dedicated...

Location

Canada , Toronto

Salary:

19.00 CAD / Hour

Bayswater Education

Expiration Date

Until further notice

Requirements

Must be fluent in English
a second language is an asset
Experience working with teenagers in a camp or extra-curricular activity environment
Minimum one year of relevant experience in higher education and student services
Able to stand and/or walk for long periods of time
Knowledgeable of the city of Toronto
Experience in social media is an asset
Able to manage a large group of people during activities outside the school
Have a flexible schedule, as last-minute changes might happen
Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures

Job Responsibility

Lead and facilitate scheduled daytime, evening and weekend activities, ensuring they are fun, safe, inclusive, and well-organized
Supervise students during all assigned activities and excursions, maintaining high levels of supervision -especially for underage students, and adhering to supervision ratios and curfew policies
Monitor student behaviour and wellbeing, offering support to homesick or anxious students, and escalating concerns in line with safeguarding procedures
Take initiative to adapt activities based on weather, student energy levels, or group preferences
Conduct basic risk assessments for all activities and excursions
Ensure health and safety measures are followed at all times, and report any incidents promptly
Keep accurate attendance and incident records for each activity or excursion
Create a positive and enthusiastic environment that encourages participation and engagement
Promote and model respectful behaviour, inclusivity, and adherence to school rules
Collaborate with Student Services teams and Academic staff to ensure a seamless student experience

Parttime

Partner Enablement Manager

As the Partner Enablement Manager within the Reality Labs Partnerships team, you...

Location

United States , New York

Salary:

190000.00 - 264000.00 USD / Year

Senior IT Support Analyst

Join our team and you’ll be responsible for delivering exceptional IT support ac...

Location

Germany , Dusseldorf

Salary:

Not provided

StepStone

Expiration Date

Until further notice

Requirements

Proven experience in a Senior IT support role, within a global or multi-site environment
Excellent communication skills in German and English (written and verbal)
Degree in Computer Science, Information Technology, or equivalent professional experience
Industry certifications
ITIL, Network A+ or Microsoft certifications
Willingness and ability to travel to regional and international office locations as required

Job Responsibility

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction
Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices
Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance
Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication
Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required

What we offer

30 days of holidays + 2 extra days for Christmas and New Year's Eve
Hybrid working model
Company pension scheme
24/7 Employee Assistance Programme
Life Assurance Cover
Volunteering days
Job bike
Discounted parking or job ticket
In-house gym
In-house barista

Fulltime

IT Data Center Services Technician II

Provides first level Data Center systems and Service Desk phone support in a 24/...

Location

United States of America , Rochester

Salary:

17.43 - 24.40 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 1 year of relevant experience required
Or equivalent combination of education and experience
Basic understanding of IT technologies, computers, printers and scanners, operating systems and Microsoft productivity suite required
Customer service skills, demonstrating empathy and recognition of urgency required
Ability to maintain composure with difficult users and situations required
Open minded and flexible required
Demonstrates the ability to follow direction and ask appropriate questions required
Good verbal and written communication skills required
Ability to manage and complete one’s own work required

Job Responsibility

Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment
Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers
Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations
Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat
Reports urgent and emergency technical problems across the enterprise
Follows documented procedures to complete daily system health checks for assigned systems and assists with reporting
Monitors Primary and Second Data Center operations, as well as peripheral equipment for hardware or processing issues using documentation instructions
Responds to alerts and queries, following instructions generated by Data Center operations monitoring tools
Refers difficult problems to designated authority
Relays information to other technical support staff and users

Fulltime

Diagnostic Medical Sonographer

The Diagnostic Medical Sonographer utilizes high frequency sound waves (diagnost...

Location

United States , Westwood

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Graduate of a formal Diagnostic Medical Sonography Program which meets requirements by the American Registry of Diagnostic Medical Sonographers
Registered Diagnostic Medical Sonographer (RDMS) - American Registry for Diagnostic Medical Sonography (ARDMS)
Registered Vascular Technologist (RVT) - American Registry for Diagnostic Medical Sonography (ARDMS) If not previously credentialed, employee must earn their first credential (either AB or OB/GYN or VT) must earn within within 90 Days
Registered Vascular Specialist (RVS) - Cardiovascular Credentialing International (CCI)
Sonography (S) - American Registry of Radiologic Technologists (ARRT)
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
The employee has an additional three months (six months from date in position) to complete the second credential listed above in order to remain employed by the University of Kansas Health System as a Diagnostic Medical Sonographer. within 180 Days

Job Responsibility

Performs clinical assessment and diagnostic sonography examinations, using cognitive sonographic skills to identify, document, and adapt examinations as appropriate to anatomical, pathological, diagnostic information and images and to use independent judgment during the sonographic exam to accurately differentiate between normal and pathologic findings and communicates findings to the interpreting radiologist
Assumes responsibility for the safety, mental and physical comfort of patients
Introduces self to patient, properly identifies patient utilizing two identifiers, explains the sonographic examination being performed and answers any patient questions
assumes responsibility for the safety and comfort of the patient while they are in the sonographer’s care
notifies appropriate personnel if assistance is needed
Selects and operates a wide variety of imaging equipment in an efficient and safe manner, coordinates examinations in the most efficient order and perform exams in a sequence which minimizes the patient’s stay in the hospital
Maintains working order of the equipment and completes daily and weekly QC as required
reports equipment malfunctions to the supervisor in a timely manner
Interacts with physicians and other technical staff to provide quality, safe and efficient care for the patient
Maintains cleanliness and supply par levels of all rotational areas, empties laundry, follows eye wash station protocol and policy, and utilizes high level disinfection (HLD) according to health system policy directed by Cleaning, Disinfection and Sterilization policy

Parttime

Diagnostic Medical Sonographer

The Diagnostic Medical Sonographer utilizes high frequency sound waves (diagnost...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Graduate of a formal Diagnostic Medical Sonography Program which meets requirements by the American Registry of Diagnostic Medical Sonographers
Registered Diagnostic Medical Sonographer (RDMS) - American Registry for Diagnostic Medical Sonography (ARDMS)
Registered Vascular Technologist (RVT) - American Registry for Diagnostic Medical Sonography (ARDMS) If not previously credentialed, employee must earn their first credential (either AB or OB/GYN or VT) must earn within within 90 Days
Registered Vascular Specialist (RVS) - Cardiovascular Credentialing International (CCI)
Sonography (S) - American Registry of Radiologic Technologists (ARRT)
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
The employee has an additional three months (six months from date in position) to complete the second credential listed above in order to remain employed by the University of Kansas Health System as a Diagnostic Medical Sonographer. within 180 Days

Job Responsibility

Performs clinical assessment and diagnostic sonography examinations, using cognitive sonographic skills to identify, document, and adapt examinations as appropriate to anatomical, pathological, diagnostic information and images and to use independent judgment during the sonographic exam to accurately differentiate between normal and pathologic findings and communicates findings to the interpreting radiologist
Assumes responsibility for the safety, mental and physical comfort of patients
Introduces self to patient, properly identifies patient utilizing two identifiers, explains the sonographic examination being performed and answers any patient questions
assumes responsibility for the safety and comfort of the patient while they are in the sonographer’s care
notifies appropriate personnel if assistance is needed
Selects and operates a wide variety of imaging equipment in an efficient and safe manner, coordinates examinations in the most efficient order and perform exams in a sequence which minimizes the patient’s stay in the hospital
Maintains working order of the equipment and completes daily and weekly QC as required
reports equipment malfunctions to the supervisor in a timely manner
Interacts with physicians and other technical staff to provide quality, safe and efficient care for the patient
Maintains cleanliness and supply par levels of all rotational areas, empties laundry, follows eye wash station protocol and policy, and utilizes high level disinfection (HLD) according to health system policy directed by Cleaning, Disinfection and Sterilization policy

Parttime

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First and Second Level Support Staff

Job Description

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