First and Second Level Support Staff Job at Codezys (Kempten)

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

Systems Administrator IV, Health Systems - EPIC, MyChart

Seeking someone who can quickly ramp up and start supporting the MyChart module....

Location

United States , Pleasanton

Salary:

129200.00 - 167200.00 USD / Year

Kaiser Permanente

Expiration Date

Until further notice

Requirements

Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience
Minimum one (1) year in an informal leadership role working with IT or operational teams
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement

Job Responsibility

System build, testing, validation, and ongoing support of assigned applications
Develop and support safe and high quality care using the electronic health record
Perform in depth and precise investigation and documentation of future- state operational specifications and application functionality
Analyze application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software
Develop and document the internal procedures that will be used in conjunction with Epic applications
Analyze clinical and business operations and investigate user preferences
Prioritize & implement requested system changes & updates
Serve as a liaison between end users, third parties, and Epic implementation staff
Develop and document internal procedures, collect information and prepare specifications of system enhancements, analyze functionality in new releases and test each new release
Provide supervisory support of the system administration team

Fulltime

Senior IT Support Analyst

Join our team and you’ll be responsible for delivering exceptional IT support ac...

Location

Germany , Dusseldorf

Salary:

Not provided

StepStone

Expiration Date

Until further notice

Requirements

Proven experience in a Senior IT support role, within a global or multi-site environment
Excellent communication skills in German and English (written and verbal)
Degree in Computer Science, Information Technology, or equivalent professional experience
Industry certifications
ITIL, Network A+ or Microsoft certifications
Willingness and ability to travel to regional and international office locations as required

Job Responsibility

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction
Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices
Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance
Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication
Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required

What we offer

30 days of holidays + 2 extra days for Christmas and New Year's Eve
Hybrid working model
Company pension scheme
24/7 Employee Assistance Programme
Life Assurance Cover
Volunteering days
Job bike
Discounted parking or job ticket
In-house gym
In-house barista

Fulltime

IT Data Center Services Technician II

Provides first level Data Center systems and Service Desk phone support in a 24/...

Location

United States of America , Rochester

Salary:

17.43 - 24.40 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 1 year of relevant experience required
Or equivalent combination of education and experience
Basic understanding of IT technologies, computers, printers and scanners, operating systems and Microsoft productivity suite required
Customer service skills, demonstrating empathy and recognition of urgency required
Ability to maintain composure with difficult users and situations required
Open minded and flexible required
Demonstrates the ability to follow direction and ask appropriate questions required
Good verbal and written communication skills required
Ability to manage and complete one’s own work required

Job Responsibility

Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment
Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers
Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations
Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat
Reports urgent and emergency technical problems across the enterprise
Follows documented procedures to complete daily system health checks for assigned systems and assists with reporting
Monitors Primary and Second Data Center operations, as well as peripheral equipment for hardware or processing issues using documentation instructions
Responds to alerts and queries, following instructions generated by Data Center operations monitoring tools
Refers difficult problems to designated authority
Relays information to other technical support staff and users

Fulltime

Computer Aided Dispatch (CAD) Administrator

We are seeking a Computer Aided Dispatch (CAD) Administrator to manage and work ...

Location

United States , Houston

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in IT, Computer Science, Engineering, Management Information Systems or a related field, or an equivalent combination of education, experience and training that totals four (4) years
Minimum five (5) years of progressively responsible experience in Public Safety systems implementation and integration, including experience successfully implementing, developing, process re-engineering and supporting operations of CAD and related systems
Exemplary communications, both oral and written. Writing for proposals, presentations, and technical reports. Exceptional listener. Understanding client goals and how they measure success
Valid Driver’s License with the ability to drive to client locations and MCP Regional offices
Experience with Peraton (formerly Northrop Grumman) AltarisTM CAD Systems

Job Responsibility

Provide setup, configuration, backups, performance and general CAD systems administration duties
Provide technical expertise, oversight, and technical management of the client’s CAD system
Change and customize user configurable forms within the CAD software
Monitor and adjust CAD system parameters and CAD systems operations for peak performance
In addition to system administration tasks, the individual also provides a conduit for the flow of information between the vendor and the client
Develop and maintain systems support procedures as needed
Manage the CAD security and access to the systems per client instructions and security plan
Perform the first level of CAD diagnostics for failures, identifying hardware or software problems, and identifying issues between CAD and third-party vendor interfaces and integrations
Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) and followed through to resolution.
Document any system anomalies for inclusion into periodic site reports as requested

What we offer

100% company-paid medical premiums for employees
Competitive dental and vision insurance
401(k) with company match
Wellness allowance to support employee well-being
Life & AD&D insurance, short-term and long-term disability
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
Flexible Paid Time Off (PTO) for work-life balance
Employee Assistance Program (EAP)
Perks at Work program offering discounts on products and services

Fulltime

Advanced Practice Professional, NP or PA, Orthopedics

The Orthopedic Advanced Practice Provider will work as an integral member of a h...

Location

United States , Aurora; Downers Grove; Westmont

Salary:

54.90 - 82.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Physician Assistant license issued by the state in which the caregiver practices
Physician Assistant (PA-C) certification issued by the National Commission on Certification of Physician Assistants (NCCPA)
Registered Nurse license issued by the state in which the caregiver practices
Nurse Practitioner (ANCC) certification issued by the American Nurses Credentialing Center (ANCC) or Nurse Practitioner (AANP) certification issued by the American Academy of Nurse Practitioners (AANP)
Drug Enforcement Administration (DEA) registration issued by the Drug Enforcement Administration (DEA) Registration
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
RFNA First Assist Certification required for NPs
Bachelor's Degree in Physician Assistant
Master's Degree in Nursing
Demonstrated high level of clinical proficiency, and excellent decision-making skills

Job Responsibility

Evaluates, diagnoses, treats, and manages acute, critical and chronic patients illness and diseases within both an outpatient clinic and inpatient hospital setting
Obtains medical histories, conducts physical examinations and assesses and determines differential diagnosis
Prescribes medication, therapy and treatments accordingly
Interprets and evaluates patient data for the purpose of determining management and treatment of patients
Performs minor surgeries and routine procedures
Consults with physician as appropriate
Orders, performs, and interprets diagnostic studies in the field of clinical specialty trained and determined competent by a physician
Adjusts patient care plan by reviewing and monitoring treatments and therapy plans
Counsels, instructs and educates patients on physical and mental health including: diet, preventive health measures, health behaviors, self-care skills, disease, treatment options, and normal growth and development
Provides care coordination, which includes managing a variety of ancillary services, pre-operative plans, discharge planning, provider referrals and medical devices such as insulin pumps, defibrillators, and pacemakers

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Continuing medical education flexibility
Access to fully integrated continuum of care
Practice at top of licensure
Structured on-boarding program for new graduates and practicing APCs

Fulltime

Deputy MLRO / AML Lead

Join us in building the future of finance. Our mission is to democratize finance...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Robinhood

Expiration Date

Until further notice

Requirements

At least 8 years of relevant experience in the Regulatory Compliance division of regulated financial institutions (ideally crypto, banking, payments or e-money) as part of the second line of defense
Relevant Compliance certifications or recognized professional certifications in Compliance
High level of understanding of all applicable CSSF regulatory frameworks impacting the business that is commensurate with the seniority of the role
Knowledge and experience in all aspects of financial crime compliance, specifically AML, KYC, EDD, and customer onboarding
Ability to analyze and synthesize complex information and distill into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of business solutions and decision-making
Ability to effectively communicate with the regulator and other stakeholders within the Robinhood Group and provide practical, actionable, and value-added recommendations
Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment
Strong written and verbal communication skills with an excellent knowledge of English language (written and verbal)
Strong sense of team spirit and cross-functional collaboration
Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders

Job Responsibility

Oversee the customer onboarding review and approval process for customers presenting higher risk of ML/TF of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team
Oversee the ongoing EDD review and approval process for customers of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team
Ensure timely and effective resolution of the escalations from the first line of defense on customer onboarding, transaction monitoring alerts, guidance requests and any other topic that requires Compliance review
Lead the daily Compliance Committee with the Chief Compliance Officer of Bitstamp by Robinhood Europe to review and approve the account opening of customers presenting higher risk of ML/TF
Lead the AML Analyst team and participate actively in their recruitment, training, onboarding, and progress within the organization
Act as an ambassador for Compliance at Bitstamp by Robinhood
Deliver continuous improvement of AML/CFT policies and procedures, ensuring these are fit for purpose, meeting regulatory requirements and are updated and maintained
Work collaboratively with the Chief Compliance Officer of Bitstamp by Robinhood Europe to ensure that the policy requirements pertaining to AML/CFT are addressed
Work collaboratively with the Compliance departments of all entities of Robinhood Crypto to ensure alignment of the compliance processes – where possible – and operational consistency across the locations
Actively engage with governing bodies, officers, and staff, sharing best practices and clarifying potential compliance concerns

Deputy MLRO / AML Lead

Join us in building the future of finance. Our mission is to democratize finance...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Robinhood

Expiration Date

Until further notice

Requirements

At least 8 years of relevant experience in the Regulatory Compliance division of regulated financial institutions (ideally crypto, banking, payments or e-money) as part of the second line of defense
Relevant Compliance certifications or recognized professional certifications in Compliance
High level of understanding of all applicable CSSF regulatory frameworks impacting the business that is commensurate with the seniority of the role
Knowledge and experience in all aspects of financial crime compliance, specifically AML, KYC, EDD, and customer onboarding
Ability to analyze and synthesize complex information and distill into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of business solutions and decision-making
Ability to effectively communicate with the regulator and other stakeholders within the Robinhood Group and provide practical, actionable, and value-added recommendations
Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment
Strong written and verbal communication skills with an excellent knowledge of English language (written and verbal)
Strong sense of team spirit and cross-functional collaboration
Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders

Job Responsibility

Oversee the customer onboarding review and approval process for customers presenting higher risk of ML/TF of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team
Oversee the ongoing EDD review and approval process for customers of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team
Ensure timely and effective resolution of the escalations from the first line of defense on customer onboarding, transaction monitoring alerts, guidance requests and any other topic that requires Compliance review
Lead the daily Compliance Committee with the Chief Compliance Officer of Bitstamp by Robinhood Europe to review and approve the account opening of customers presenting higher risk of ML/TF
Lead the AML Analyst team and participate actively in their recruitment, training, onboarding, and progress within the organization
Act as an ambassador for Compliance at Bitstamp by Robinhood
Deliver continuous improvement of AML/CFT policies and procedures, ensuring these are fit for purpose, meeting regulatory requirements and are updated and maintained
Work collaboratively with the Chief Compliance Officer of Bitstamp by Robinhood Europe to ensure that the policy requirements pertaining to AML/CFT are addressed
Work collaboratively with the Compliance departments of all entities of Robinhood Crypto to ensure alignment of the compliance processes – where possible – and operational consistency across the locations
Actively engage with governing bodies, officers, and staff, sharing best practices and clarifying potential compliance concerns

First and Second Level Support Staff

Codezys

Location:
Germany , Kempten

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 07, 2025

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