Firm Administrator

• Guide the coordination of legal support workflows from initial case transfer through final resolution, helping teams maintain consistent and efficient execution
• Track operational and performance indicators such as client experience, matter movement, attorney productivity, team capacity, resolution timelines, and the use of firm technology tools
• Work alongside managing attorneys and leadership to ensure business operations support legal objectives, service quality, and overall case progress
• Build, refine, and document office procedures that help legal and administrative teams follow standardized practices across the firm
• Partner with human resources on hiring efforts, onboarding support, and the continued growth of current and future team members
• Provide leadership and coaching support to supervisors, managers, case management staff, and other operational leaders across the office
• Reinforce accountability, career development, and a culture centered on collaboration, continuous improvement, and firm values
• Serve as the main operational connection point between legal teams and executive leadership for planning, communication, and issue resolution
• Contribute to workforce planning, budget input, office efficiency initiatives, and profitability-focused operational strategy

• Experience managing office or legal operations in a services environment that requires strong attention to detail
• Strong knowledge of administrative processes, operational oversight, and office support functions
• Ability to monitor performance metrics and use data to identify workflow gaps and improvement opportunities
• Background in financial coordination, including exposure to budgeting and accounts payable activities
• Comfortable supporting recruiting, staff development, and team performance management
• Excellent communication skills with the ability to work effectively across attorneys, leadership, and support staff
• Proficiency in maintaining office systems, coordinating supplies, and handling front-office administrative responsibilities

Familiarity with personal injury law or legal office operations is strongly preferred

• Medical
• vision
• dental
• life and disability insurance
• Company 401(k) plan