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Firewall, Prisma - Networking Senior Specialist Advisor

India, Noida · Job Posted April 22, 2026
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Job Description

The Network Security Specialist Advisor will engage in daily maintenance and operations of Firewall and Prisma products. The successful candidate will troubleshoot firewall and network traffic flows, maintain documentation, and provide operational support in a customer environment. This role requires strong knowledge of Palo Alto and Fortinet products, along with excellent time management and customer support skills.

Job Responsibility

  • The Network Security Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment
  • Implement Network Security solutions and provide operational support in a customer environment
  • The SME will provide technical escalation to L2 support engineers
  • Write custom queries on Palo Alto to fetch reporting data
  • Provide On-call support for high severity incidents in a 24x7 environment
  • Ensure that Service Level Agreements and operational standards are met
  • Perform system maintenance, checkups and maintain current documentation
  • Provide resolution plans for device issues
  • Propose service, process, and technical improvements to management
  • Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support
  • Complete Weekly/Monthly Health Status checks across all support network security platforms
  • Working with multiple customers support environment to complete upgrades, patches, overall operational support
  • Assist in conducting rule set reviews to improve overall security footprint for our customers
  • Provide operational support of the Network & Security environments
  • Detect security issues, create customer tickets and manage problems until closure

Requirements

  • Hands on experience with Palo Alto, Prisma, Fortinet
  • Ability to grasp complex issues to arrive at optimal solutions
  • Strong ethics and integrity
  • Flexible to changing needs of customer, account, and team
  • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices
  • Highly experience architect with proven knowledge on products likes Firewalls (Palo Alto), F5, Prisma SASE, EIGRP, OSPF, BGP and switching technologies
  • Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory
  • At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto
  • Experience and at least 12+ years Network Security administration experience
  • Excellent Time Management skills
  • Strong troubleshooting skills around Palo Alto Firewalls
  • Solid understanding of the template/stack architecture
  • CCIE R &S / Data centre
  • Expert knowledge on Palo Alto url filtering, Vulnerability protection, AV, Anti-spyware profiles
  • Strong knowledge on App-id, use of app filters
  • Expert in troubleshooting issues with packet captures, debugs on Pal Alto and Fortinet FW
  • ITIL certification is a plus

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