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The Network Security Specialist Advisor will engage in daily maintenance and operations of Firewall and Prisma products. The successful candidate will troubleshoot firewall and network traffic flows, maintain documentation, and provide operational support in a customer environment. This role requires strong knowledge of Palo Alto and Fortinet products, along with excellent time management and customer support skills.
Job Responsibility
The Network Security Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment
Implement Network Security solutions and provide operational support in a customer environment
The SME will provide technical escalation to L2 support engineers
Write custom queries on Palo Alto to fetch reporting data
Provide On-call support for high severity incidents in a 24x7 environment
Ensure that Service Level Agreements and operational standards are met
Perform system maintenance, checkups and maintain current documentation
Provide resolution plans for device issues
Propose service, process, and technical improvements to management
Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support
Complete Weekly/Monthly Health Status checks across all support network security platforms
Working with multiple customers support environment to complete upgrades, patches, overall operational support
Assist in conducting rule set reviews to improve overall security footprint for our customers
Provide operational support of the Network & Security environments
Detect security issues, create customer tickets and manage problems until closure
Requirements
Hands on experience with Palo Alto, Prisma, Fortinet
Ability to grasp complex issues to arrive at optimal solutions
Strong ethics and integrity
Flexible to changing needs of customer, account, and team
Excellent customer facing communication skills, customer support and knowledge of ITIL best practices
Highly experience architect with proven knowledge on products likes Firewalls (Palo Alto), F5, Prisma SASE, EIGRP, OSPF, BGP and switching technologies
Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory
At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto
Experience and at least 12+ years Network Security administration experience
Excellent Time Management skills
Strong troubleshooting skills around Palo Alto Firewalls
Solid understanding of the template/stack architecture