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WELCOME TO GLOBAL We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued market development, we are now seeking to appoint a Field Line Manager, to be located at Canary Wharf. Job Purpose: Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings Day to day management of an engineering team
Job Responsibility
Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings
Day to day management of an engineering team, organising the day-to-day duties and operation of the team
Taking ownership of key accounts and service contracts allocated
Working closely with the operations administration team
Overseeing all works for your region, taking full ownership of risk assessment/method statement, overseeing first time fix rates, deadline date adherence, planned maintenance, remedial works and real time documentation submission
Managing and monitoring allocated job budgets to justify increase or variation's
Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy
Carrying out client site audits, inclusive of checking customer O&Ms and site logs
Monitoring of supplier & sub-contract costs for your region
Monitor and review requirements for training in line with accreditation and standards
Produce monthly and ad hoc reports
Conduct engineer appraisals and probation reviews
Identify 'better ways of working', continually looking at improvements
Requirements
Demonstrable experience in the fire systems industry in a supervisory or management role
Knowledge of the relevant British Standards
Previous experience working in a customer-based environment
Good IT skills
Excellent communication and customer service skills
People management skills
Hold a full driving licence
Ability to create and build strong relationships, with a professional approach