CrawlJobs Logo
Mews Logo Mews · Finance

Fintech Operations Director

· Job Posted February 14, 2026
Apply Position
Job Link Share

Job Description

This is a critical leadership role for the Fintech organization at Mews. As we enter our next phase of hypergrowth and work to mature our payments operations we are seeking an experienced payments and fintech operations leader to be our fintech "COO" to build and scale the operational backbone of our global Fintech business at Mews. This role reports directly to the SVP, GM of Fintech and would be the leader and head of our fintech operations team. This role requires a unique blend of strategic leadership and hands-on operational execution, ensuring that our payment operations, first-line compliance activities and fraud management capabilities are robust, efficient, and fully aligned with regulatory expectations.

Job Responsibility

  • Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
  • Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
  • Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
  • Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
  • Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
  • Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
  • Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
  • Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

Requirements

  • 8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
  • Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
  • Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
  • Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
  • Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
  • Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
  • Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
  • High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations

What we offer

  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
  • Regional healthcare coverage
  • Team events and socials
Mews - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Fintech Operations Director

8 matching positions

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...
Location
Location
United States
Salary
Salary:
196000.00 - 250000.00 USD / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
  • Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
  • Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
  • Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
  • Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
  • Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
  • Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
  • High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations
  • To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin
Job Responsibility
Job Responsibility
  • Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
  • Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
  • Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
  • Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
  • Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
  • Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
  • Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
  • Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
  • Regional healthcare coverage
  • Fulltime
Read More
Arrow Right

Associate Director, Marketing Operations, AI and Ad Operations

We’re looking for a strategic, analytical, and technically fluent marketing lead...
Location
Location
United States , San Francisco
Salary
Salary:
140000.00 - 210000.00 USD / Year
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Performance Marketing, Marketing Operations, or CRO, ideally in B2B SaaS or fintech
  • Demonstrated success building or leading AI enablement programs within marketing organizations
  • Deep understanding of marketing infrastructure, tracking, and data pipelines
  • Proven ability to translate emerging technologies into measurable operational or revenue outcomes
  • Strong leadership, stakeholder management, and program governance skills
  • Bachelor’s or Master’s degree in Marketing Analytics, Computer Science, Statistics, Engineering, or Business Analytics
Job Responsibility
Job Responsibility
  • Define and lead the AI marketing roadmap, establishing a systematic evaluation framework for emerging tools (GenAI, automation) based on ROI, security, and integration feasibility
  • Drive global rollout and adoption of AI technologies, creating playbooks and enablement materials to scale creative velocity and operational efficiency
  • Lead the end-to-end Conversion Rate Optimization framework, managing structured experimentation, personalization, and UX testing to improve CVR and CAC
  • Partner with Product Marketing and Web Engineering to ensure a seamless conversion journey from campaign messaging to landing page performance
  • Own the global ad-ops infrastructure, ensuring compliant execution, standardized naming conventions, and flawless campaign governance across all paid media
  • Manage pixel governance, UTM frameworks, and CRM integrations (Salesforce/Marketo) to ensure end-to-end attribution accuracy and lead-source integrity
  • Build robust QA frameworks and automation workflows to reduce manual overhead in campaign setup and reporting
  • Analyze and communicate the impact of AI, CRO, and AdOps initiatives to executive leadership, utilizing data to link technical optimizations to pipeline results
  • Manage and coach a specialized cross-functional team, fostering a culture of technical curiosity, experimentation, and operational rigor
  • Serve as the subject matter expert for marketing innovation, collaborating with Data Science and IT to align MarTech integrations with broader analytics infrastructure
What we offer
What we offer
  • Offers Equity
  • Offers Bonus
  • medical, dental, and vision insurance
  • a 401(k) plan
  • short-term and long-term disability
  • basic life insurance
  • well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays in a calendar year
  • Fulltime
Read More
Arrow Right

Finance Director - Fintech

We’re expanding our fintech capabilities to help hotels manage complex payment f...
Location
Location
Netherlands
Salary
Salary:
116000.00 - 140000.00 EUR / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Based in the Netherlands
  • 8+ years’ experience in finance, controllership, or FP&A with strong exposure to payments, fintech, or financial services
  • Proven entity‑level or business‑line accountability, including oversight of shared services or outsourced providers
  • Deep comfort operating in a matrix, getting things done through central finance, treasury, product, ops, and third parties rather than a large direct team
  • Strong grasp of the European payments / financial services environment (e.g. customer funds protection, banking/partner relationships, financial reporting expectations)
  • Track record of reviewing and challenging reconciliations, controls, and financial information — not just producing them
  • Recognised accounting qualification (RA, CPA, ACCA, ACA or equivalent) or equivalent experience
  • Excellent communication skills: able to turn complex, messy data into clear, executive‑ready messages and push back when controls or data aren’t ready
Job Responsibility
Job Responsibility
  • Own the accuracy, completeness, and timeliness of P&L, balance sheet, and cash flow for our fintech activities, even when work is executed by group teams or vendors
  • Review and sign‑off month‑end and year‑end closes, challenging judgements, estimates, and reconciliations (banks, partners, customer funds, operational accounts)
  • Design, approve, and maintain finance processes, policies, and controls around payment flows, customer-related funds, intercompany charges, and tax
  • Oversee management reporting and forecasts (KPIs, dashboards, cash and liquidity views) and provide clear, board‑ready narratives on performance and risk
  • Partner with Risk & Compliance to ensure finance processes align with governance, funds protection, outsourcing, and operational resilience expectations
  • Act as primary finance counterpart to banks, acquirers, auditors, and key external partners, coordinating audits and independent reviews
  • Provide direction and oversight to any dedicated fintech finance roles and relevant group finance team members
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday (yes, really)
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
  • Regional healthcare coverage
  • Fulltime
Read More
Arrow Right

Director, Fintech & Institutional Partnerships – Democratized Prime

We are hiring a Senior Business Development and partnerships leader to drive ins...
Location
Location
United States , New York
Salary
Salary:
172000.00 - 215000.00 USD / Year
figure.com Logo
Figure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience across finance, fintech, institutional crypto, or capital markets
  • At least 4 years in institutional crypto and or fintech
  • Prior client facing experience in business development, partnerships, sales, product marketing, or capital markets coverage
  • Background in investment banking, institutional sales or trading, fintech partnerships or product marketing, BD at a brokerage or wealth platform, or top tier strategy consulting with deep financial services exposure
  • Strong understanding of credit, treasury, and yield products including margin lending, credit facilities, cash sweeps, funding costs, and liquidity management
  • Comfort reasoning about APIs and integration patterns and working closely with Product and Engineering teams
  • Strong personal interest in crypto and DeFi and active engagement with crypto products
  • Excellent communication skills with comfort engaging senior leadership and C suite stakeholders
  • Strong written communication skills for decks, memos, and commercial discussions
  • High autonomy operator with a strong ownership and execution mindset
Job Responsibility
Job Responsibility
  • Lead institutional business development for Democratized Prime with a non DeFi focus
  • Own a target account list and pipeline across consumer and wealth fintechs, brokerages, RIAs, corporate treasuries, and centralized crypto native businesses
  • Run the full partnership lifecycle including sourcing, discovery, solution design, commercial negotiation, launch, and expansion
  • Design and position cash, yield, and credit products powered by Democratized Prime, including sweep and overnight style cash products, embedded yield features, and credit solutions for trading funds and corporate users
  • Develop a deep understanding of how institutions approach treasury management, funding, liquidity, and yield
  • Translate client feedback into clear product requirements and feature requests that enable deal closure and scalable adoption
  • Partner closely with Product to define integration scope, APIs, operational flows, and risk considerations without being a hands on engineer
  • Ensure delivered solutions are commercially compelling and operationally implementable
  • Represent Democratized Prime at conferences, client offsites, and industry events across fintech, institutional crypto, and capital markets
  • Work closely with the Head of Democratized Prime on execution and deal making
What we offer
What we offer
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement
  • 25% annual bonus target, paid quarterly
  • Company equity in the form of RSUs
  • Fulltime
Read More
Arrow Right

Associate Director, Strategy & Operations - CEO Office

As part of the CEO Office, you will work closely with Airwallex’s leadership tea...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in top-tier consulting, high-growth technology companies, investing, strategic finance, or similarly high-performance environments
  • Demonstrated track record of leading complex cross-functional initiatives and driving measurable outcomes
  • Exceptional problem-solving and structured thinking abilities
  • Strong executive communication skills, including the ability to synthesize complex topics clearly and concisely
  • Ability to operate effectively in fast-moving, ambiguous environments with high ownership and accountability
  • Strong stakeholder management and influencing skills across seniority levels and functions
  • High degree of commercial judgment and operational pragmatism
  • Bachelor’s degree or equivalent practical experience
Job Responsibility
Job Responsibility
  • Work closely with Airwallex’s leadership team on high-priority initiatives that shape the direction of the company globally
  • Operate across strategy and execution: helping frame problems, drive alignment, and ensure complex initiatives move from idea to outcome
  • Scaling new products and business lines globally
  • International expansion and market entry strategy
  • Regulatory and banking infrastructure initiatives
  • Organisational effectiveness and operating model design
  • Commercial acceleration and go-to-market execution
  • M&A evaluation and post-merger integration
  • AI-enabled operational transformation
  • Cross-functional strategic initiatives tied to company priorities
  • Fulltime
Read More
Arrow Right

Director - Exchange Operations

My client is a leading global fintech and blockchain company expanding rapidly i...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
nicollcurtin.com Logo
Nicoll Curtin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in exchange operations, trading operations, product operations, or related roles, ideally in a crypto/fintech environment with exposure to token listings, liquidity management, or market operations
  • Strong understanding of exchange mechanics, including trading flows, liquidity, and token performance, familiarity with CoinMarketCap or similar market data platforms will be an added advantage
  • Experience working with trading data or market performance metrics, and working cross-functionally with Product, Marketing, and Risk teams
  • Data-driven mindset, comfortable analysing operational and market data
  • Ability to manage multiple workstreams in a fast-paced environment
  • Hands-on and execution-focused, with the ability to operate at both strategic and operational levels, with strong communication and stakeholder management skills
  • Basic understanding of KYC / onboarding processes in fintech or crypto
Job Responsibility
Job Responsibility
  • Oversee core exchange operations across market-facing functions and work closely with Product, Marketing, Risk, and Data teams to ensure the exchange runs efficiently, user insights are translated into product improvements, and market dynamics are actively monitored and optimised
  • Own user and KYC feedback loops, turning insights into actionable improvements
  • Monitor token performance, liquidity, and trading activity, and oversee exchange visibility and data accuracy on platforms such as CoinMarketCap
  • Drive process improvements and operational efficiency
  • Track key metrics across trading, liquidity, and operational performance
  • Fulltime
Read More
Arrow Right

Director, GTM Operations

We’re looking for a Director, GTM Operations to join our Revenue Operations func...
Location
Location
United Kingdom; Portugal; Spain; India , London; Lisbon; Madrid; Chennai
Salary
Salary:
Not provided
pleo.io Logo
Pleo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of B2B SaaS sales cycles, cadences, rituals and customer lifecycle metrics
  • Strong communication skills and the ability to collaborate with C-suite stakeholders and VPs
  • Passion for solving complex organisational problems in creative and innovative ways
  • Excellence in time management and the ability to prioritise high-leverage tasks in a fast-paced environment
  • Experience with advanced HubSpot architecture and RevOps tooling
  • Background in managing a large operational team within a high-growth scale-up environment
Job Responsibility
Job Responsibility
  • Execute initiatives to improve the end-to-end customer journey, ensuring our GTM motion is frictionless and scalable
  • Collaborate with the Revenue Leadership team to develop innovative solutions for territory management, quota setting, and lead management
  • Analyse complex data sets to inform board-level-decision making and long-term commercial strategy
  • Provide framework support regional commercial teams and VP Commercial
  • Mentor a high-performing team of 12 to ensure professional growth and high-impact delivery across the RevOps function
What we offer
What we offer
  • Your own Pleo card (no more out-of-pocket spending)
  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
  • We offer 25 days of holiday + your public holidays
  • Option to purchase 5 additional days of holiday through a salary sacrifice
  • We use MyndUp to give our employees access to free mental health and well-being support
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Director, Payments Operations

As the Director, Payment Operations, you'll be responsible for accelerating paym...
Location
Location
United States , Concord
Salary
Salary:
135000.00 - 150000.00 USD / Year
tripleseat.com Logo
Tripleseat
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7+ years of experience in payments operations, embedded payments, fintech, or SaaS payments environments
  • Experience managing and mentoring high-performing teams, with a hands-on and collaborative leadership style
  • Demonstrated experience supporting payment operations, partner management, and scaling payments infrastructure
  • Working knowledge of the payments lifecycle, payment systems, and risk & compliance requirements
  • Experience working with payment processors and integrated payments solutions
  • Ability to operate effectively cross-functionally and manage relationships with multiple internal and external stakeholders
  • Analytical and detail-oriented, with comfort using data to inform operational decisions
  • Experience improving operational processes to increase team efficiency and consistency
  • Alignment with Tripleseat's company values and commitment to fostering a collaborative, customer-focused work environment
Job Responsibility
Job Responsibility
  • Leadership and management of the Payments Operations and Activations team, including hiring, coaching, performance management, and professional development
  • Own payments activation velocity, time-to-live from software closed won, and operational drivers of payments attach and volume expansion
  • End-to-end embedded payments operations ownership, ensuring integrated payments function reliably from enrollment all the way to reconciliation
  • Management of day-to-day relationships and escalations with payment processors, serving as the primary point of contact for operational matters and driving accountability with processors
  • Definition and enforcement of processor workflows, KPIs, and SLAs for merchant application approvals, support issue escalations, and dispute management
  • Lead and support payment initiatives, including new payments launches, processor integrations, and merchant migrations - balancing payments economics vs. friction with partners
  • Tracking and analysis of payments key results, translating data into actionable insights and recommendations for leadership
  • Partner cross-functionally with Product, Engineering, and Customer Operations teams to ensure alignment and operational excellence
  • Build and improve operational processes and documentation to support business growth and team effectiveness
  • Identification of operational inefficiencies and implementation of process improvements to enhance payment performance
What we offer
What we offer
  • Competitive Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance, Short- and Long-Term Disability Plans
  • 401(k) with Company Match
  • Parental Leave
  • Flexible Paid Time Off
  • Pet Insurance
  • Fulltime
Read More
Arrow Right