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Finnish customer care agent

https://www.randstad.com Logo

Randstad

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Location:
Greece , Neo Irakleio, Athens

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Contract Type:
Not provided

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Salary:

1300.00 - 1400.00 EUR / Month

Job Description:

We are looking for the next Customer Care Agent (Finnish Speaker) to join our client's team in the offices in Athens. Can you mirror a customer's’ language and tone? Are you passionate about the world of Online Gaming?

Job Responsibility:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives
  • follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements:

  • High adaptability in dynamic working environments & rotating shifts
  • Excellent verbal & written communication skills
  • Client-centric mindset
  • Ability to multi-task, prioritize, and manage time effectively
  • Computer literacy
  • Flexibility to work on shift rotation 24/7
  • Fluency in Finnish and English (verbal and written) is a must- have

Nice to have:

  • Fluency in Greek is nice-to- have
  • Experience as a Customer Support Agent or similar CS role is appreciated
  • Familiarity with the gaming industry is a plus
  • Customer oriented approach with excellent communication and problem-solving skills

Additional Information:

Job Posted:
January 25, 2026

Expiration:
December 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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