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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Fines Officer

United Kingdom, Newport 12.36 - 13.25 GBP / Hour · Job Posted February 16, 2026
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Job Description

Fines Officer - Newport. Based at the HMCTS Wales Contact & Compliance Centre in Newport, you will be part of a busy contact centre handling up to 10,000 calls per week. Our team is committed to providing exceptional customer service to individuals in challenging situations, as well as to colleagues across courts and tribunals nationwide. You'll work scheduled shifts between 9:00 a.m. and 5:00 p.m., Monday to Friday. While your primary base will be Cwmbran town centre (with free all-day parking), some flexibility to work at other local HMCTS offices may be required.

Job Responsibility

  • Handle a wide range of telephone enquiries for the Criminal Fines Collection and Enforcement team
  • Communicate clearly and professionally, both verbally and in writing
  • Demonstrate empathy and problem-solving skills when supporting customers
  • Accurately update records on internal systems following contact
  • Deliver a prompt, polite, and effective 'right first time' service

Requirements

  • Handle a wide range of telephone enquiries for the Criminal Fines Collection and Enforcement team
  • Communicate clearly and professionally, both verbally and in writing
  • Demonstrate empathy and problem-solving skills when supporting customers
  • Accurately update records on internal systems following contact
  • Deliver a prompt, polite, and effective 'right first time' service

What we offer

  • Free all-day parking
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
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