FinCrime & Due Diligence Operations Lead

• Lead and mentor a team of Operations Specialists, ensuring they are engaged, productive, and continuously improving
• Implement efficiency and quality KPIs to drive performance and ensure regulatory compliance
• Conduct performance reviews, provide coaching, and establish career development pathways for your team
• Drive process improvements to enhance operational effectiveness, reducing manual work and increasing automation where possible
• Collaborate cross-functionally with legal, product, and engineering teams to ensure compliance workflows are optimised and scalable
• Own workforce management processes, ensuring appropriate staffing levels to meet operational needs while also overseeing incident handling and response protocols
• Be the go-to expert across the first line of defence processes and procedures around KYC, KYB, CDD, ODD, EDD, and Financial Crime
• Ability to build and refine first line financial crime controls, including transaction monitoring, customer risk models, and market abuse prevention
• Support the development and execution of compliance policies, procedures, and best practices
• Utilise SQL to analyse data, identify trends, and recommend operational improvements that move the needle on north star company KPIs
• Lead or contribute to projects that enhance compliance processes and efficiency, from AI and automation initiatives to new regulatory requirements implementation
• Partner with internal teams to ensure our compliance function is scalable as we grow into new markets

• 5+ years of experience in compliance operations (first or second line) within a regulated financial firm in the UK or EEA
• Proven experience managing operational teams and implementing KPIs to track efficiency and quality
• Strong analytical skills
• Deep understanding of online financial crime threats and the operational strategies required to prevent and respond to them
• Broad knowledge across KYC, KYB, CDD, ODD and EDD
• Experience in project or product management, leading initiatives that improve compliance operations
• Ability to work cross-functionally with legal, product, and engineering teams to enhance compliance workflows
• Excellent communication skills, both written and verbal, in English

Knowledge about Stock Market Abuse Regulation is a bonus

• A competitive startup package with stock options that vest monthly after a one-year cliff
• Brand new office in Tallinn (Kalamaja)
• Flexible working hours
• A flexible approach to working remotely - 2 remote days per week allowed
• Private health insurance
• All the usual office facilities, including free tea, coffee & snacks
• Dog-friendly office
• Bike parking and showers