Financial Vulnerability Specialist Job at Capital on Tap (Manchester)

Complaints Specialist

We’re looking for someone who’s all about doing right by our customers. As a Com...

Location

United Kingdom , Stockport

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Great at listening
Great at solving problems
Great at keeping things fair
Take ownership of complex and executive-level complaints
Work with teams across the business
Give extra support to customers who might be vulnerable
Spot patterns through root cause analysis
Support and mentor teammates

Job Responsibility

Work with Customer Operations team and other departments to get to the bottom of complaints and put things right
Give extra support to customers who might be vulnerable
Keep customers at the heart of every decision
Take ownership of complex and executive-level complaints, including writing final response letters and working with the Financial Ombudsman Service
Spot patterns through root cause analysis and share insights to help us improve
Support and mentor your teammates

What we offer

33 days holiday (inclusive of Bank Holidays)
Holiday purchase scheme
Salary sacrifice pension scheme
Share save scheme
Discounts across the musicMagpie product range
2 days paid leave for volunteering at a charity of your choice
Employee Assistance Helpline (EAP) & access to mental health first aiders

Financial Vulnerability Specialist

You'll be doing important work as a Vulnerability Officer, providing specialist ...

Location

United Kingdom , Cardiff

Salary:

27000.00 - 34000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

Experience dealing with vulnerable customers in a telephony-based role
Collections experience essential
Ability to demonstrate empathy to our customers in hard times
Ability to gather information to provide the best outcome
Ability to manage your time and work to tight deadlines
You can prioritise your work and be flexible with new cases that arise
You use data to reach the best customers quickly

Job Responsibility

Taking escalated inbound calls from vulnerable customers in arrears
Manage your own portfolio of Vulnerable customers
Meeting SLAs and implementing TCF principles
Reviewing and conducting vulnerability assessments
Working closely with other departments within Capital on Tap
In depth reviews of hardships documentation - Bank statements and I&Es

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Credit Specialist

Octopus Energy is looking for passionate and empathetic individuals to join our ...

Location

United Kingdom , Coventry

Salary:

26000.00 GBP / Year

Octopus Energy

Expiration Date

Until further notice

Requirements

Be passionate about customers and always seek to provide a first class service
A fast learner that has meticulous attention to detail
Fluid and comfortable in a fast paced environment where you might be pulled in different directions
Able to manage your own workload
Helpful and patient
Strong emotional resilience and empathy to support customers through challenging conversations at pace
A self starter that can use their own initiative to problem solve and make sound decisions

Job Responsibility

Talking to customers that might be in financial difficulty
Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages
Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans
Own customer issues from start to finish, resolving problems and maintaining contact throughout
Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them

What we offer

Octopus Energy Group is a unique culture
An organisation where people learn, decide, and build quicker
Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground
We want your hard work to be rewarded with perks you actually care about
We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022
Visit our UK perks hub - Octopus Employee Benefits

Fulltime

Complex Complaints Specialist

As a Complex Complaints Specialist (internal title - Specialist Care Manager) yo...

Location

United Kingdom , Stoke on Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven complaint handling experience, ideally within a regulated sector
Ability to make informed decisions while keeping the customer at the heart of everything
Empathetic, customer-centric, and possess a high degree of emotional intelligence
Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer
Active listening skills and excellent problem-solving capabilities
A continuous improvement mindset
Knowledge of FCA and Ofcom regulations would be highly desirable
Evidence of managing complex complaints at the highest level

Job Responsibility

Take ownership of very complex customer complaints
Investigate, review and resolve complex complaints relating to all product types, including those that are FCA reportable
Deal with vulnerable customers, including people that are experiencing financial hardship
Work autonomously, applying a moderate degree of personal judgement in each individual case
Utilize resources, systems, processes, and networks effectively
Work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies
Ensure that all complaints are resolved successfully and in a timely manner
Work approximately 6 -10 cases at a time

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
A pension plan
Amazing learning tools
Top-notch parental leave policies

Fulltime

Head of cyber threat exposure and attack surface management

Lead the enterprise-wide Continuous Threat Exposure Management (CTEM) strategy, ...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in cybersecurity with direct exposure to vulnerability management, red teaming, or threat exposure reduction
Proven track record leading programs integrating CSPM, SSPM, ASM, BAS, or exposure correlation technologies
Strong understanding of attack paths, adversary emulation, and continuous validation concepts

Job Responsibility

Own and drive the global CTEM strategy, establishing a continuous, threat-driven exposure management lifecycle aligned with NIST, MITRE, and CISA Secure-by-Design principles
Lead and develop a high-performing CTEM team, fostering collaboration, technical excellence, and an outcome-driven culture
Integrate and oversee key exposure management technologies, including Cloud Security Posture Management (CSPM), SaaS Security Posture Management (SSPM), Attack Surface Management (ASM), Breach & Attack Simulation (BAS), and other exposure correlation platforms
Correlate assets, identity, vulnerability, and configuration to identify high-impact, exploitable attack paths and inform prioritized remediation strategies
Collaborate with Application Security, Vulnerability Management, Red Team, and Security Operations to synchronize discovery, validation, and remediation of exposures across the enterprise
Align CTEM outputs with real-world adversary behaviors, leveraging Red Team and Threat Intelligence input to validate attack paths and focus on exploitable conditions
Drive automation and AI-enabled analytics to continuously map, assess, and measure reductions in the organization’s attack surface
Translate technical findings into business risk language, enabling senior leadership and risk committees to make data-driven investment decisions
Define and lead CTEM governance and operating models, ensuring exposure assessments, validation, and remediation tracking are embedded in operational processes
Establish clear KRIs and maturity metrics that demonstrate continuous improvement in visibility, validation, and response effectiveness

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

IT Security Specialist

We are looking for a skilled IT Security Specialist to join our team on a long-t...

Location

United States , Cincinnati

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven expertise in Information Security and Risk Management
Solid understanding of financial applications and their security needs
Experience with cloud security architecture, including PaaS and SaaS
Knowledge of data privacy regulations and practices
Proficiency in database security and safeguarding sensitive information
Familiarity with cyber governance frameworks and strategies
Strong ability to conduct security assessments and mitigate vulnerabilities
Up-to-date knowledge of cybersecurity trends and tools

Job Responsibility

Deliver specialized support in Information Security and Risk Management to Finance and Technology Services teams
Ensure adherence to internal controls, security protocols, and regulatory standards in all initiatives
Collaborate on cloud security architecture projects, including PaaS and SaaS implementations
Safeguard financial applications by implementing advanced security measures
Develop and maintain cyber governance strategies to manage risks effectively
Monitor and address database security concerns to protect sensitive information
Implement data privacy protocols to ensure compliance with legal and corporate requirements
Conduct regular security assessments to identify potential vulnerabilities
Provide guidance on securing computer files and systems against unauthorized access
Stay updated on the latest cybersecurity trends and technologies to enhance organizational defenses

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Infrastructure Engineer - Network Specialist

We are currently recruiting an exciting opportunity on our IT Infrastructure tea...

Location

United Kingdom , London

Salary:

Not provided

Transact

Expiration Date

Until further notice

Requirements

A minimum of 5 years in a network infrastructure engineering role, ideally within Financial Services
Advanced experience with Azure Virtual Network (VNet) design (including subnetting, peering, and NSGs)
Extensive hands-on experience designing and managing Core and Top-of-Rack (ToR) switching environments, including resilience technologies like VSX or other MC-LAG protocols
Proven experience implementing network access control (NAC) and zero-trust principles
Working knowledge of configuration management and orchestration tools such as Ansible

Job Responsibility

Design, and deploy end-to-end network solutions, including LANs, WANs, WLAN and SD-WAN Solutions, both on-premise and within cloud infrastructure
Serve as the subject matter expert for all Azure networking components, leading integration, security, and governance efforts
Drive cross-functional collaboration, partnering closely with architecture, cybersecurity, and change delivery teams to ensure network designs and implementations are secure, compliant, and fully aligned with business and technical objectives
Drive network automation initiatives, identifying opportunities and implementing solutions (e.g. Ansible) to streamline provisioning, management, and monitoring
Manage and monitor networks, servers, and systems to ensure optimal performance. This includes troubleshooting network issues and performing regular maintenance and upgrades
Lead network security design and configuration to protect the organisation's data and systems, including setting up firewalls, VPNs, policy-based routing, and zero-trust network security principles
Translating High-Level Designs (HLDs) and business requirements into practical conceptual models, while taking full ownership for the creation, documentation, and implementation of detailed Low-Level Designs (LLDs)
Proactively managing the capacity and performance of the hybrid network infrastructure, with a focus on Data Center fabric scalability, and raising strategic design proposals for continuous improvement in line with business demands
Owning the network infrastructure lifecycle strategy, including vulnerability management, patching governance, and maintenance planning
Providing where necessary out of hours support of the IT systems

What we offer

company discretionary bonus
excellent pension contributions
an attractive staff share scheme
BUPA health insurance
buying and selling of annual leave
sponsorship of relevant professional qualifications

Fulltime

Case Manager

We are offering a long-term contract employment opportunity for a Case Manager i...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of case management or direct client service experience, ideally with housing-insecure or vulnerable populations
Knowledge of community resources and social services in the Baltimore area, especially in housing, employment, mental health, and public assistance
Experience using Homeless Management Information System (HMIS) or similar case management/data entry platforms
Excellent communication and interpersonal skills for working with clients and collaborating with partners, landlords, and internal staff
Proven ability to develop and maintain case plans, track goals, and monitor client progress
Organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to maintain client confidentiality and adhere to ethical and professional standards

Job Responsibility

Handle intake referrals and set up appointments from Program and Grants Support Specialist
Prepare all necessary intake paperwork, collect client identifying documentation, and provide an initial program orientation
Develop an individual case management plan, including financial planning and housing goals in collaboration with each client
Input client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner
Conduct needs assessment, make appropriate community referrals, and provide support to connect clients to ancillary services
Assist clients with housing needs, including searching for housing leads and providing landlords with insight on services/programs
Help clients with employment, transportation, childcare, and counseling-related needs or concerns by connecting them to appropriate community resources and referrals
Ensure client compliance with program policies and expectations and provide warnings in verbal and written form, as necessary
Develop and maintain a list of potential housing opportunities for clients with support from other staff
Collaborate and communicate with other service providers, community partners, resident manager, and other agency staff and landlords/property managers as it relates to individual work or client needs

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Financial Vulnerability Specialist

Capital on Tap

Location:
United Kingdom , Manchester

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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