Financial Support Team Officer

As a Financial Support Team Officer, you will play a vital role in supporting residents to improve their financial resilience and move towards greater independence. Working directly with individuals and families, you will provide practical advice, guidance and tailored interventions to help maximise income, reduce financial hardship, and address wider challenges impacting wellbeing. You will engage residents through a mix of face-to-face appointments in community settings (such as libraries and resource centres) and telephone-based support. Delivering a responsive and accessible service. The role requires you to assess needs holistically, identify barriers, and provide solution-focused support using a strengths-based approach. A core part of the role is making effective use of signposting and warm referrals, actively connecting residents with internal services and external partners to ensure they receive the right support at the right time. You will manage a varied caseload, supporting residents with differing levels of need – from those requiring more intensive interventions to those progressing towards self-reliance.