Financial services representative, Randstad

Randstad

Location:
India, Bangalore

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The job involves assisting customers by providing support and troubleshooting of all product, services and solutions, researching, responding and resolving various customer inquiries received via telephone, e-mail, voice-mail and ticketing system in a timely manner, and maintaining a high standard of customer satisfaction while following policies, procedures, and warranties.

Job Responsibility:

Assists customers by providing support and troubleshooting of all product, services and solutions
Research, respond and resolving various customer inquiries received via telephone, e-mail, voice-mail and ticketing system in a timely manner
Learn basic knowledge of company products, their technical requirements and modes/methods of operation – as per the product matrix
Communicate with end user at their level of expertise to solve problems via ticketing system, telephone, remote pc applications and/or e-mail
Maintain a high standard of customer satisfaction while following policies, procedures, and warranties
Manage coordination of Technical Service Case Management processes using global ERP system
Review existing procedures (Work Instructions) to ensure compliance with current practice and Quality System
Collaborate with global support team members to ensure that customer issues are resolved appropriately
Provide necessary guidance and recommendations to the internal customers to avoid technical issues
Log and track support calls in the designated ERP and ticketing system(s), prioritize and escalate jobs as required to ensure customer satisfaction
Brief customers on the status of current resolution efforts and attend daily/weekly meetings as requested or required
Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet/Ticketing system to assist with end users issues
Attend regular product training offered by the Technical Service Specialist to effectively support products, services and solutions as directed by our business needs
Complete special projects assigned by the Global Support Team
Order Support
Purchase Order/Contract review
order qualification
post sales follow up
customer and program engagement
coordination with Sales, Program Management, other Support Services teams and Supply Chain
Field inbound communication regarding customer inquiries and orders
Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
Other tasks as assigned

Requirements:

Associates Degree in related discipline and minimum 3 years customer service experience
Ability to work holidays and a flexible schedule
Organized with a strong sense of urgency
Adhere to established guidelines and procedures
Demonstrate high standards of quality and accuracy
Experience in technical troubleshooting and problem-solving
Customer service experience in a technical support position
Extensive computer experience with Windows-based systems and software
Knowledge and/or use of Internet Protocols
Excellent interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse environment

Additional Information:

Job Posted:
June 01, 2025

Expiration:
July 13, 2025

Employment Type:

Fulltime

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Financial services representative

Randstad

Location:India, Bangalore

Category:Finance

Contract Type:Not provided