Financial Services Representative

• Collect on past due accounts via inbound/dialer campaigns
• Probe for payment/process payment or attempt to secure payment
• Use appropriate call disposition to ensure proper revenue classification
• Handle a high volume of calls via inbound/dialer campaigns
• Provide a thorough review of past due status, potential hold on account, additional fees and collection agency risk
• Update records promptly following all account interactions
• Adhere to department policies and procedures designed to measure and reward performance
• Provide feedback and suggestions to management team
• Perform other duties as business conditions warrant
• Interact with other departments as needed
• Embody and abide by the Penn Foster Group Culture Codes
• Contribute to monthly team goals
• Adhere to schedule requirements, including attendance and system adherence metrics

• High school diploma or GED required
• Collections or Customer Service experience preferred
• Strong computer skills, Microsoft outlook
• Proper phone etiquette
• Strong communication skills
• Active listening
• Problem solving skills
• Self-motivation
• Goal-oriented
• Excellent attendance record

Medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs