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Financial Operations Analyst

United States, Atlanta · Job Posted June 09, 2026
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Job Description

We are looking for a detail-oriented Financial Operations Analyst to join our North American Go To Market Team. Reporting to the Manager of Account Operations, you will act as a key point of contact for clients experiencing reconciliation issues and other financial concerns. This is a high-impact role designed to partner with between Accounting, Account Management, and our technical Product teams. You will own the end-to-end process of discovery, troubleshooting, and root cause analysis, ensuring our clients receive prompt and effective support while helping us build a more seamless mobility ecosystem.

Job Responsibility

  • Client Financial Support: Partner with the Account Management team to address client inquiries regarding invoices, payments, and account reconciliations
  • analyze discrepancies and provide timely resolutions
  • Root Cause Investigation: Identify and analyze recurring financial issues to drive cross-functional product and process improvements that streamline internal efficiency and elevate the client experience
  • Technical Liaison: Proactively collaborate with Product and Technology teams on needed features and functionality to reduce friction in the client reconciliation process
  • Reporting & Analysis: Maintain comprehensive records of issues and prepare regular reports for management review, including detailed root cause analysis and recommendations developed in partnership with technical teams
  • Ad Hoc Analysis: Provide custom financial reporting and data translation to clients as needed to ensure transparency and trust
  • Process Architecture: Design and document repeatable procedures where none exist, transforming manual tasks into scalable operations as our organization evolves

Requirements

  • At least 4 years of experience in accounting, finance, or accounts receivable, preferably in a SaaS or technology environment
  • Strong proficiency in data analysis tools such as Excel (Advanced/Superstar level) and Google Sheets
  • experience with NetSuite is a plus
  • Excellent problem-solving skills with a keen attention to detail and a proven ability to drive cross-functional projects independently
  • Experience navigating ambiguity and a willingness to advocate for system changes and process improvements
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

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