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We are seeking a detail‑oriented individual to support first‑level commission operations for the German market. This role will be responsible for handling commission‑related claims, managing contract and Salesforce data, and ensuring high‑quality commission controls. The successful candidate will work closely with internal teams in Germany and maintain positive communication with partners and dealers.
Job Responsibility:
Handle first‑level support for commission claims and address complaints related to calculated or paid commissions
Provide clear and professional feedback to dealers and partner agencies
Manage contract creation and maintain accurate commission data, including Salesforce records
Collaborate closely with the second‑level team (FMCC) in Germany and other relevant departments
Perform commission checks and controls to meet quality and SOX compliance requirements
Ensure all issues raised by dealers are resolved promptly or escalated appropriately
Requirements:
Excellent German language proficiency, both written and verbal
Strong organisational skills with the ability to manage priorities and meet deadlines
Effective communication and presentation capabilities
A customer‑focused mindset with the ability to handle and resolve issues empathetically
What we offer:
Exposure to international markets, particularly Germany, enhancing your cross‑cultural collaboration skills
Opportunity to work closely with specialised financial operations and compliance teams
Development of expertise in commission structures, Salesforce data management, and operational controls
A supportive environment that encourages continuous learning and personal growth
Access to global shared‑services best practices and ways of working