Financial Navigator Job at Advocate Health Care (Charlotte)

Bilingual French Relocation Advisor

Moving is stressful, but for CAF members, it’s a way of life. We are looking for...

Location

Canada , Ottawa

Salary:

21.63 CAD / Hour

Randstad

Expiration Date

August 07, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key.
This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada.
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years
High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.
Ability to maintain high productivity and attention to detail during peak relocation seasons.
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check

Job Responsibility

Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member.
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.
Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice.

What we offer

Purpose: Meaningful support for the Canadian Armed Forces and their families.
Growth: Become an industry expert in the CAFRD directive.
Culture: A vibrant, onsite office environment built on teamwork.
Training: 4 weeks of dedicated, structured onboarding for total confidence
Schedule: Monday to Friday
no weekends required.

Fulltime

New

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...

Location

Canada , Moncton

Salary:

50000.00 - 55000.00 USD / Year ▼

Randstad

Expiration Date

August 16, 2026

Requirements

Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator
Fluent professional bilingualism (English/French, oral and written)
Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce)
Outstanding organizational skills, strong financial acumen, problem-solving capabilities, and a deeply empathetic communication style

Job Responsibility

Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs
Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies
Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports
Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions
Log every interactive update accurately into the internal database

What we offer

100% Work-From-Home permanent corporate opportunity
Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses
Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages
Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days
Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave)
Equipment Provided: All home office hardware and tech tools are shipped directly to you

Fulltime

New

Remote Bilingual Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...

Location

Canada , Moncton

Salary:

50000.00 - 55000.00 USD / Year ▼

Randstad

Expiration Date

August 14, 2026

Requirements

Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator
Fluent professional bilingualism (English/French, oral and written)
Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce)
Outstanding organizational skills
Strong financial acumen
Problem-solving capabilities
Deeply empathetic communication style

Job Responsibility

Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs
Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies
Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports
Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions
Log every interactive update accurately into the internal database

What we offer

100% Work-From-Home permanent corporate opportunity
Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses
Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages
Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days
Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave)
Equipment Provided: All home office hardware and tech tools are shipped directly to you

Fulltime

Senior Manager, Stars and Clinical Initiatives

The Senior Manager, Stars and Clinical Initiatives is responsible for developing...

Location

United States , Los Angeles

Salary:

135136.00 - 216218.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Bachelor's Degree
At least 7 years of Medicare Stars experience including experience driving measurable improvement in quality metrics and Star ratings within a health plan
At least 5 years of leadership experience with proven ability to motivate and develop team members
At least 5 years of leading staff, supervisor/management experience
Experience leading and supporting initiatives aimed at transforming care delivery and improving health outcomes for vulnerable populations through a service-oriented, mission-driven approach
Experience leading teams, projects, or cross-functional groups
Deep knowledge of Stars, Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers and Systems (CAHPs), and related quality improvement programs
Strong knowledge of CMS and state regulatory standards and industry trends
Excellent analytic skills to conduct analysis and develop recommendations with proficiency in Stars data analysis, performance modeling, and reporting
Ability to work across functions and build strong collaboration and partnership with diverse internal and external stakeholders

Job Responsibility

Lead the development, implementation, and continuous improvement of clinical and quality improvement programs that support D-SNP and Covered California Star performance
Collaborate closely and build cross-functional alignment with internal teams to develop and implement evidence-based best practices
Serve as Medicare and Covered California Stars subject matter expert and strategic thinker while also being a hands-on, operational and execution-focused leader
Analyze data, distill actional insights, and incorporate into program evaluations and data-driven continuous improvement strategies
Deliver reports to required committees and workgroups
Stay updated on industry trends and best practices including around the application of Artificial Intelligence (AI) tools to improve quality of care, member experience, and member outcomes
Support the adoption of new technology and innovation to elevate Stars performance and member outcomes
Engage with external stakeholders including vendors, community organizations, and other solution providers to build new partnerships that elevate Stars performance and services for members
Identify and manage Centers for Medicare and Medicaid Services (CMS) and state regulatory updates and risks to ensure compliance with standards
Execute risk mitigation activities

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Ao2 Administration Officer

Randstad are proud to currently be partnering with a large State Government Depa...

Location

Australia , Wacol

Salary:

40.28 AUD / Hour

Randstad

Expiration Date

July 12, 2026

Requirements

Current holder of Class C driver’s licence
Resilient & Eager to Learn
Front-facing Customer Service Background
Ability to navigate difficult conversations

Job Responsibility

Provide effective and efficient general administrative support to work units
Provide reception services including receiving telephone calls and visitors to the work unit and where necessary to direct these to appropriate areas
Sort, distribute and track correspondence and provide a follow up service where necessary
Operate and maintain a range of office equipment
Assist with ordering, stock control, records and file management and financial management
Perform a variety of other administrative or support services as directed by the manager or unit team leader
Undertake work activities in a cooperative and supportive manner as an active member of a diverse work team

What we offer

$40.28+ per hour plus super
Learn specialist skills and knowledge
Break into the Government Role
A dedicated consultant as a point of contact
Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
A free Employee Assistance Program which will provide you your family with access to professional support services
Access to your payslips at the click of a button via our MyRandstad App
A weekly pay cycle which gives you access to your wages sooner rather than later

Fulltime

!

Dispute Resolution Specialist - Case Manager

As a Dispute Resolution Officer, you will act as an impartial investigator, reso...

Location

Australia , Melbourne

Salary:

38.00 - 38.99 AUD / Hour

Randstad

Expiration Date

July 12, 2026

Requirements

Banking or Finance Background: Experience within Retail Banking, Lending/Credit Risk, Hardship, Fraud/Scams, or Financial Call Centers
Exceptional Written Communication: A proven track record of drafting precise, professional email correspondence and structured, formal letters. You can translate complex bank-speak into clear, empathetic, and definitive English
Advanced Customer Service/Call Center Expertise: Comfort managing phone queues, handling complex inbound/outbound calls, and maintaining a calm, authoritative, and professional demeanor during difficult conversations
Investigative Mindset: Strong critical thinking skills with the ability to weigh conflicting evidence objectively and find the truth
Experience in a similar role required

Job Responsibility

Investigate & Analyse: Conduct deep-dive reviews into disputed lending, mortgages, credit products, and sophisticated scam cases
Articulate Complex Decisions: Author high-quality, legally robust, yet accessible final decision letters and formal email correspondence that clearly outline findings to both consumers and bank executives
De-escalate & Mediate: Utilize your advanced phone manner to navigate challenging, emotionally charged conversations with customers, bank representatives, and legal counsel
Uphold Industry Standards: Act as a fair arbiter, ensuring all parties adhere strictly to the Banking Code of Practice and relevant regulatory frameworks

What we offer

Flexibility: Fully office based for 6-8 weeks then 3 days in the office 2 days from home after training

Fulltime

!

New

Case Manager - Customer Resolutions

As a Case Manager, you will evaluate high-level escalations, analyse evidence fr...

Location

Australia , Melbourne

Salary:

38.99 AUD / Hour

Randstad

Expiration Date

July 25, 2026

Requirements

Banking Background: Experience in Retail Banking, Lending, Hardship, Fraud, or financial customer service
Strong Writing: Ability to translate complex banking regulations into clear, structured, and professional English
Analytical Mindset: Sharp critical thinking skills to objectively weigh conflicting evidence
Availability: Must be available for an immediate start or within 1 weeks notice

Job Responsibility

Investigate: Conduct deep-dive reviews into disputed lending, mortgages, credit products, and fraud/scam cases
Write Determinations: Draft clear, professional decision letters and formal correspondence explaining complex findings to everyday customers and bank executives
Manage & De-escalate: Handle end-to-end case phone calls, confidently navigating difficult conversations with customers and financial institution representatives

Fulltime

New

Senior Financial Analyst

Our client is seeking a detail-oriented and highly analytical Senior Financial A...

Location

Canada , Mississauga

Salary:

45.00 - 50.00 CAD / Hour

Randstad

Expiration Date

August 30, 2026

Requirements

robust expertise in full-cycle AR processes, accrual accounting, and financial reconciliations
hands-on experience utilizing major ERP accounting systems such as Microsoft Dynamics 365 Business Central
advanced proficiency in Microsoft Excel for complex reporting and data validation
solid understanding of navigating retail portals and EDI transactions
independent, highly organized professional with exceptional problem-solving abilities
effective communication with internal teams and external retail partners

Job Responsibility

reviewing and posting daily bank transactions
processing customer credit memos
investigating deduction discrepancies
leading cash forecasting
performing detailed customer account reconciliations
processing payroll journal entries
monitoring retail-specific EDI transactions
executing month-end close within a three-day window
preparing balance sheets
performing bank, rebate, and intercompany reconciliations

What we offer

full-cycle AR, Payroll, Banking & ERP experience to boost your career

Fulltime

Select Country

Financial Navigator

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?