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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Business Operations is a management role, responsible for overseeing the day-to-day administrative, financial, people and procedural activities within a business area / division within the organization. This role leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources. This role directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets and typically acts as a point of contact or gatekeeper between Senior Management and employees. The Manager, Business Operations is responsible for ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.
Job Responsibility
Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management
Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources
Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets
Manages and oversees the day-to-day operations to meet budget and other financial goals
Supports with development and implementation of a system to track and report on the progress of strategic plan implementation
Ensures that all department heads are fully informed of the operational objectives of the business
Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain
Manages and oversees the establishment of performance goals and allocates resources
Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care
Participates in acquisition and growth activities that support overall business objectives and plans
Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions
Facilitates regular meetings with department heads to ensure that operational objectives are achieved
Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly
Requirements
Advanced ability at interpersonal and communication skills, both verbally and written
Advanced business acumen, financial expertise, and strategic planning skills
Advanced problem-solving skills
Ability to collaborate with senior leadership at a strategic and tactical level
Ability to understand new issues quickly and make wise decisions
Ability to work under pressure, plan personal workload effectively and delegate
Ability to inspire and move a cross-functional team towards a unified direction with a common vision
Advanced knowledge of big data analysis and performance/operation metrics
Advanced understanding of business functions such as HR, Finance, marketing, etc.
Bachelor's degree or equivalent in Business Administration or a related field
Advanced experience gained within a similar senior leadership role preferably within a similar global organization
Advanced hands-on experience in strategic planning, and business operations
Advanced leadership skills with excellent work ethic
Advanced experience with successfully managing budgets