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Lawes Consulting Group Logo Lawes Consulting Group · Insurance

Financial Lines Claims Adjuster

United Kingdom, London 50000.00 - 75000.00 GBP / Year · Job Posted March 27, 2025

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Job Description

Our client a global loss adjusting company are currently recruiting for a technical expert with proven experience of handling a portfolio of Financial Lines claims. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions. Strong attention to detail. A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery. A team player with strong communication and correspondence skills. To manage a mixed portfolio of liability claims.

Job Responsibility

  • Manage a mixed portfolio of liability claims
  • Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s
  • Proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
  • Ensure all Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements

Requirements

  • Proven track record of 5 years (+) conducting investigation and/or handling of claims
  • Established and successful conduct of key client mandates
  • Nomination on client accounts and/or suitability to be nominated
  • Evidence of delivery of 2.5 x salary from current portfolio (past) and known projected workflow (future)
  • Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
  • Ensure all Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements
  • Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues
  • Project management skills in order to deliver targets within budgets and timescales
  • Ability to demonstrate attention to detail
  • Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively
  • Efficient use of technology
  • Ability to work on own initiative and within a team environment
  • Strong communication skills, both written and verbal
  • Excellent customer service & organisational skills
  • Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting experience
  • Previous involvement in insurer client relationship management

Nice to have

  • Insurance qualification (preferably ACII or ACILA)
  • Previous involvement in insurer client relationship management
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