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Citizens Advice County Durham · Finance

Financial Inclusion Worker

United Kingdom, County Durham Employment contract 26393.00 GBP / Year · Job Posted January 20, 2026
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Job Description

Financial Inclusion Worker (Cost Of Living Team). Hours: 37 hours a week. Location: Hybrid office & home with travel across County Durham. Duration: Permanent. Salary: £26,393 FTE. We are still accepting applications for this position.

Requirements

  • Attend Partner locations within the county to give advice to those in crisis
  • Build and maintain positive working relationships throughout the Crisis Support Partnership, AICD network and with other relevant stakeholders to identify residents at risk of financial exclusion
  • Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
  • Interpret and communicate relevant and accurate information and guidance using internal resource systems within Citizens Advice County Durham and from approved external sources
  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation that comply with our Quality Standards
  • Work in collaboration with Crisis Support Project partners (DCP and EDT) to optimise outcomes for residents including access to, and application for, grants or funding
  • Ensure we have a “no wrong door” approach so that clients and potential clients who contact us get the advice and support they need and expect, including their referral internally or to other external specialist agencies as appropriate
  • Advise across channels e.g. face to face, email and telephone as required
  • Demonstrate commitment to the principles, aims and policies of CACD
  • Be prepared to travel where needed to deliver services
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
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