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As part of Wesley Mission’s expanding GambleAware team, you will play a vital role in delivering high-quality, compassionate financial counselling support to individuals experiencing gambling related harm or who may be at risk. Your work will help ensure people receive timely, respectful and empowering assistance during periods of financial stress and vulnerability. Working within a multidisciplinary team, our specialist GambleAware Financial Counsellors support clients to actively engage in addressing their financial situation. The service is grounded in an empowerment focused approach and includes a broad range of activities such as financial counselling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support, personal financial management, referrals, and the delivery of financial education programs. Financial Counselling also acts as a key entry point to wrap‑around support services, ensuring clients are connected to holistic and coordinated care.
Job Responsibility
Delivering high-quality, compassionate financial counselling support to individuals experiencing gambling related harm or who may be at risk
Helping clients actively engage in addressing their financial situation
Financial counselling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support, personal financial management, referrals, and delivery of financial education programs
Acting as a key entry point to wrap-around support services
Ensuring clients are connected to holistic and coordinated care
Requirements
Financial Counselling Diploma (including the Problem Gambling Skill Set or willingness to complete)
Minimum 1 year industry experience as a financial counsellor
Experience working with clients who have a problem with gambling
Accredited or Associate member of the Financial Counsellors Association of NSW
Experience and/or competency in delivering community education programs
Experience in telephone assessment and counselling skills
Computer literacy
Excellent time management, multi-tasking and follow-up skills
Excellent verbal and written communication skills
High level of cultural competency
Understanding of strength-based practices
Current NSW driver's license
Current working with children's check
Nice to have
FCAN recognised peer supervisor
Sound background and training in general counselling
Experience in trauma informed counselling
Experience in a not for profit or community service organisation
Experience in gambling harm and addictions
What we offer
Tax savings via salary packaging
Study leave and financial assistance through educational assistance scheme for eligible employees
Fitness Passport membership for discounted access to gyms and pools across NSW
Blue Light Card membership offering discounts and rewards with retailers and services
Access to confidential Employee Assistance Program (EAP) including Manager Assist
Highly engaged and values-driven workplace culture