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Financial Bilingual Customer Service Representative

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NTT DATA

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Location:
Canada , Calgary

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 20.90 CAD / Hour
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Job Description:

The Bilingual Financial Customer Service Representative will be the first point of contact for customers, providing exceptional service in both English and French. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Candidates should have experience in a customer service environment and be proficient in PC operations. The position is full-time and remote, offering a competitive pay rate.

Job Responsibility:

  • Answer incoming telephone inquiries in accordance with Call Center guidelines
  • Follow up on escalated calls, as required
  • Submit fulfillments or research cases for callers’ inquiries if applicable
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
  • Ensure compliance with policies and procedures and regulatory requirements
  • Maintain a professional tone and positive attitude to callers
  • Responsible for answering calls for a baseline of 7 hours daily
  • A self-starter and takes initiative to take on new projects and additional responsibilities
  • Other duties and responsibilities as assigned

Requirements:

  • Demonstrated passion for customer satisfaction excellence and prior experience is an asset
  • Fluent in English
  • Bilingual (French) is required
  • Interactive customer service environment required
  • Related experience in the food and/or retail industry considered an asset
  • Strong and developed oral and written communication skills, including typing, spelling, and grammar
  • Demonstrated ability to implement change efforts
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately
  • Advanced knowledge of PCs and familiarity with system navigation
  • Positive attitude and demonstrated ability to get along with others
  • Professional, empathetic, and naturally caring conversational style
  • Display tact and diplomacy in handling all levels of customer interaction
  • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
  • Ability to work all required shifts

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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