Financial Assessment and Benefit Officer (FAB)

• Carrying out a detailed analysis of clients' financial circumstances
• assessing how much clients are required to contribute towards the cost of their Adult Social Care and support services
• providing high quality welfare rights and benefits advice
• collecting sensitive personal, financial information relevant to the financial assessment process
• supporting customers or their carers/spouse with benefit applications
• notifying clients of their assessed maximum charge and explaining how contributions are calculated

• Proven experience in working within a front-line customer facing service
• understanding of the chargeable services provided by Adult Social Care and of the Care Act 2014 and how this underpins charging frameworks
• experience of working with DWP Welfare Benefits with knowledge of those that may be applicable to people with disabilities
• understanding of completing financial assessments
• ability to identify entitlement to unclaimed benefits, means tested benefits, premiums and state pension providing whilst providing client support
• excellent attention to detail and ability to interpret financial evidence
• strong numeracy skills
• good communication skills both written and verbal
• ability to prioritise and plan your workload

Hybrid working