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We are looking for a detail-oriented Financial Analyst to support service billing activities for North America Field Service in Charlotte, North Carolina. This Long-term Contract position focuses on reviewing completed work, confirming documentation and approvals, resolving billing-related discrepancies, and preparing service orders for invoicing. The role works closely with field teams and internal partners in a fast-paced environment, with a hybrid schedule and increased activity during month-end and quarter-end periods.
Job Responsibility:
Review completed service jobs and project records to confirm they meet requirements for billing readiness
Verify customer approvals, order closure details, and supporting documentation before releasing work for invoicing
Examine labor, material, and other cost entries for accuracy and make or coordinate corrections when discrepancies are identified
Update service orders to the appropriate billing-ready status so invoicing can proceed without delay
Partner with field offices to clarify job status, resolve exceptions, and communicate outstanding issues affecting billing completion
Track open orders each day, prioritize aging items, and support deadline-driven month-end activities
Monitor shared invoice upload queues and address daily processing needs in coordination with assigned markets
Assist in researching customer billing questions or disputes and provide timely progress updates to stakeholders
Support performance goals by maintaining accuracy, responsiveness, and consistent follow-through on assigned work
Identify opportunities to streamline billing readiness workflows and contribute to ongoing process improvement efforts
Requirements:
5+ years of experience working in a business or operations environment
experience with billing operations, job costing, accounting support, or financial analysis
strong Microsoft Office skills, particularly within Excel
excellent attention to detail and ability to manage multiple priorities simultaneously
strong communication and customer service skills when working with internal teams and external customers
experience with SAP, Salesforce, or ServiceMax is strongly preferred
HVAC service industry experience is a plus
ability to work independently while contributing to a collaborative team environment
strong financial acumen and process-oriented mindset
Nice to have:
Experience with SAP, Salesforce, or ServiceMax is strongly preferred