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Intercom Logo Intercom · Finance

Financial Analyst, FP&A

Ireland, Dublin · Job Posted December 26, 2025
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Job Description

This is a hands-on FP&A role with significant exposure across the business. You will own financial analysis, forecasting, and reporting for R&D, maintain detailed cost and headcount models, and act as a trusted business partner to Product and Engineering leaders. Your work will directly support strategic decisions on product development, resourcing and long-term technology investment — helping to shape the future of Intercom. You’ll thrive in this role if you’re analytical, proactive, comfortable operating independently, and excited by a fast-paced, high-growth environment.

Job Responsibility

  • Own quarterly forecasting, annual budgeting, long-range planning, and expense tracking for R&D, including detailed headcount reporting and forecasting
  • Maintain and enhance cost models to track and forecast R&D spend
  • Contribute to monthly and quarterly close and reporting, supporting consolidation and preparation of Executive Team and Board reporting materials
  • Partner with senior leaders to explain financial results, variances, and trends, and provide actionable insights
  • Work closely with Accounting to ensure accurate and timely: R&D tax credit submissions
  • Capitalization of internal-use software
  • IDA grant tracking
  • Develop financial models and ad-hoc analyses to assess the impact of strategic product and technology decisions
  • Identify, measure, and monitor key performance indicators, collaborating with business partners to improve financial performance
  • Support and drive improvements to financial systems, processes, and frameworks to increase accuracy, efficiency, and insight
  • Participate in cross-functional and corporate initiatives, bringing a finance perspective to decision-making

Requirements

  • 3+ years of experience in FP&A or corporate finance, ideally within software / SaaS environments
  • Advanced Excel or Google Sheets skills, with a proven ability to build structured, dynamic financial models
  • Strong analytical skills with excellent attention to detail
  • A self-starter mindset — comfortable working independently and taking ownership end-to-end
  • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
  • High standards of professionalism, integrity, and confidentiality
  • Experience with ERP systems & planning tools (e.g Pigment, Netsuite) a strong advantage
  • Experience with SQL, Tableau, or other BI tools is a strong advantage

Nice to have

  • Experience with ERP systems & planning tools (e.g Pigment, Netsuite)
  • Experience with SQL, Tableau, or other BI tools

What we offer

  • A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers
  • Opportunities for professional development and growth
  • A culture that fosters curiosity, customer obsession, and technical excellence
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews—great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
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