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This is a hands-on FP&A role with significant exposure across the business. You will own financial analysis, forecasting, and reporting for R&D, maintain detailed cost and headcount models, and act as a trusted business partner to Product and Engineering leaders. Your work will directly support strategic decisions on product development, resourcing and long-term technology investment — helping to shape the future of Intercom. You’ll thrive in this role if you’re analytical, proactive, comfortable operating independently, and excited by a fast-paced, high-growth environment.
Job Responsibility:
Own quarterly forecasting, annual budgeting, long-range planning, and expense tracking for R&D, including detailed headcount reporting and forecasting
Maintain and enhance cost models to track and forecast R&D spend
Contribute to monthly and quarterly close and reporting, supporting consolidation and preparation of Executive Team and Board reporting materials
Partner with senior leaders to explain financial results, variances, and trends, and provide actionable insights
Work closely with Accounting to ensure accurate and timely: R&D tax credit submissions
Capitalization of internal-use software
IDA grant tracking
Develop financial models and ad-hoc analyses to assess the impact of strategic product and technology decisions
Identify, measure, and monitor key performance indicators, collaborating with business partners to improve financial performance
Support and drive improvements to financial systems, processes, and frameworks to increase accuracy, efficiency, and insight
Participate in cross-functional and corporate initiatives, bringing a finance perspective to decision-making
Requirements:
3+ years of experience in FP&A or corporate finance, ideally within software / SaaS environments
Advanced Excel or Google Sheets skills, with a proven ability to build structured, dynamic financial models
Strong analytical skills with excellent attention to detail
A self-starter mindset — comfortable working independently and taking ownership end-to-end
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
High standards of professionalism, integrity, and confidentiality
Experience with ERP systems & planning tools (e.g Pigment, Netsuite) a strong advantage
Experience with SQL, Tableau, or other BI tools is a strong advantage
Nice to have:
Experience with ERP systems & planning tools (e.g Pigment, Netsuite)
Experience with SQL, Tableau, or other BI tools
What we offer:
A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers
Opportunities for professional development and growth
A culture that fosters curiosity, customer obsession, and technical excellence
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews—great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
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