Financial Aid Specialist

• Evaluate student financial aid files, confirm supporting documents, and process materials accurately and on schedule
• Assist with appeal workflows, including satisfactory academic progress reviews, and help ensure each case is documented appropriately
• Update and maintain student records with a high level of accuracy while following institutional, state, and federal requirements
• Support aid packaging, revisions, and other award-related activities based on eligibility and documentation status
• Address questions from students and staff regarding aid eligibility, application status, missing items, and next steps
• Track deadlines, identify incomplete files, and follow up to help move applications and reviews to completion
• Contribute to project-based assignments during high-volume periods, audit preparation, or efforts to reduce processing backlogs
• Protect sensitive student information and uphold confidentiality standards across all financial aid activities

• 1–3 years of experience working in financial aid administration or a closely related student services environment
• Working knowledge of financial aid regulations, operational policies, and document processing practices
• Prior exposure to appeal review processes, including satisfactory academic progress cases, is strongly preferred
• Strong organizational skills with careful attention to detail and accuracy in record management
• Ability to balance multiple priorities and meet deadlines in a project-driven work setting
• Effective written and verbal communication skills for interacting with students and internal stakeholders
• Proficiency with student information systems and Microsoft Office applications
• Ability to work both independently and collaboratively while maintaining a high standard of service

Prior exposure to appeal review processes, including satisfactory academic progress cases, is strongly preferred

• medical, vision, dental, and life and disability insurance
• enrollment in our company 401(k) plan