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Robert Half Logo Robert Half · Customer Service

Financial Aid Representative

United States, Chantilly · Job Posted January 15, 2026
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Job Description

We are looking for a dedicated Financial Aid Representative to join our team in Chantilly, Virginia. In this Contract to permanent position, you will play a vital role in supporting students and learners by guiding them through financial aid processes, navigating payment options, and ensuring a seamless experience. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional customer service.

Job Responsibility

  • Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies
  • Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively
  • Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students
  • Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students
  • Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback
  • Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up to date
  • Identify trends and address root causes of common issues by working with the Financial Aid Support Team
  • Meet performance objectives related to call volume and other key metrics, ensuring consistent results
  • Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors
  • Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid

Requirements

  • 2+ years customer service experience
  • Strong experience in call center customer service or similar roles
  • Proficiency in Microsoft Outlook and Excel for effective communication and data management
  • Ability to handle multi-line phone systems and respond to inquiries efficiently
  • Accurate typing and data entry skills to maintain precise records
  • Excellent problem-solving abilities and critical thinking skills to address complex student needs
  • Capability to prioritize tasks and manage time effectively in a dynamic work setting
  • Adaptability to changing environments and willingness to innovate for better outcomes
  • Commitment to maintaining confidentiality and handling sensitive information with care

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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