Financial Aid Representative Job at Robert Half (Chantilly)

New

Admissions Representative

We are looking for an Admissions Representative to join our team in Long Beach, ...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma is required
some college coursework is preferred
A minimum of three years of experience in customer service or sales is essential
At least two years of experience working in financial aid is preferred
Familiarity with Title IV financial aid processes is a plus
Strong communication and customer service skills are required
Excellent organizational skills and attention to detail are essential
Proficiency in computer applications, including Microsoft Word, Excel, and SharePoint, is necessary
Previous experience in promotional sales or making sales calls is advantageous

Job Responsibility

Assist students throughout the financial aid application process to ensure they have the resources needed to succeed
Provide exceptional customer service by addressing student concerns with clarity, empathy, and professionalism
Identify and resolve obstacles that may hinder students from starting or continuing their education
Educate students on available financial assistance options, including federal aid, scholarships, and institutional programs
Collaborate with Admissions, Student Services, and other departments to enhance overall student satisfaction and success
Maintain accurate records of student interactions and financial aid processes
Stay up-to-date on financial aid regulations and best practices to provide accurate information
Conduct outreach efforts to prospective students to promote available programs and resources
Ensure compliance with Title IV regulations when assisting students with financial aid applications

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

College Counseling Director

The College Counseling Director (CCD) reports to the Executive Site Director and...

Location

United States

Salary:

79000.00 - 99000.00 USD / Year

College Track

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience as a full-time College Counselor supporting 12th graders through the application, financial aid, and matriculation processes in CA, CO, LA, MD and/or the District of Columbia
experience should be within the past 5 years
Minimum Bachelor’s degree with master’s degree preferred
Program area expertise: knowledge of financial aid and scholarships, including supporting students in applying for FAFSA and relevant state-specific financial aid applications
Program area expertise: knowledge in key college application processes like Common App or state-specific applications in CA, CO, LA, MD and/or the District of Columbia (e.g. University of California system, California State University system, University System of Maryland, etc.)
existing relationships with, or ability to develop relationships with, key admission and financial aid staff at colleges of interest, especially CT’s college partners
2+ years of experience in staff development, coaching, management, and training
Demonstrated success in analyzing scholar data, including transcripts, and developing targeted, data-driven interventions
Ability to identify and solve problems that may arise during the application, financial aid, and matriculation processes
Ability to give and receive upward, downward, and sideways feedback regularly

Job Responsibility

Lead goal setting process with site college counseling team to develop annual strategic plan for meeting matriculation goals and executing college counseling programming
Track and maintain scholar college application, financial aid, and matriculation data (college aspiration lists, admission decisions, FAFSA completion, matriculation steps, etc.) using Salesforce, standardized spreadsheets, and additional platforms
Meet high expectations for scholar college application, matriculation, and partnership goals and ensure FAFSA/alternate state-based financial aid completion as the ultimate content expert at the site
Develop a site-based college exposure strategy that follows College Track’s program requirements, centers College Track’s college partners and ensures scholars have visited four colleges in person by the end of 11th grade
Build relationships and collaboration with key stakeholders like College Track Partner college/university representatives, partner high school college counselors, partner high school leadership, etc.
Collaborate closely with the College Thrive team to understand college scholar trends in order to inform college counseling strategies in the College Going phase of the program and to ensure a strong transition for graduating high school seniors
Serve as the primary liaison between the central College Counseling Strategy team and the site
Manage the College Counselor + Advisors (CCA) at the site, completing weekly one-on-one check-ins to delegate responsibilities, ensure alignment and program fidelity, clarify questions and provide consistent feedback
Equip CCAs with caseload management tools and strategies to integrate use into their day-to-day workflow, ensuring tracking and data collection is happening in real-time and on-time to a high standard
Observe CCA leading individualized college counseling meetings, individualized and group family meetings, college clinics, Writing Institute sessions, and more to provide feedback with clear action steps to improve college counseling

What we offer

access to extensive benefits centered around three core areas of wellness: health care, work-life balance, and financial security
up to 23 discretionary time off days (Sick and Vacation) in addition to 23 paid office closures and holidays in your first year of employment

Fulltime

Financial Aid Representative

We are looking for a dedicated Financial Aid Representative to join our team in ...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years customer service experience
Strong experience in call center customer service or similar roles
Proficiency in Microsoft Outlook and Excel for effective communication and data management
Ability to handle multi-line phone systems and respond to inquiries efficiently
Accurate typing and data entry skills to maintain precise records
Excellent problem-solving abilities and critical thinking skills to address complex student needs
Capability to prioritize tasks and manage time effectively in a dynamic work setting
Adaptability to changing environments and willingness to innovate for better outcomes
Commitment to maintaining confidentiality and handling sensitive information with care

Job Responsibility

Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies
Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively
Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students
Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students
Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback
Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up to date
Identify trends and address root causes of common issues by working with the Financial Aid Support Team
Meet performance objectives related to call volume and other key metrics, ensuring consistent results
Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors
Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Admissions Representative

We are looking for a dedicated Admissions Representative to join our team in Lon...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
some college coursework preferred
Minimum of three years of experience in customer service or sales, with at least two years in financial aid preferred
Familiarity with Title IV financial aid programs is a strong advantage
Exceptional communication and interpersonal skills to engage effectively with students and staff
Strong organizational abilities and attention to detail to manage multiple tasks efficiently
Proficiency in using computer applications such as Word, Excel, and SharePoint
Demonstrated ability to solve problems creatively and provide tailored solutions
Experience in promotional sales or outreach is highly desirable

Job Responsibility

Assist students throughout the financial aid process, providing guidance and clarity to help them meet their academic needs
Offer exceptional service through compassionate communication and efficient problem-solving to address financial challenges
Identify barriers that may prevent students from starting or continuing their education, and develop effective solutions
Provide detailed information about federal aid programs, scholarships, and other financial options to empower students in making informed decisions
Collaborate with admissions, student services, and other departments to enhance the overall student experience and satisfaction
Conduct promotional outreach and sales calls to prospective students, showcasing the benefits of educational programs
Maintain accurate records and ensure compliance with Title IV regulations
Utilize computer applications such as Word, Excel, and SharePoint to manage documentation and communication effectively
Stay updated on financial aid policies and procedures to provide accurate information and support
Promote a culture of superior customer service within all interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Financial Aid Representative

Are you ready to launch your career in a dynamic and professional environment wi...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 1+ year of call center or customer service experience in a professional setting
Strong verbal and written communication skills
Ability to multitask while maintaining attention to detail
Comfortable working in a structured, professional environment
Recent graduates or those with a prior degree highly preferred
Must be available to start as soon as possible

Job Responsibility

Assist current and prospective students with financial aid inquiries via phone, email, and chat
Guide applicants through the financial aid process and documentation requirements
Maintain accurate records, ensuring compliance with policy and regulations
Deliver high-quality service in a fast-paced call center setting
Collaborate with colleagues and other departments to resolve issues

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Financial Aid Representative

Our company is seeking a detail-oriented and customer-focused Financial Aid Repr...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of customer service experience
Excellent communication abilities
Previous experience in a call center or customer service setting is highly desirable
Demonstrates a professional demeanor

Job Responsibility

Guide applicants and families through the financial aid process, responding to questions via phone, email, and in-person interactions
Review and process financial aid applications, ensuring accuracy and compliance with institutional, state, and federal guidelines
Maintain up-to-date knowledge of relevant regulations and communicate changes to stakeholders as necessary
Resolve issues related to eligibility, documentation, and disbursement of funds
Maintain accurate records in accordance with privacy and audit requirements
Collaborate with admissions, student services, accounting, and other departments as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Fulltime

New

Associate Vice President, Strategic Enrollment Operations

The Associate Vice President for Strategic Enrollment Operations is a hands-on, ...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Master’s degree in Higher Education Administration, Student Affairs, Counseling, Public Administration, or a related field
Minimum of five (5) years of progressively responsible leadership experience with direct accountability for enrollment outcomes, student success initiatives, and/or financial aid strategy

Job Responsibility

Leads and executes university-wide enrollment and student success operations across undergraduate, transfer, adult, non-traditional, and corporate education populations
Directly responsible for financial aid strategy, including tuition discounting, leveraging, and optimization in collaboration with finance and senior leadership
Analyzes the effectiveness and efficiency of recruitment, financial aid, and student service initiatives using dashboards, KPIs, cohort analysis, and funnel metrics
Builds, interprets, and presents enrollment, retention, and financial aid analyses to inform institutional decision-making
Supervise and develop directors and staff across enrollment functional areas
Serves as an advocate for enrollment and student success priorities, represents the division as needed to internal and external stakeholders

Fulltime

Director of Admissions and Enrollment Marketing

The Director of Admissions and Enrollment Marketing is responsible for the strat...

Location

United States of America , Rochester

Salary:

86482.00 - 129723.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 5 years of higher education experience required
Master’s degree in higher education student services, higher education administration, nursing, or related field preferred
Six years of related senior administrative experience in admissions preferred
or equivalent combination of education and experience required
senior-level admissions and enrollment management and/or experience in higher education with a proven track record of success
specific areas of expertise include managing conversion and yield strategies, increasing applications and enrollments through innovative market outreach and building professional networks and student pipelines
experience working with diverse student populations preferred
highly collaborative
excellent oral and written communication skills
demonstrated creativity and flexibility to respond to emerging and changing enrollment environments is strongly preferred

Job Responsibility

Direct all phases of the admissions process: review applications for admissions for undergraduate and graduate programs and make final recommendations for admission and financial aid decisions
Lead Admissions Committee on all related application process decisions
Maintain and continuously improve high standards for the school-wide holistic admission review process
Generate and utilize ongoing analysis of holistic admission process including effects of variables on matriculation
Work collaboratively with faculty and School of Nursing Committees to oversee admissions policies
Manage net tuition revenue targets
Work closely with the senior leadership team to ensure balance in the entering class size, financial aid expenditures, tuition pricing, and net tuition revenue goals
Long-term strategic planning: Guide strategic discussions regarding multiple and often competing enrollment goals, including class size, academic quality and net tuition revenue
Provide context and a broad perspective on national and international market dynamics and challenges
Assess the effectiveness of the University of Rochester’s School of Nursing financial aid policies and strategies

Fulltime

Financial Aid Representative

Robert Half

Location:
United States , Chantilly

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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