Financial Aid Representative Job at Robert Half (Chantilly)

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Assistant Campus Director, Financial Aid

Come care with us at West Coast University where you will meet with students and...

Location

United States , Anaheim

Salary:

Not provided

American Career College

Expiration Date

Until further notice

Requirements

Specializes in one or more related disciplines with advanced knowledge. Expert in the subject matter within the school/area. Experience in administering projects and programs required
Generally, 5-7 years of relevant experience required
A minimum of 2 years of experience as a Financial Aid Officer at an accredited College or University
A minimum of 3 years of experience as a customer service provider
At least 1 year of experience using an enterprise-wide student information system in a higher education setting
Bachelor's Degree from an accredited College or University
May not be in default on a federal student loan or owe repayment on a federal grant

Job Responsibility

Collaborating with the Financial Aid Director to create action plans and work schedules to ensure that packaging and repackaging of student financial aid files is timely and in compliance with institutional and departmental policies and procedures
Assisting campus Financial Aid Director with training of both new and continuing Financial Aid Officers and Sr. Financial Aid Officers
Representing the campus Financial Aid Office at meetings or events in the absence of the Financial Aid Director
Monitoring daily student traffic and appointment calendar for the office to ensure timely and efficient service to students
Communicating regularly and effectively with campus Financial Aid Director to ensure that key events, concerns, or issues are shared and appropriately addressed

What we offer

Medical, dental, vision, flexible spending accounts, 401(k) match, paid time off, holidays, parental leave, tuition reimbursement, adoption assistance, health savings accounts, employee discounts, commuter benefits, and company paid life, AD&D and LTD insurance

Fulltime

Admissions Representative

We are looking for an Admissions Representative to join our team in Long Beach, ...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma is required
some college coursework is preferred
A minimum of three years of experience in customer service or sales is essential
At least two years of experience working in financial aid is preferred
Familiarity with Title IV financial aid processes is a plus
Strong communication and customer service skills are required
Excellent organizational skills and attention to detail are essential
Proficiency in computer applications, including Microsoft Word, Excel, and SharePoint, is necessary
Previous experience in promotional sales or making sales calls is advantageous

Job Responsibility

Assist students throughout the financial aid application process to ensure they have the resources needed to succeed
Provide exceptional customer service by addressing student concerns with clarity, empathy, and professionalism
Identify and resolve obstacles that may hinder students from starting or continuing their education
Educate students on available financial assistance options, including federal aid, scholarships, and institutional programs
Collaborate with Admissions, Student Services, and other departments to enhance overall student satisfaction and success
Maintain accurate records of student interactions and financial aid processes
Stay up-to-date on financial aid regulations and best practices to provide accurate information
Conduct outreach efforts to prospective students to promote available programs and resources
Ensure compliance with Title IV regulations when assisting students with financial aid applications

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

College Counseling Director

The College Counseling Director (CCD) reports to the Executive Site Director and...

Location

United States

Salary:

79000.00 - 99000.00 USD / Year

College Track

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience as a full-time College Counselor supporting 12th graders through the application, financial aid, and matriculation processes in CA, CO, LA, MD and/or the District of Columbia
experience should be within the past 5 years
Minimum Bachelor’s degree with master’s degree preferred
Program area expertise: knowledge of financial aid and scholarships, including supporting students in applying for FAFSA and relevant state-specific financial aid applications
Program area expertise: knowledge in key college application processes like Common App or state-specific applications in CA, CO, LA, MD and/or the District of Columbia (e.g. University of California system, California State University system, University System of Maryland, etc.)
existing relationships with, or ability to develop relationships with, key admission and financial aid staff at colleges of interest, especially CT’s college partners
2+ years of experience in staff development, coaching, management, and training
Demonstrated success in analyzing scholar data, including transcripts, and developing targeted, data-driven interventions
Ability to identify and solve problems that may arise during the application, financial aid, and matriculation processes
Ability to give and receive upward, downward, and sideways feedback regularly

Job Responsibility

Lead goal setting process with site college counseling team to develop annual strategic plan for meeting matriculation goals and executing college counseling programming
Track and maintain scholar college application, financial aid, and matriculation data (college aspiration lists, admission decisions, FAFSA completion, matriculation steps, etc.) using Salesforce, standardized spreadsheets, and additional platforms
Meet high expectations for scholar college application, matriculation, and partnership goals and ensure FAFSA/alternate state-based financial aid completion as the ultimate content expert at the site
Develop a site-based college exposure strategy that follows College Track’s program requirements, centers College Track’s college partners and ensures scholars have visited four colleges in person by the end of 11th grade
Build relationships and collaboration with key stakeholders like College Track Partner college/university representatives, partner high school college counselors, partner high school leadership, etc.
Collaborate closely with the College Thrive team to understand college scholar trends in order to inform college counseling strategies in the College Going phase of the program and to ensure a strong transition for graduating high school seniors
Serve as the primary liaison between the central College Counseling Strategy team and the site
Manage the College Counselor + Advisors (CCA) at the site, completing weekly one-on-one check-ins to delegate responsibilities, ensure alignment and program fidelity, clarify questions and provide consistent feedback
Equip CCAs with caseload management tools and strategies to integrate use into their day-to-day workflow, ensuring tracking and data collection is happening in real-time and on-time to a high standard
Observe CCA leading individualized college counseling meetings, individualized and group family meetings, college clinics, Writing Institute sessions, and more to provide feedback with clear action steps to improve college counseling

What we offer

access to extensive benefits centered around three core areas of wellness: health care, work-life balance, and financial security
up to 23 discretionary time off days (Sick and Vacation) in addition to 23 paid office closures and holidays in your first year of employment

Fulltime