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The Financial Aid Office Assistant provides administrative and customer service support, assisting students, families, and staff with financial aid–related processes. This role focuses on accurate documentation, effective communication, and coordination of office operations to support student services and institutional requirements.
Job Responsibility:
Assist students with FAFSA and financial aid application processes
Process and review financial aid documentation
Maintain student records in compliance with FERPA regulations
Respond to inquiries regarding grants, loans, and scholarships
Coordinate with admissions, registrar, and bursar offices
Verify eligibility for federal, state, and institutional aid programs
Track deadlines and ensure timely award processing
Assist with student outreach and financial literacy initiatives
Support compliance with Department of Education regulations
Requirements:
Knowledge of federal, state, and institutional financial aid programs
Familiarity with FERPA and other regulatory compliance standards
Strong attention to detail, organizational skills, and ability to manage confidential student and financial information
Proficiency in Microsoft Office (Excel, Word, Outlook) and document imaging systems
Experience with student information or financial aid systems preferred, including: Student Information Systems (Banner, PeopleSoft, Colleague)
Financial aid management platforms (PowerFAIDS, COD, NSLDS)
Federal Student Aid (FSA) portals
Nice to have:
Experience with student information or financial aid systems preferred, including: Student Information Systems (Banner, PeopleSoft, Colleague)
Financial aid management platforms (PowerFAIDS, COD, NSLDS)
Federal Student Aid (FSA) portals
What we offer:
medical, vision, dental, and life and disability insurance