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Old Dominion University Logo Old Dominion University · Customer Service

Financial Aid Counselor

United States, Norfolk Employment contract 40000.00 - 50000.00 USD / Year · Job Posted June 09, 2026
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Job Description

The Financial Aid Counselor provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The Financial Aid Counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations.

Job Responsibility

  • The Financial Aid Counselor provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester
  • Interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations
  • Responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations

Requirements

  • Excellent customer service skills
  • Proficiency in Microsoft Office
  • Demonstrated ability to research, analyze, interpret, and articulate complex program regulations
  • Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment
  • Considerable experience in a professional setting performing duties related to those described in this position (e.g. student services, compliance, file review)

Nice to have

  • Working experience within a college financial aid office
  • Working knowledge of financial aid services and programs
  • Working experience within a student information system (e.g. Banner, PeopleSoft or a similar program)
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