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Robert Half Logo Robert Half · Office Administration

Financial Aid Coordinator

United States, Smyrna · Job Posted June 29, 2026
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Job Description

We are looking for a welcoming and organized Financial Aid Coordinator to support students and staff in Smyrna, Georgia. This Contract to permanent opportunity is ideal for someone who enjoys providing administrative support, handling high-volume communication, and helping create a positive experience for students seeking financial aid assistance. In this role, you will help manage inquiries, coordinate appointments, and assist with Title IV-related processes after training.

Job Responsibility

  • Respond to incoming questions from students and other contacts, assess their needs, and connect them with the appropriate financial aid resource
  • Provide administrative support for Title IV financial aid activities while following established procedures and completing required training
  • Place outbound calls to arrange upcoming appointments for students with Financial Aid Advisors and confirm scheduling details
  • Deliver attentive and courteous service across phone, email, and office interactions to ensure a supportive student experience
  • Maintain accurate records, enter relevant information into internal systems, and keep documentation organized
  • Assist with front-office and receptionist-style duties, including managing communications and supporting daily office operations

Requirements

  • Prior experience in an administrative support, receptionist, or office coordination role is preferred
  • Strong customer service skills with the ability to create a friendly and student-focused environment
  • Clear verbal and written communication skills for handling inquiries and scheduling interactions
  • Excellent organizational abilities with attention to detail and the capacity to manage multiple tasks
  • Comfort answering inbound calls, making outbound calls, and performing data entry accurately
  • Ability to work collaboratively with team members while maintaining a detail-oriented and positive attitude

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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