Financial Aid Analyst/Specialist

• Conduct consultations with patients to explain financial obligations, address inquiries about financial policies, and establish clear payment expectations
• Record and update patient insurance details in electronic systems to maintain accurate documentation
• Provide cost estimates for upcoming treatments and ensure patients are informed of their financial responsibilities
• Collect payments from patients, allocate funds appropriately, and manage accounts throughout the treatment process
• Reconcile weekly reports to verify that patient financial obligations have been accurately met
• Evaluate patient accounts to identify and resolve outstanding balances efficiently and logically
• Collaborate with finance teams to address claims, insurance issues, and correspondence for successful account resolution
• Respond to patient inquiries regarding billing concerns, financial policies, and claims submissions with attention to detail
• Perform other related tasks as assigned to support the financial coordination process

• Associate's degree or higher in a relevant field
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Prior experience with electronic healthcare record systems is preferred
• Strong communication and interpersonal skills to interact effectively with patients and team members
• Ability to manage accounts and payments with precision and attention to detail
• Familiarity with financial aid processes and administrative oversight
• Competency in handling incoming payments and account setup
• Expertise in utilizing 10-key skills for efficient data entry and calculations

Prior experience with electronic healthcare record systems is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan