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We are looking for a Financial Aid Analyst/Specialist to support prospective students and their families by explaining funding options and guiding them through financial aid eligibility. This contract position offers the opportunity to transition into a permanent role and is based in Miramar, Florida, with a permanent, in-office schedule in a fast-paced environment during a high-volume season. The person in this role will partner closely with admissions staff, deliver excellent service, and help ensure applicants receive timely and accurate financial aid guidance.
Job Responsibility
Advise prospective students and family members on available financial aid programs, application steps, and qualification guidelines
Respond to questions with professionalism and empathy, providing clear explanations of policies, deadlines, and required documentation
Review financial aid information for accuracy and completeness and help resolve issues that may delay awarding or packaging
Collaborate with the admissions team to align outreach efforts and support applicants throughout the enrollment process
Maintain organized records, track student interactions, and update case details in internal systems as needed
Manage a high volume of inquiries during peak periods while maintaining strong service standards and attention to detail
Support office coverage requirements, including one extended weekday schedule each week and one Saturday shift per month
Contribute to administrative processes related to student funding support and other assigned operational tasks
Requirements
At least 2 years of experience in financial aid, student services, accounting support, or a related administrative role
Demonstrated ability to deliver strong customer service in a fast-paced, deadline-driven setting
Working knowledge of financial aid processes, eligibility discussions, or student funding support is preferred
Comfortable communicating with students, families, and internal teams in a clear and thorough manner
Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation
Proficiency with standard office systems and data entry tasks in a structured office environment
Availability to work onsite in Miramar, Florida, including one late day per week and one Saturday per month