Financial Aid Analyst/Specialist

• Guide prospective students and family members through financial aid programs, application steps, and eligibility guidelines
• Review submitted information for accuracy and completeness while helping individuals understand required documentation
• Partner with the Admissions team to ensure a smooth handoff and consistent support throughout the enrollment process
• Respond to questions by phone, email, and in person with professionalism, empathy, and clear explanations
• Maintain organized records and provide administrative support related to student financial aid activity
• Assist with evaluating financial information and identifying appropriate next steps based on established policies
• Manage a high volume of student interactions during peak periods while maintaining service quality and attention to detail
• Support office coverage needs, including one late day each week and one Saturday per month

• At least 2 years of experience in financial aid, student services, customer support, or a related administrative environment
• Strong customer service skills with the ability to communicate clearly with students and families
• Background in accounting, finance, or related financial processes is preferred
• Ability to explain eligibility criteria and documentation requirements in an easy-to-understand manner
• Comfortable working in an in-office setting in Miramar, Florida
• Strong organizational skills and attention to detail when handling sensitive information
• Ability to collaborate effectively with cross-functional teams, including Admissions
• Proficiency with general administrative tasks and managing multiple priorities in a busy setting

Background in accounting, finance, or related financial processes is preferred

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan