Financial Aid Advisor Job at Robert Half (Chantilly)

Student Finance Advisor I

The role is responsible for promoting student success through accurate and respo...

Location

United States , Lisle

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as primary point of contact for students within assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Support new student intake process by working with admissions to answer incoming student questions, provide review of program and student costs, and outline funding options
Create and confirm accurate financial plan
Continuously review student accounts to advise on financial eligibility
Maintain student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Continuously evaluate financial plans throughout student lifecycle and make adjustments
Utilize systems and student data to confirm and track accurate enrollment, persistence, and graduation information

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Student Finance Advisor I

The role is responsible for promoting student success through accurate and respo...

Location

United States , Columbia

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as a primary point of contact for the student(s) within their assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Function as a role model for our TEACH values and fosters a culture of CARE
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education
Create and confirm an accurate financial plan by establishing timeframes to complete any application process
Continuously reviews student accounts to advise students on their financial eligibility
Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Financial Aid Representative

We are looking for a dedicated Financial Aid Representative to join our team in ...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years customer service experience
Strong experience in call center customer service or similar roles
Proficiency in Microsoft Outlook and Excel for effective communication and data management
Ability to handle multi-line phone systems and respond to inquiries efficiently
Accurate typing and data entry skills to maintain precise records
Excellent problem-solving abilities and critical thinking skills to address complex student needs
Capability to prioritize tasks and manage time effectively in a dynamic work setting
Adaptability to changing environments and willingness to innovate for better outcomes
Commitment to maintaining confidentiality and handling sensitive information with care

Job Responsibility

Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies
Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively
Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students
Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students
Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback
Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up to date
Identify trends and address root causes of common issues by working with the Financial Aid Support Team
Meet performance objectives related to call volume and other key metrics, ensuring consistent results
Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors
Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

College Counseling Director

The College Counseling Director (CCD) reports to the Executive Site Director and...

Location

United States

Salary:

79000.00 - 99000.00 USD / Year

College Track

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience as a full-time College Counselor supporting 12th graders through the application, financial aid, and matriculation processes in CA, CO, LA, MD and/or the District of Columbia
experience should be within the past 5 years
Minimum Bachelor’s degree with master’s degree preferred
Program area expertise: knowledge of financial aid and scholarships, including supporting students in applying for FAFSA and relevant state-specific financial aid applications
Program area expertise: knowledge in key college application processes like Common App or state-specific applications in CA, CO, LA, MD and/or the District of Columbia (e.g. University of California system, California State University system, University System of Maryland, etc.)
existing relationships with, or ability to develop relationships with, key admission and financial aid staff at colleges of interest, especially CT’s college partners
2+ years of experience in staff development, coaching, management, and training
Demonstrated success in analyzing scholar data, including transcripts, and developing targeted, data-driven interventions
Ability to identify and solve problems that may arise during the application, financial aid, and matriculation processes
Ability to give and receive upward, downward, and sideways feedback regularly

Job Responsibility

Lead goal setting process with site college counseling team to develop annual strategic plan for meeting matriculation goals and executing college counseling programming
Track and maintain scholar college application, financial aid, and matriculation data (college aspiration lists, admission decisions, FAFSA completion, matriculation steps, etc.) using Salesforce, standardized spreadsheets, and additional platforms
Meet high expectations for scholar college application, matriculation, and partnership goals and ensure FAFSA/alternate state-based financial aid completion as the ultimate content expert at the site
Develop a site-based college exposure strategy that follows College Track’s program requirements, centers College Track’s college partners and ensures scholars have visited four colleges in person by the end of 11th grade
Build relationships and collaboration with key stakeholders like College Track Partner college/university representatives, partner high school college counselors, partner high school leadership, etc.
Collaborate closely with the College Thrive team to understand college scholar trends in order to inform college counseling strategies in the College Going phase of the program and to ensure a strong transition for graduating high school seniors
Serve as the primary liaison between the central College Counseling Strategy team and the site
Manage the College Counselor + Advisors (CCA) at the site, completing weekly one-on-one check-ins to delegate responsibilities, ensure alignment and program fidelity, clarify questions and provide consistent feedback
Equip CCAs with caseload management tools and strategies to integrate use into their day-to-day workflow, ensuring tracking and data collection is happening in real-time and on-time to a high standard
Observe CCA leading individualized college counseling meetings, individualized and group family meetings, college clinics, Writing Institute sessions, and more to provide feedback with clear action steps to improve college counseling

What we offer

access to extensive benefits centered around three core areas of wellness: health care, work-life balance, and financial security
up to 23 discretionary time off days (Sick and Vacation) in addition to 23 paid office closures and holidays in your first year of employment

Fulltime

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