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Financial Advocate

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Advocate Health Care

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

22.90 - 34.35 USD / Hour
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Job offer has expired

Job Description:

Department: 13448 Enterprise Revenue Cycle - Enterprise Self Pay Estimation and Contact Center. Status: Full time. Benefits Eligible: Yes. Hours Per Week: 40. Schedule Details/Additional Information: Remote position M-F 8:30-5pm.

Job Responsibility:

  • Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
  • Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments
  • Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
  • Interviews uninsured patients to assess for qualifying financial needs
  • Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs
  • Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications
  • Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options
  • Educates physician office/patient on the organization’s applicable policies
  • Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid
  • Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services
  • Serves consumers in various settings, including virtual, bedside, Emergency Department room, clinic exam room, Urgent Care, consult space, or a Financial Resource Specialist office

Requirements:

  • High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
  • Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
  • Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
  • Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions
  • Has solid knowledge of how various types of insurances operate related to denials and appeals processes
  • Basic medical coding knowledge
  • Understanding of insurances, billing and denials
  • Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
January 31, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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