Financial Advocate Job at Advocate Health Care (Grafton)

Financial Advocate

Acts as a liaison between health services and the consumer to provide education ...

Location

United States , Grafton

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts

Job Responsibility

Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities and payment options
Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
Pre-screens self-pay patients to determine if they are eligible for coverage programs and assists patients or family members with completing financial assistance applications, as necessary
Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
Explains how non-covered and out-of-network services factor into the out-of-pocket cost
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
Interviews uninsured patients to assess for qualifying financial needs
Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Financial Advocate

Acts as a liaison between health services and the consumer to provide education ...

Location

United States , Grafton

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts
High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Job Responsibility

Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities and payment options
Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
Pre-screens self-pay patients to determine if they are eligible for coverage programs and assists patients or family members with completing financial assistance applications, as necessary
Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
Explains how non-covered and out-of-network services factor into the out-of-pocket cost
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
Interviews uninsured patients to assess for qualifying financial needs
Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Financial Advocate

Location

United States , Aurora

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts

Job Responsibility

Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Interviews uninsured patients to assess for qualifying financial needs
Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs
Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications
Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options
Educates physician office/patient on the organization’s applicable policies
Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid
Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Patient Financial Advocate I

Baptist Health is hiring a Patient Financial Advocate I to join our Single Billi...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Customer Service or Insurance experience
High School Diploma Required

Job Responsibility

Essential role as a point of contact for patients in one of the following areas of business- Patient Access (hospital & ED patient facing), BMDA, Contact Center, or Single Billing Office (SBO)
Educates patients and parties of their financial responsibility and assist with payment options and collection procedures
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate
Contact insurance carriers and other sources and act as an advocate for the patient
Collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service
Identify eligibility for local, state, and federal programs

Fulltime

Pharmacy Patient Financial Advocate Supervisor

The Specialty Pharmacy Patient Financial Advocate Supervisor is responsible for ...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience
3 years experience in leadership, management or supervisory position
Associates Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university OR Master's Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university AND 1 year experience in leadership, management or supervisory position OR 3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience

Job Responsibility

Manages day to day operations of PPA work with a focus on productivity, accuracy, safety and customer service
Complies with and assists with ensuring the team complies with specialty pharmacy accreditation, board of pharmacy and other applicable rules and regulations
Provides leadership presence and guidance through direction, coaching and role-modeling
Assists and guides staff with workload prioritization and redistribution
Reviews productivity and workload metrics for key activities and ensures staff are meeting goals set by department leaders
Responsible for the daily oversight of all specialty pharmacy patient financial advocates (both remote and onsite)
Assist with human resource functions such as interviewing, selection and education/training
Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline, coaching, quality performance and performance reviews
Manages timekeeping and payroll for direct reports
Conducts employee coaching, counselling, disciplinary actions and performance reviews

Fulltime

New

Showroom Sales Manager

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sal...

Location

United Kingdom , Oldham

Salary:

Not provided

City Plumbing

Expiration Date

August 31, 2026

Requirements

A great positive attitude
Creative Ideas
Eye for Design
Sales Experience
Customer Service
Sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business
Resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment
Experience in relationship management and developing a true partnership approach with clients
Analytical, with the ability to interpret basic financial and statistical information to make informed business decisions
Ideally, some knowledge of bathroom products or CAD design skills

Job Responsibility

Driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins
Owning the customer journey, by proactively approaching every visitor, managing inquiries from initial home visits to final design, and following up on quotations with urgency
Delivering a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms
Building strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates
Maintaining operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards

What we offer

Uncapped commission
Discounts, savings and cash back at numerous retailers
Enhanced pension
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
A business striving to create an environment of inclusion so everyone can be their true self

Fulltime

New

Showroom Sales Manager

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sal...

Location

United Kingdom , Christchurch

Salary:

Not provided

City Plumbing

Expiration Date

Until further notice

Requirements

A great positive attitude
Creative Ideas
Eye for Design
Sales Experience
Customer Service
Results-driven sales professional with a natural ability to build rapport and close deals
High-achiever
Proactive approach to sales with a proven ability to win and grow new business
Resilience and confidence to handle sales objections
Drive to thrive in a target-driven environment

Job Responsibility

Driving growth by identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins
Own the customer journey by proactively approaching every visitor, managing inquiries from initial home visits to final design, and following up on quotations with urgency
Deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms
Build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates
Maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards

What we offer

Uncapped commission
Discounts, savings and cash back at numerous retailers
Enhanced pension
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
A business striving to create an environment of inclusion

Fulltime

New

Showroom Sales Manager

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sal...

Location

United Kingdom , Morecambe

Salary:

Not provided

City Plumbing

Expiration Date

Until further notice

Requirements

A great positive attitude
Creative Ideas
Eye for Design
Sales Experience
Customer Service
results-driven sales professional with a natural ability to build rapport and close deals
proactive approach to sales with a proven ability to win and grow new business
resilience and confidence to handle sales objections and drive to thrive in a target-driven environment
experience in relationship management and developing a true partnership approach with clients
analytical, with the ability to interpret basic financial and statistical information to make informed business decisions

Job Responsibility

grow and deliver sales
identify and capitalize on new business opportunities, hit KPIs and achieve sales margins
own the customer journey, proactively approach every visitor, manage inquiries from initial home visits to final design, follow up on quotations with urgency
deliver a 3D design service (using CAD) to help customers visualise their dream bathrooms
build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates
maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards

What we offer

Uncapped commission
Discounts, savings and cash back at numerous retailers
Enhanced pension
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
A business striving to create an environment of inclusion so everyone can be their true self

Fulltime

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Financial Advocate

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