CrawlJobs Logo

Finance Service Delivery Manager

realign-llc.com Logo

Realign

Location Icon

Location:
United States , Seattle

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

130000.00 USD / Year

Job Description:

Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.

Job Responsibility:

  • Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model
  • Partner with business owners on service KPIs tech debt remediation and transformation programs
  • Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards
  • plan & execute PUM images, PeopleTools upgrades, tax updates
  • manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA
  • Single throat to choke for service health
  • run CAB/governance
  • manage risks/escalations
  • ensure security, audit/SOX, change/access controls
  • Lead blended teams (functional, technical, DBA, SRE/DevOps)
  • vendor/AMS management
  • shift left, runbooks/SOPs, KM
  • Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR
  • partner on enhancements/integrations/cloud modernization
  • Own service budgets/forecasts
  • productivity & cost to serve
  • savings via automation/right shoring

Requirements:

  • 10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
  • Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
  • Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
  • Proven onshore–offshore and multi vendor/AMS leadership
  • crisp executive reporting
  • Good communication skills
  • Analytical skills
  • quick learner
  • process oriented with a higher customer orientation
  • Self-motivated team player willing to accept exciting new challenges and ready to explore

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Finance Service Delivery Manager

Account Delivery Manager with French

Account Delivery Manager is a direct client contact position responsible for lea...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First Level University Degree or equivalent combination of education and experience
  • 3-8 years relevant business experience
  • Fluent in French language (C2)
  • Multi cultural and x-country experience desired ITIL/ITSM experience
  • Ability to build & manage strong customer relationship at the senior level
  • Strong influence & negotiation skill
  • Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
  • Ability to prepare clear, concise and persuasive communications for multiple audiences
  • Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
  • Leadership ability to build & manage a cross cultural, cross tower & cross business team
Job Responsibility
Job Responsibility
  • Develops and nurtures senior mgmt relationships with the customer
  • Owns customer operational relationship
  • Understands customer at local, country, region & WW level to analyze delivery requirements
  • Develops strategies and processes with the customer
  • Principle contact for operational & tactical issues
  • Owns expense/cost target commitments for all service delivery requirements
  • Hires, leads and provides managerial & technical expertise to cross functional team
  • Develops & leads AST & all delivery organizations
  • Develops & manages account service delivery plan
  • Consults in presales & change order negotiations
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Delivery Manager

We are looking for a Delivery Manager to join our team at Inetum Polska. The per...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Min. 3 years of experience as a Project Manager or in the IT industry, such as: Junior Key Account Specialist, Project Manager, Business Analyst (IT)
  • University degree in technology or economics
  • Good knowledge of sales and negotiation techniques
  • Ability to build long-term relationships with clients
  • Knowledge of IT products and services
  • Ability to manage project risks and finances
  • Excellent communication skills and ability to work in a team
  • Ability to plan, organize and coordinate own and colleagues' work
  • Effective and timely execution of assigned tasks
  • Creativity and openness to innovative solutions
Job Responsibility
Job Responsibility
  • Building and maintaining long-term relationships with clients
  • Managing projects
  • Supporting the sales of IT products and services
What we offer
What we offer
  • Flexible working hours
  • Hybrid work model
  • Cafeteria system
  • Generous referral bonuses
  • Ongoing guidance from a dedicated Team Manager
  • Tailored technical mentoring
  • Dedicated team-building budget
  • Opportunities to participate in charitable initiatives and local sports programs
  • Supportive and inclusive work culture
  • Fulltime
Read More
Arrow Right

Client Delivery Manager

The Client Delivery Manager is part of the Corporate Banking team responsible fo...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of Corporate Banking / front office client experience is mandatory
  • Demonstrate strong knowledge of the Israeli Banking industry, products, including an understanding of different industry types of clients
  • Proven experience in client portfolio management across various teams, managing smooth execution and implementing data management best practices
  • Excellent communication and collaboration skills, with the ability to interact effectively with internal and external clients and stakeholders
  • Written and verbal English and Hebrew communication as native
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Service all clients’ needs, with a special know how of Citi’s value proposition and local capabilities
  • Support senior Relationship Managers with client acquisition and build strong client relationship
  • Work with various functions in the Bank to offer clients solutions to help capture new business opportunities and manage smooth implementation processes in a timely manner
  • Identify client gaps and ensure Citi is best positioned to provide workable solutions for clients’ needs
  • Focus on issue resolution with respect to performance gaps with existing businesses as well as act as a central point of contact and acting as trusted advisor
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure
What we offer
What we offer
  • Generous holiday allowance starting at 22 days
  • Private medical insurance packages
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Service Delivery Lead

The Service Delivery Lead is senior role supporting the state Service Manager to...
Location
Location
Australia , Keysborough
Salary
Salary:
Not provided
sageautomation.com Logo
SAGE Automation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Appropriate Engineering or trade qualifications or verifiable industry experience
  • Minimum ten years proven experience within the automation industry
  • Verifiable experience working in a project environment
  • Experience in finance and cost management
  • Excellent communication and organisation skills
  • Australian driver's licence
  • Must be an Australian Citizen and should be able to obtain and maintain a National Police History Check & Baseline Clearance
Job Responsibility
Job Responsibility
  • Support the business through assisting in the establishment and delivery of Service Projects (corrective maintenance, enhancements and minor works) and service contract works
  • Oversee the delivery of a portfolio of services projects and service contracts
  • Plan, organise and assign work
  • Manage and review work performance
  • Manage budgets and expenditure for their assigned works
  • Build effective customer relationships, identify new opportunities and actively participate in the sales process and development of Service Project and Service Contract bids that best position SAGE to win work
  • Deliver the contracted works by developing detailed (WBS) program of work then scheduling and assigning well-defined activities to individual resources within the service teams and / or external suppliers as required
  • Provides leadership and mentoring to project assigned or a dedicated assigned team of technicians for the delivery of the engaged works
  • Taking accountability for the service team's performance in achieving project schedule, quality, resourcing and budget targets
What we offer
What we offer
  • Develop your career with ongoing learning and support
  • Gain exposure to a diverse range of projects and industry sectors
  • Achieve competitive remuneration and employee benefits
  • Fulltime
Read More
Arrow Right

Finance Manager

Cogoport is looking for a Finance Manager to oversee P&L, develop financial proc...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
https://cogoport.com/ Logo
Cogoport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Finance Graduate / chartered accountant / alike courses / MBA from a Recognized University or Institute with major in finance
  • 7+ years of experience in Finance matters
  • 2+ years of experience in Logistics domain is a plus
  • Prior understanding of logistics, freight or supply chain industries and their capabilities would be an advantage
  • Knowledge of various analytical tools & techniques (SQL + Any data visualization tool) is a plus
  • Eye and drive for executing Continuous improvement
  • Change agent who is able to initiate and manage change
  • Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment
Job Responsibility
Job Responsibility
  • Identification of risks and opportunities in the P&L and Working capital
  • Manage Business development activities according to the financial plan to achieve profitability and revenue
  • Take overall responsibility of the P&L of the company – identification, analysis and execution of the growth plan such as revenue generation, margin improvement through cost out initiatives and efficient pricing as well as delivering profitability targets
  • Develop incentive plans for the sales and manage the pay-outs
  • Coordinate with operations, sales, Customer service teams to supervise and support in business operations effectively
  • Assist in the finalization of cohort bookings, refunds and revenue
  • Inspect and approve all vendor contracts
  • Coordinate with the finance controller to manage tax issues
  • Define standards and procedures for revenue and other expenses in the company
  • Participate in budgeting processes
What we offer
What we offer
  • Complete flexibility and freedom to take up new initiatives that would benefit the customer
  • Equal opportunity employer
  • A welcoming place for everyone with support and respect at work
  • Fulltime
Read More
Arrow Right
New

Managed Services Client Delivery Specialist

The Managed Services Client Delivery Specialist at NTT DATA is a pivotal role re...
Location
Location
Kenya , Nairobi
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent qualification in Information Technology or Business or related field
  • Relevant ITIL /ITSM certification preferred
  • Relevant project management certification (for example, PMP) is preferred
  • Relevant business analysis and reporting certifications and skill
  • Seasoned demonstrated experience in a managed services and/or support services environment
  • Seasoned demonstrated experience in managed services - service delivery and client management
  • Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
  • Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
  • Seasoned demonstrated experience in monitoring contract performance
  • Seasoned demonstrated experience in managing service delivery projects for clients
Job Responsibility
Job Responsibility
  • Drive Client Satisfaction by ensuring services are delivered in alignment with contractual obligations, service definitions, and SLAs
  • Serve as the Client’s Operational Anchor, managing inquiries, escalations, and feedback
  • Translate Business Needs into Service Delivery, and working with business and client stakeholders to identify opportunities and tailor solutions
  • Coordinate Cross-Functional Execution, working with commercial, finance and administration, go to market, technical and support teams to resolve incidents, stabilize environments, and uphold service quality
  • Ensure Contractual Integrity and Compliance, monitoring performance, managing risks, and collaborating with legal teams
  • Enable Account Growth by identifying upsell and cross-sell opportunities, supporting renewal strategies, and contributing to long-term client retention
  • Proactively engage Service Implementation and Delivery Teams to deliver services within time in relation to service onboarding and transition, modifications and decommission
  • Deliver Strategic Insights, maintaining accurate documentation, contracting and reporting on service performance, client satisfaction, and operational risks
  • Fulltime
Read More
Arrow Right

Project Manager Officer

As a Project Manager at Allianz Technology, you will play a pivotal role in driv...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in German and English, with excellent written and verbal communication skills
  • Preferably experience in Allianz (Technology) with knowledge of tools, structures and processes
  • Strong analytical and problem-solving skills, with a keen attention to detail
  • Proficient in financial analysis, cost estimation, and earned value calculations, as well as service management methodologies
  • Experience in project management, preferably within a PMO or business case-focused role, with a strong understanding of service management principles
  • Ability to work independently as well as collaboratively in a team environment, with a strong focus on service delivery and customer satisfaction
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
  • Proficiency in using project management software and tools, e.g. Jira, as well as service management tools and systems
  • Bachelor's degree in business administration, finance, or a related field. A certification in project management and/or service management is a plus
Job Responsibility
Job Responsibility
  • Assist project managers in the development and maintenance of business cases, including financial analysis, cost estimation, and earned value calculations
  • Collaborate with cross-functional teams to gather data and information necessary for business case development, as well as for service management activities
  • Monitor and track project progress, ensuring that business cases are updated and revised as necessary
  • Support project managers in the identification and mitigation of risks and issues related to business cases and service management
  • Assist in the coordination and preparation of project documentation, including project plans, status reports, and meeting minutes, with a strong focus on service management requirements
  • Perform classic PMO tasks, such as project portfolio management, resource allocation, project governance, and project reporting
  • Maintain and update project management tools and systems, ensuring accurate and timely project data and reporting
  • Implementing Jira dashboards and collaborate with the teams to manage dependencies and deviations
What we offer
What we offer
  • Hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
  • Company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
  • Career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
  • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach
  • Fulltime
Read More
Arrow Right

Cash Management Solutions Specialist

We are looking for a Cash Management Solutions Specialist to join our Inetum Tea...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Academic background in Finance, Business Administration or related field
  • +6 years in Customer Service/Account Management in Financial Services, IT Support or Project Management roles (in Banking environment is a plus) or other relevant experience
  • Strong orientation towards the customer, goals, and results
  • General IT and Cash Management products knowledge
  • Fluency in English (mandatory)
  • Proficiency in MS Office, especially Excel
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions
  • Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support
  • Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered
  • Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively
  • Adheres to internal controls and reports key updates to the Team Leader
  • Contributes to the evolution of Cash Management services and shares the expertise across teams
What we offer
What we offer
  • Hybrid work with 2/3 days in the office in Lisbon per week
  • Fulltime
Read More
Arrow Right