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Finance Service Delivery Manager

United States, Seattle 130000.00 USD / Year · Job Posted March 21, 2026
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Job Description

Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.

Job Responsibility

  • Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model
  • Partner with business owners on service KPIs tech debt remediation and transformation programs
  • Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards
  • plan & execute PUM images, PeopleTools upgrades, tax updates
  • manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA
  • Single throat to choke for service health
  • run CAB/governance
  • manage risks/escalations
  • ensure security, audit/SOX, change/access controls
  • Lead blended teams (functional, technical, DBA, SRE/DevOps)
  • vendor/AMS management
  • shift left, runbooks/SOPs, KM
  • Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR
  • partner on enhancements/integrations/cloud modernization
  • Own service budgets/forecasts
  • productivity & cost to serve
  • savings via automation/right shoring

Requirements

  • 10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
  • Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
  • Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
  • Proven onshore–offshore and multi vendor/AMS leadership
  • crisp executive reporting
  • Good communication skills
  • Analytical skills
  • quick learner
  • process oriented with a higher customer orientation
  • Self-motivated team player willing to accept exciting new challenges and ready to explore

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