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Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Job Responsibility:
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model
Partner with business owners on service KPIs tech debt remediation and transformation programs
Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards
plan & execute PUM images, PeopleTools upgrades, tax updates
manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA
Lead blended teams (functional, technical, DBA, SRE/DevOps)
vendor/AMS management
shift left, runbooks/SOPs, KM
Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR
partner on enhancements/integrations/cloud modernization
Own service budgets/forecasts
productivity & cost to serve
savings via automation/right shoring
Requirements:
10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership
crisp executive reporting
Good communication skills
Analytical skills
quick learner
process oriented with a higher customer orientation
Self-motivated team player willing to accept exciting new challenges and ready to explore