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The Issues Quality Assurance (IQA) team, part of Finance QA Testing and Validation group within the Finance Chief Operating Officer (COO) organization, is responsible for the design and implementation of risk and control frameworks that span the Finance function globally. The IQA Team manages the quality and control of documentation across the issue management lifecycle, including all aspects of the lifecycle from identification, planning, monitoring, and remediation and ensures that issue responses, action plans, and documentation in each step are held to the highest standard.
Job Responsibility:
Manage effective reviews and challenge to ensure issue opening (before submission), monitoring and pre-validation, pre-closure reviews occur and are of high quality focusing on Root cause assessment, Completion criteria, Dependency evaluation, Sustainability, Risk reduction, Action plan quality
Liaise with issue owners and coordinators to ensure evidence and artifacts are aligned and sufficient to meet IA validation requirements
Performs reviews of consent order scoping and strategy documentation, providing observations and concerns regarding risk and key control design, implementation, and sustainability readiness
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Builds and manages relationships and works with stakeholders to ensure program scope definition meets business objectives
Leads the execution of Control Design and Operating Effectiveness Testing
Establishes and oversees the application of firmwide policies and procedures, control standards, operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Directs the identification of risks impacting program delivery, ensuring mitigation strategies are developed and executed where necessary
Shares best practices and common risk, controls and corrective actions through Framework Papers
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency
Requirements:
12+ years of experience of relevant Audit, Quality Assurance and/or Controls roles
Strong business understanding in one or more Finance products and services, including Capital Planning, Stress Testing, Controllers, Risk Weighted Assets, and/or Liquidity Reporting applications and processes
Data proficiency and strong understanding of data sourcing and data quality monitoring
Excellent computer skills with a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and Teams, especially in data entry/extract/reporting
Audit and / or controls testing experience a plus
Consistently demonstrates clear and concise written and verbal communication skills
Excellent interpersonal relationships with ability to influence and negotiate at all levels in the organization
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
Demonstrated ability to lead global team efforts
Critical thinking and excellent problem-solving skills
Ability to comprehend the big pictures with high attention to critical details
Ability to work independently with minimal supervision and experienced working with team members and stakeholders virtually and across time zones
Demonstrated ability to develop and implement strategy and process improvement initiatives
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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