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Finance Operations Senior Specialist

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Dotdigital

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Location:
United Kingdom , London Bridge

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities. You will oversee part of the Finance Operations function and act as an escalation point. You’ll work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software.

Job Responsibility:

  • Oversee the sales order processing queue and deal desk queue
  • Oversee the cancellation processing queue
  • Delegate tasks to the wider team and monitor performance
  • Handle billing escalations
  • Maintain key monthly billrun tasks
  • Train and enable teams on process changes or enhancements
  • Create clear and userfriendly documentation
  • Provide supportive Finance Operations guidance
  • Carry out monthly revenue fishing to ensure accuracy in billing audits
  • Produce MI on key departmental tasks
  • Keep all systems up-to-date with accurate billing information
  • Drive system adoption, track usage, and continuously improve internal workflows
  • Surface trends and insights to support leadership
  • Ensure core functions under your remit are consistently delivered within SLA
  • Support monthly billrun closure within strict deadlines
  • Manage escalations from the wider team

Requirements:

  • 3+ years in Finance Operations
  • Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts)
  • Strong grasp of sales order processes and enablement strategies
  • Experience with problem solving
  • Excellent communicator, trainer, and documenter
  • Skilled stakeholder manager with the ability to gather requirements and align priorities
  • Proactive, solutions-oriented
  • A strong attention to detail
  • Ability to work to tight deadlines and commitment to delivering quality work is essential
  • Professional and passionate about providing great customer service
  • Confident using IT systems and will have experience of working with data inputting

Nice to have:

  • Experience SAGE 200
  • The ideal candidate will have between 1-3 years industry experience
What we offer:
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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