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We’re looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities. You will oversee part of the Finance Operations function and act as an escalation point. You’ll work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software.
Job Responsibility:
Oversee the sales order processing queue and deal desk queue
Oversee the cancellation processing queue
Delegate tasks to the wider team and monitor performance
Handle billing escalations
Maintain key monthly billrun tasks
Train and enable teams on process changes or enhancements
Create clear and userfriendly documentation
Provide supportive Finance Operations guidance
Carry out monthly revenue fishing to ensure accuracy in billing audits
Produce MI on key departmental tasks
Keep all systems up-to-date with accurate billing information
Drive system adoption, track usage, and continuously improve internal workflows
Surface trends and insights to support leadership
Ensure core functions under your remit are consistently delivered within SLA
Support monthly billrun closure within strict deadlines